🌟 Embracing Challenges: Finding Inspiration in Florence Chadwick's Journey
In our roles as customer success leaders, we often encounter moments where our customers face daunting challenges and feel tempted to give up on their projects, potentially even the software solutions we've provided them. It's during these times that we must remember the story of Florence Chadwick and find parallels between her journey and ours.
Florence Chadwick, the trailblazing swimmer who conquered the English Channel both ways, embarked on another historic feat: to swim the Catalina Channel, a grueling 26-mile stretch from Catalina Island to the California coast. Despite the bone-chilling cold and thick fog that obscured her vision, she plunged into the icy water with unwavering determination.
For fifteen hours, Florence relentlessly pushed forward, with only her mother and vigilant riflemen by her side, ready to fend off any lurking danger. Yet, despite her incredible stamina and unparalleled drive, Florence eventually succumbed to the overwhelming challenges. She was quoted as saying “Look, I’m not excusing myself. But if I could have seen land, I know I could have made it.”
It was only when the fog lifted that Florence realized the heartbreaking truth: she was less than half a mile away from reaching the California shore.
In our customer success roles, we need to give customers glimpses of land. Survey data, usage date, NPS scores, never underestimate the win, big or small, because that gives hope to your customer and where they are headed.
#CustomerSuccess #Inspiration #Perseverance #FlorenceChadwick #SuccessStories
Strategic Customer Success Manager at Placer.ai
1moWe are so lucky to have you Ben!