QBE Asia’s Post

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Service quality has become a crucial differentiator for SME insurers in Asia, surpassing traditional factors like price. QBE's annual surveys in Singapore and Hong Kong show that customer support, company reputation, and overall experience now top policyholders' priorities. This shift highlights the need for an efficient application process, robust claims support, and strong insurer reputation. QBE's customer-centric approach, including their QBE connect philosophy, ensures swift claims processing and comprehensive support for injured workers. Additionally, the rising awareness of mental health and remote work complexities has introduced new risks, prompting insurers to provide tailored solutions. QBE's initiatives, such as the "Minds in Business" program and industry-specific solutions, address these evolving needs, offering flexible and comprehensive insurance options. Read more - https://lnkd.in/g_P3TY7B

Up close and personal: Why service is now the key differentiator between Asia’s SME insurers

Up close and personal: Why service is now the key differentiator between Asia’s SME insurers

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Miguel Delecourt

▪️50,000+ professionals trained worldwide since 2015 ▪️LinkedIn & Social Networks▪️ 2,500+ trainings & conferences ▪️1,400+ recommandations ▪️15,000+ students in 47 schools ▪️100 countries

2mo

Absolutely spot-on, QBE Asia! Prioritizing service quality and adapting to emerging risks like mental health and remote work complexities showcases a forward-thinking and customer-centric approach. Keep leading the way!

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