Partful’s Post

Quality doesn't end at the checkout. #DidYouKnow our aftersales support ensures your satisfaction continues? #LeadingwayVentures #AfterSalesService #MaintenanceServices #ServiceGuarantee #CustomerSupport #SupportServices 

5 TENETS OF TOTAL QUALITY MANAGEMENT Happy Boxing Day good people. As we relish the merriment, I'd like to quickly drop this. I know many service providers, vendors, businesses and the like would be clamoring to serve us this period. You could look out for these tenets as you receive service from the ones you would be patronizing. COMMIT TO QUALITY – Make QUALITY a number 1 priority. FOCUS ON CUSTOMER SATISFACTION – Meet and exceed expectations. CREATE AN ORGANIZATIONAL CULTURE AROUND CUSTOMER SERVICE – Everyone’s primary focus should be customer service and how to improve it, while also reaching for improved customer experience. Yes, there's a difference between customer service and customer experience. I could touch on that in my next post. EMPOWER EMPLOYEES – Employees should be given the resources they need to solve most challenges on their own. MEASURE YOUR EFFORTS – What doesn’t get measured doesn’t get done. How can we tell what is working if we don’t measure? Compliments of the season. I'm Ifeanyi Okonkwo, your go-to Quality Management Consultant! I specialize in helping businesses not just meet but crush their service quality goals. Let's turn your challenges into triumphs and make your customers rave about you. Ready to elevate your game? #iamifeanyiokonkwo #qualityassurance #qualitymanagement #qualitymatters #quality #servicequality #consultingservices #qualitymanagementsystem #customerservice #customerexperience #customercare #customersuccess #customersupport #training

Customer expectation is only going upwards in the world today. When it comes to your customers, they will never wait that long in the queue and you may lose some business of yours but moreover its losing trust. This leads to traditional queuing methods becoming less effective as a lot of businesses end up with disorderly queues, annoyed customers and lost sales. A modern solution to this problem is a queue management system from Custronics. Custronics Queue Management System is state-of-the-art queueing system that help manage the customer flow, cut back on wait time in line and improve workforce effectively. #custronics #queuemanagementsystem #sistemangkagiliran #malaysia https://lnkd.in/gGAdnuit

💰In the competitive automotive industry, F&I revenue plays a pivotal role in overall dealership profitability. Partner with Willowood Ventures to transform your F&I department into a revenue-generating engine. 🚀Our 3-Day F&I Certification Program equips your F&I specialists with the expertise to maximize F&I sales and drive financial success. 🚀Immerse your F&I team in our comprehensive training program and witness the transformative impact: ✨Enhanced ability to identify and upsell F&I products. ✨Elevated negotiation and closing skills. ✨Streamlined F&I processes for increased efficiency. ✨Data-driven insights to optimize F&I strategies. 🏆Partner with Willowood Ventures and unlock the true potential of your F&I department. Enroll in our program today and watch your dealership's financial growth soar. 📞Empower Your F&I Team to Drive Financial Success. Enroll Today: 🌐https://lnkd.in/eXYM6aSy 📞 864-909-6038 📧 dominic@willowoodventuresllc.com #F&ITraining #F&IRevenue #DealershipProfitability #ProductUpselling #NegotiationSkills #F&IStrategies

Do unexpected out-of-stocks always have to result in revenue loss and customer dissatisfaction?🤔 We don’t think so because we know Fabrikatör can turn stockouts into revenue! 💸 Besides, it’s easy to use. ▪ Place a backorder when customers want to buy a product that is currently out of stock 📦 ▪ Get the payment 💳 ▪ Fulfill the backorders and ship the reserved items to the customers 🚚 ▪ Plus, communicate through the process with Klaviyo integration 📩 … and you’re all done! In the end, you have satisfied customers and maintained sales despite stock shortages. 😊 Curious to learn more? Spend only 30 minutes and see Fabrikatör it in action! 👉 https://lnkd.in/dTcZfi-A

Auto Trader UK reveals 'secret sauce' in latest mystery shopper exercise 🚗 🤫 We've been working with Auto Trader UK since 2018, delivering a mystery shopping programme in support of their annual Retailer of the Year Awards. 🏆 The findings of the mystery shopping activity has revealed some interesting trends in the customer journey... 📈 Read more on AM Online (Automotive Management) ➡ https://lnkd.in/eJNxt2XY #mysteryshopping #mysteryshopper #customerexperience #customerservice #autodealers

With aPriori, iRobot gained a deeper understanding of a supplier’s cost structure and identified additional areas for cost reduction negotiations. They plan to use aPriori data to work with other film suppliers and on packaging. Watch the full iRobot MIC 2023 presentation here: https://lnkd.in/edt2cF4j #manufacturinginsights #metricmonday #manufacturingtechnology #negotiation 

Looking to enhance your #aftersales strategy? Dive into our latest insights on creating value in aftersales. This comprehensive PoV examines key strategies and trends that are reshaping the aftersales landscape, offering valuable perspectives for industry professionals. Read more: https://bit.ly/3HSwZl6 #AutomotiveIndustry

Just wrapped up attending Klaviyo hosted webinar by Brynley King 📧 and Zoe Ashton covering all things related to SMS building in prep for BFCM 2024. "Right product, right channel, right time" was the motto of the webinar. A few things which was covered - a really informative session with key insights on: ➡️ 2024 BFCM overview and how customers buying behaviours are motivated by discounts. ➡️ How to plan ahead with SMS list building strategies so you can stand out in this hyper-busy period ➡️ The importance of personalisation and how it heavily influences customers behaviours re purchasing and other key stats like open rates etc ➡️ Some really cool insights about using QR codes to capture customer details with the rise of TikTok Shop And a heap more. Appreciate the insights Brynley & Zoe

Learn the lost art of introduction and customer service! Test your team with this challenge 😲👥 #CustomerService #Introductions #BusinessEtiquette #Manners #CommunicationSkills #CompanyCulture