Provi’s Post

🔈Webinar alert! Don't miss the opportunity to dive into the Digital Product Passport and uncover the challenges and opportunities it presents for achieving regulatory compliance and enhancing traceability with our expert panel 👇 🕐Today 4pm CET/10Aam EST #DPP #traceability #supplychain #Inspectorio #webinar

Upcoming webinar! Our MD Andrew Gething and chair Johnny Timpson OBE will be quizzed by the CEO of Elephants Don't Forget, Adrian Harvey on the topic: “Consumer Duty & Vulnerability: are you vulnerable to getting it wrong?” 26 March 2024 | 11:00 AM | 60 minutes Recent communications from the FCA indicate that at least as many firms are failing to address consumer vulnerability adequately as are succeeding. Over the past few weeks, the FCA has intensified its efforts to ensure that vulnerable customers receive outcomes as good as those for other consumers. As we approach the first Consumer Duty assessments, the regulator has highlighted concerns that some firms, particularly in specific markets, are not prioritising support for vulnerable customers. Additionally, some firms have reported having no vulnerable customers in their customer base – an untenable statistic, given that 50% can be classified as vulnerable at any point. In this free 60-minute webinar, the panel of experts will dissect the regulator's expectations, looking at common pitfalls, false assumptions – and examine what the regulator is really looking for and the best ways to deliver this. Key discussion points include: The difference between reactive and proactive approaches to identifying and supporting vulnerable customers. Methods of capturing meaningful data and using this to create Management Information (MI) reports which stand up to regulatory scrutiny and challenge from the Board. How leading firms are enhancing their approach to vulnerability across all stages of the product lifecycle and customer journey. Register for the webinar here: https://lnkd.in/e_n3V39j

Global standards and unique identifiers are not only unlocking value for the supply chain, but they also enable robust use cases across a wide range of industries including healthcare, consumer goods, retail, manufacturing, and more. cc: MIT Technology Review, GS1, GS1 US #datastandards #datacapture #barcodes #2dbarcodes #rfid #gs1

Data privacy, transparency, trust, and compensation for the value created. These are the much debated and discussed points (and not always in that order) when it comes to data sharing. See - Collective[i], a B2B company that’s quietly amassed an impressive roster of enterprise customers who leverage shared data and the company’s proprietary platform to better understand buying and selling activity. Its customers don’t wake up to discover someone’s using their data. They know its value, and the even greater value of sharing it.

As we've released G2's 2024 Buyer Behavior Report, I also wanted to dive into more of what we saw here in APAC in this research. 4 Trends Shaping Software Buying in Asia-Pacific: https://lnkd.in/gq7Q4By9 The 4 APAC trends we identified from our research are: APAC buyers most optimistic on tech & software spending: Among all respondents, those in APAC were more optimistic about expanding their spending. More than half (57%) of APAC buyers anticipate their company’s software and tech spend will increase in 2024 compared to 2023. The rise of the security conscious buyer: APAC buyers (91%) say their organization requires a security or privacy assessment when purchasing software more often than their EMEA (76%) and North American (78%) counterparts. IT & Information Security teams are crucial to decision-making: While IT and Information Security play a role in software buying decisions around the globe, their role is even more prominent in APAC. High levels of trust, usage, + high expectations for AI: 77% say they trust the accuracy and reliability of AI-powered software solutions - vs. 66% of those both in EMEA and North America. More details and stats in the article and if you would like to read our overall 2024 Buyer Behavior Report, you can access it at https://lnkd.in/gA7W-WYd

🍊It's #WorldFoodSafetyDay, with the theme this year focusing on being prepared for the unexpected. 💻Our suite of scalable solutions helps businesses to do just that, by mapping supply chains, conducting digital audits, checking supplier assurance status, capturing KPI data and much more. Want to efficiently manage outbreaks, investigate fraud reports and keep your food supply chains safe? Talk to the team today.

Eric Johnson, in one of the sessions at #TPM24 yesterday, was trying to make a comment about 'Visibility' in the supply chain about how it had failed to provide real value but was struggling to find the specific reason why. Eric, allow me to help... (First, let us dispense with the notion that 'Visibility', as it has been defined in our supply chain world, is visibility as anyone who speaks English knows it to be. That is, 'visibility' (lowercase English visibility) connotes the ability to see. Poor visibility means that you can't see well...good visibility means you can. 'Visibility' (uppercase 'V' supply chain Visibility) refers to status updates. Which enables you to learn some things...at certain points in time...in non-standard language... Which is helpful in some limited situations.) With this in mind, the promise of supply chain visibility for Importers and BCOs was to be able to see that which is important. There are literally an infinite number of things that occur (or don't occur) in any given supply chain. And the Importer/BCO wants to know which of the infinite datapoints they need to be concerned with. And they want to know this information not for the sake of knowing...but because whatever information is able to be known has an impact on outcomes that they care about further downstream in that chain. The information needs to be useful. Companies that can master their information are able to gain a level of control that is incredibly powerful in creating positive business outcomes. What is missing in this story for most companies is the capability to know what the expectation is for their supply chain at a fine level of resolution. Every vector has a set of events that are expected to happen. Status updates are the grease that informs whether those events happened or not. This brings us back to Visibility. The promise of Visibility was to provide these capabilities and benefits to Importers and BCOs, but status updates alone were insufficient to gain the value. Somehow, everyone (especially the analysts like Gartner...and sadly many JOC analysts who I respect) missed this. There are many problems in supply chains where solving little problems are necessary but insufficient to providing the promised gains. This is one of them. This, perhaps, explains why many challenges within the supply chain remain today. "Necessary but insufficient" is something that everyone in supply chains needs to learn and a concept that should be front of mind when looking at solutions...especially for supply chain leaders.

🤍Vulnerable Customers: Do You Know Enough? Join us on Thursday, 24th October at 11:00 AM for a 60-minute webinar Adrian Harvey, Rachel Eason-Whale, Marc Ireland and Andrew Gething Topics discussed include: - The data and metrics on your vulnerable customers the FCA expects your firm to collect and track. - How to reduce your firm's reliance on single types of data, like complaints, to improve outcomes for your vulnerable customers. - How leading firms identify, collect, and act upon real-time data to avoid foreseeable harm. - How to ensure that your vulnerable customer data is considered, demonstrably debated, and appropriately acted upon. ✨Register here - https://lnkd.in/emHe7xNN #Webinar #VulnerableCustomers #FCA #CustomerExperience #DataInsights #FinancialServices #ConsumerDuty #TeamLandC #CollaborationNetwork

In our latest blog, we explore why it's time for a new approach to serving vulnerable consumers. We look at the challenges firms are facing, particularly on identification and outcomes monitoring, and how they can overcome these difficulties to meet the FCA’s expectations and to deliver both business and consumer benefits. 

Join us for an upcoming webinar where Hal Stanley will reveal the latest trends in technology and services offering management! 🗓️ Date: June 26th 👉 Register now and secure your spot: https://lnkd.in/gNhWZz2J 🎉 Discover how industry leaders are monetizing value within their service offerings by integrating critical elements like data/analytics, customer success management, and security assessments. Gain insights from our collaboration with TSIA member companies and learn how to craft compelling service offer portfolios that resonate with your target market. Don’t miss this opportunity to participate in our exclusive study and shape the future of service offers! 💡