Novotel Leicester’s Post

The best hospitality operators already know this. When it comes to training hospitality people, there is always a challenge. The foundation of a great guest experience is the relaxed, comfortable way that our people meet their needs. Right? The more relaxed your team are, the more relaxed your guests will be and their experience overall will improve significantly. But here is the problem. How do we get our teams to balance the relaxed approach with the significant intensity that we need from them to ensure we keep everything moving and delivering a slick operation? It isn't something that just happens - it's something you have to train them for. How many times do you see new people getting thrown into the heat of a shift? Overwhelmed by their tasks and unsure of what they should be doing, How are they possibly going to provide a relaxing and memorable experience (for all the right reasons) for your guests? Exactly - they can't. You have to train that in them. Get started today! Need help? Just drop me a message and I would be more than happy to get you started in the right direction. #hospitalityindustry #hospitality #hotels #restaurants #foodandbeverage

Michelin are launching a 1, 2 and 3 tier system for rating hotels - replacing the coveted #michelinstars with #michelinkeys. Crucially, restaurants in hotels may also be awarded a Michelin Star. So they will be reviewed independently. But doesn't it make for a more favourable choice if a hotel has a great restaurant? Interesting to see how it pans out... I hope windows that can be opened are a pre-requisite for any 1-, 2- or 3- Key hotel. I loathe being in a hermetically-sealed room with temperature and air-changes-per-hour dictated by a remote. The first night tends to be a gamble to familiarise oneself with the controls, and the second might result in a better night's sleep. https://lnkd.in/eaYvE6FC #michelin #michelinkeys #hotels #hoteldesign #ranking

By proactively preparing for the hospitality megatrends today, hoteliers and resort operators, including those managed by leading hotel management companies, position themselves for future success while exceeding the rising guest expectations. Truly embracing innovation around hyper-personalized service, mobile capabilities, food and beverage, cultural connections, and health will differentiate the hospitality brands that thrive in 2024 from those that get left behind. In an environment where adaptation is key to survival, prioritizing these trends isn't just a strategic choice—it's a fundamental requirement for staying competitive in the hospitality industry. Read the full blog here- https://lnkd.in/dgT9r2_c

Hotel management is a specific area of hospitality management that focuses on the operations of a hotel. Here are some things to consider when thinking about hotel management just like a cooking . create new dishse🧆🍜 and make smile on guest face 😀😄 #hotelmanagement #hospitality #hospitalitymanagement #hotel #hotelier #hotels #hospitalityindustry #hoteliers #hotellife #hotelmanagementcourses #hotelmanagementschool #education #chef #tourism #food #hotelindustry #hotelmanagementcollege #management #hotelmanager #cheflife #hoteldesign #hotelmarketing #career #travel #restaurant #hospitalitylife #hotelierlife #digitalmarketing #hotelmanagementstudent #japanesedishse #sooshi

How to engage with a guests? Below are the important points you can engage with guests. * Talks about the guest's overall experience at the hotel, including their room, amenities, and dining options. * Any special requests or preferences they have during their stay. * Recommendations for local attractions, restaurants, or activities. * Feedback on the hotel's services or staff. * Any special occasions or celebrations the guest may be experiencing during their stay. * Their travel itinerary and any upcoming stops on their trip. * Any dietary restrictions or preferences they may have for their meals. * The guest's feedback on the hotel's ambiance, decor, and overall atmosphere. * Any additional services or amenities the guest may be interested in during their stay. * offering personalized experiences or services to enhance their stay and make it memorable. Key Points you can discuss with a guests while engaged.

Concierge Department The Concierge Department plays a crucial role in hospitality, especially in hotels, resorts, and sometimes even in corporate settings. Concierges are responsible for providing personalized services to guests, which can include: - Information Assistance: Offering local knowledge, directions, and recommendations for dining, entertainment, and attractions. - Reservation Management: Booking tables at restaurants, securing tickets for shows or events, and arranging transportation. - Special Requests: Handling any unique requests from guests, such as arranging for flowers, gifts, or special occasions. - Problem Resolution: Addressing any issues that arise during a guest's stay, ensuring they have a pleasant experience.

As 2024 draws to a close, thoughts naturally turn to end-of-year reports, holiday celebrations, and festivities. It's also the perfect time to reflect on the changes and improvements we’d like to implement in the year ahead. For hotel teams, January often marks the ideal moment to create or refresh their SOPs - a fresh start for a new year! To help hotels get a jumpstart on this, Cloudbeds has compiled a helpful 4 step plan for writing an SOP, with actionable tips and practical examples from all departments to support the process. https://lnkd.in/ePGU7Jp3 #hotelindustry #hospitality #hospitalityindustry #hoteltech #hoteltechnology #hospitalitytechnology #hotels #SOP 

🌟 Why Reviews Matter So Much in Hospitality 🌟 For Naumi Hotel Wellington, Naumi Studio Wellington, and Lola Rouge Restaurant and Bar, guest reviews are essential. Feedback isn’t just helpful—it’s what keeps us improving and making every stay, meal, and experience better. 🏨✨ Here’s why I love reading reviews from our hotel guests and event clients: ⭐ It Builds Trust: Honest reviews help future guests and clients feel confident in choosing us. Removing feedback or glossing over areas for improvement doesn’t help anyone, so we embrace it all. ⭐ It Helps Us Grow: Feedback, both positive and constructive, shows us where we can improve or do more of what you enjoy. ⭐ It Keeps Us Focused on You: Knowing what you value keeps us motivated to make every experience at Naumi special. Have feedback to share? Your feedback will help make each visit memorable. 💬 Discover more about our hotels at www.naumihotels.com or feel free to leave a review on your preferred platform. Thank you, we appreciate it. #HospitalityMatters #GuestFeedback #NaumiHotels #WellingtonHotels #HotelExperience #CustomerReviews #EventSpaces #LolaRouge #TravelWithNaumi #Hospitality #NZ #Hotels #NZHotels #Travel