Chief Growth Officer | Sales Strategist | Revolutionising Hotel Feedback: Dedicated to Empowering Hoteliers with Data-Driven Solutions for Exceptional Guest Journeys #HospitalitySales #CustomerSuccess
Great write-up here from our very own Lisa Came helping hoteliers understand the inner workings of reviews and trip advisor - and what you can do more importantly to increase your ranking! "85% of TripAdvisor users who say that a properly managed response to a negative review actually improves their impression of the establishment." How are you dealing with responding to your reviews, do you still do this manually by searching each platform, would you prefer all of your online reviews aggregated into one screen? find out how GuestRevu can help! Visit www.guestrevu.com Or contact myself Amy Branford or Chantel Steyn for more information! #TripAdvisor #ImproveRanking #HereToHelp
Tripadvisor, with 490 million monthly users, is a game-changer in our industry. Ever wondered how its rankings and reviews work? Let's dive in! Tripadvisor adapts constantly, fine-tuning factors like location, pricing, and more. The Popularity Index, a key player, predicts guest experiences. Your Popularity Index is crafted from review quality, quantity, and recency. Here's a quick guide: 🌟 Quality: Genuine hospitality wins! Use feedback to enhance guest experiences and manage expectations. 🌟 Quantity: Boost reviews by strategically asking satisfied guests. Simple tools like QR codes or email reminders work wonders. 🌟 Recency: Recent reviews carry more weight. Actively seek feedback to keep your online presence vibrant. 🌟 Consistency: Maintain a positive and current reputation for a higher ranking. Tripadvisor offers three sorting options: Best Value, Traveller Ranked, and Distance to City Centre. Each has its quirks, so understanding them is key! Remember, it's not just about the ranking. Engage thoughtfully with all reviews, positive and negative. Managing negative reviews improves impressions, so be part of the conversation. With a solid reputation management strategy, you can shine on Tripadvisor, boosting exposure, popularity, and your bottom line. Ready to elevate your listing? Check out GuestRevu's Guide to Tripadvisor for more insights! Link to article by Lisa Came: https://lnkd.in/egkbXMfa. #tripadvisor #reputationmanagement #ota #hospitality #hospitalityindustry