NFC Amenity Concierge Services’ Post

95% of F&B Leaders are leaving revenue in their front office system And with increasing pressure to grow revenues Why let your rooms colleagues of the hook? Here's five ways you are missing out on revenue; 1/ Unaccounted breakfast allocations 2/ F&B package spend not utilised 3/ Allowing F&B revenue off guest folios 4/ Room service tray charge isn't charged 5/ Events business in outlets are not being recognised in the outlet revenues And here is how to fix them; 1/ Charge every room through your EPOS 2/ Ask for a reconciliation report weekly 3/ Review complimentary items daily 4/ Automate through your EPOS 5/ Change the way you budget How many of these revenues do you check everyday? Because the best way to grow your revenue Is to protect YOUR revenue. Any others that I missed? Drop them in the comments below 👇🏻 Do you know someone this can help? ♻️ Repost & Share #innovation #success #hospitality #hotels

95% of F&B Leaders are not capturing revenue correctly... And with increasing pressure to grow revenues Why let your rooms colleagues of the hook? Here's five ways you are missing out on revenue; 1/ Unaccounted breakfast allocations 2/ F&B package spend not utilised 3/ Allowing F&B revenue off guest folios 4/ Room service tray charge isn't charged 5/ Events business in outlets are not being recognised in the outlet revenues And here is how to fix them; 1/ Charge every room through your EPOS 2/ Ask for a reconciliation report weekly 3/ Review complimentary items daily 4/ Automate through your EPOS 5/ Change the way you budget How many of these revenues do you check everyday? Because the best way to grow your revenue Is to protect YOUR revenue. Any others that I missed? Do you know someone this can help? ♻️ Repost & Share #innovation #success #hospitality #hotels

🚨 Big news in the hospitality industry! Revolution Bars has announced plans to close 25 venues as part of store closure efforts. This decision has not been easy, but it aims to secure the future of the remaining sites and the jobs of the employees. Let's support the affected individuals and businesses during this challenging time. Link to article: [GB News - Revolution Bars to shut down 25 venues as store closures ramp up: 'Very difficult!'](insert link here) #RevolutionBars #HospitalityIndustry #SupportLocalBusiness https://ift.tt/YjpIFS6

💪 Meet the hero your hotel deserves – the HotelFriend Self-Service Kiosk! This powerful, multifunctional kiosk can be tailored to fit your unique needs and transform your hospitality experience. 🔹 Versatile and Customizable: Our kiosks are designed to adapt to your hotel's specific requirements. Whether you need a standing kiosk for 24/7 check-ins and service orders or a remote reception tablet for times of staff shortages, we’ve got you covered. 🔹 Endless Functionality: ✅ Quick Check-in and Check-out: Guests can handle everything in under a minute. ✅ Effortless Room Booking and Payments: Modify reservations, manage payments, and reduce fraud. ✅ Self-Service Restaurant Ordering: Guests can order food effortlessly, eliminating long waits. ✅ Flexible Ordering: Guests can place service orders from anywhere in the hotel. 🔹 Tailored to Your Needs: Customize the kiosk's functions to match your hotel's operations. Display hotel info, scan documents, manage bookings, and offer a seamless check-in experience – all from one device. Ready to give your hotel the hero it deserves? Customize our kiosks to fit your unique needs and transform your hospitality experience today! #HospitalityTrends #HospitalityManagement #HospitalitySoftware #HotelManagement #HotelSoftware #HospitalityNews #Hospitality #HotelFriend #PMS #kiosks #selfservice #kiosk

💡 Are you there when your customer needs you? Or only when it's convenient for you? In the contact center world, timing is everything. Your guest called when it was convenient for them—not for you. Miss that moment, and they may not come back. Once a caller hangs up, that's an abandonment. And in a competitive market, it’s all too easy for them to walk next door, dial another hotel, or book with a different restaurant. You’ve got one shot. Every call could be the only opportunity to make a sale or provide the service they expect. Are you ready to be there when your guest needs you, or are you risking losing them to your competition? #CustomerExperience #CallCenterOps #MissedCalls #ServiceExcellence #CX

I’d barely slept a wink. On a recent mini break to Liverpool, let’s just say one family decided no one was sleeping along the hotel corridor 😩 A quick mention of the incident and the extremely noisy room doors to the young lady on check out and expected that to be that. Cue this email from the manager. Within 12 hours of mentioning the issue. Swift, polite, conciliatory, and offering something to rectify the solution. That’s how you deal with customer complaints 👏🏻 Or even feedback that’s not a formal complaint. Yes, there’s a small cost attached to offering a free hotel stay as way of compensation, but it’s priceless for changing a negative brand perception to a more positive one. I’m sure it’s been offered to many (it’s a noisy hotel) and only a percentage will take up the offer, but it’s invaluable in flipping brand perception. Protecting your brand reputation is fundamental on and offline these days - my feeling towards the hotel chain remains positive and I’d stay at one of their hotels in future thanks to this email. Small gestures, big wins 💪🏻 Have you been on the receiving end of great (or awful) customer service recently? #customerservice #brandteputation #janadamssocial

🚫 No More No Shows! New research, in partnership with CGA by NIQ, has revealed that, on average, Autumn tends to be the worst season when it comes to people not honouring bookings. Whilst Sunday is the day of the week when no-shows are most likely to occur. This surge in no-shows is costing the hospitality industry a staggering £17.59bn annually, a disheartening return to pre-lockdown levels. Tim Chapman, Chief Commercial Officer, Zonal, said: “People not honouring their reservations continues to be a challenge for the industry. The figures also highlight a correlation between people not honouring their reservations and the ability for customers to change or amend bookings. Operators that have digital systems in place, enabling customers to manage bookings online will be able to reduce no-shows from happening.” 💻 Read the full article here - https://lnkd.in/ehkFQbXY #ZonalUK #ShowUpForHospitlaity #NoMoreNoShows #WeAreHospitality #Hospitality #Restaurant #Bookings #Reservations

QR codes aren’t just for menus anymore!   We’re bringing you a feedback revolution—one scan at a time. Real-time guest insights and staff recognition? It’s all possible with our QR code-based solution. Drop a comment, or scan the code and let’s make hospitality better together! #GuestFeedbackRevolution #TechMeetsService #QRFeedbackVibes #HospitalityLeadership #GuestExperience #CustomerServiceExcellence #HumanConnection #HospitalityMatters

We understand that addressing these concerns is critical to ensuring guest satisfaction and loyalty. #BusySeasonPrepared #staffingsolutions #supremestaffingllc #busyseason #bestteam #goodsolutions

🍴Big changes are brewing with the UK government's latest hospitality legislation. Say goodbye to misleading practices like fake reviews and 'dripped fees.' No more hidden costs at checkout - transparency is the new norm. 🤝💷 Kate Nicholls OBE of UKHospitality applauds this move, ensuring optional extras such as adding breakfast remain for enhancing customer experiences. 🍳Yet, Richard Collie from TLT urges for clarity on these optional charges for consistent application across the industry. How will these changes shape your business? Share your thoughts and get the full insight from the article in the comments. 📰🔗 #ukhospitality #customerexperience #restaurantsuccess