Top CX Voice| Director Customer Experience | Retention & Churn Management | ORM & Social Listening | Training & Quality | Contact Center Setup | CX Tools, SOPs & Process Automation | RMG
Delivering an exceptional customer experience should be practiced as a religion across the organisation, it should not be limited just to the Customer Service Team. Every team from Tech to Product to Marketing should prioritise the customer first approach before launching anything new. #customerfirst, #customerexperience #innovate, #Strategy, #CX, #Customerservice, #customersatisfaction, #CXleaders, #customersupport, #customersuccess
In the forging times like today, it is necessary to make sure that you deliver extra to your customers which you can not do with your product but with your post sale services. Customer support services is the best way to make sure that your customer remains loyal toward you and also thinks about your betterment by giving effective feedbacks and response to and of your product. You might try to serve extra with your product and might endup with an over expensive product which is now 70% productive to the user at a 100% cost. Rather give him 100% of services against 70% cost with limited services and see your exponencial growth.
Absolutely
Senior Director of Customer Success | Enterprise B2B | Telecommunications, Healthcare, Finance, Cybersecurity
5moAbsolutely! Prioritizing the customer in all aspects is key for success.