Regional Gateway’s Post

To help airlines meet ever-changing regulatory changes and enhance the passenger experience, 15below is delighted to have partnered with iCoupon to automate the issuance of digital refreshment vouchers. With many regions adopting standards to enforce passenger rights such as the U.S. Department of Transportation and the EU/UK 261 rulings, airlines are under more pressure to support passengers during acts of disruption.    Our latest case study explores how Ryanair worked with 15below and iCoupon to revolutionise its response to major air traffic control disruptions, allowing them to automate the distribution of more than 175,000 vouchers. iCoupon's CEO Richard Bye had this to say about working with 15below and Ryanair:   “We're thrilled to have such a great partnership with 15below and how fitting that one of the airlines that run through the DNA of both our companies, Ryanair, is the first partner to deploy this smart integration. The results really demonstrate how effective this automated solution is. The combined solution has proved itself a game-changer for Ryanair in their bid to enhance their customer experience, and wouldn't have been possible without the great work from 15below. We look forward to more things to come.”    Find out more here: https://lnkd.in/ekgz54rT #travelindustry #aviationindustry #travel #airlinenews #technology #passengerexperience #travelnews #travelindustrynews #airlinedisruption #customerexperience #flightcompensation #ryanair #icoupon

Maxim Sevastianov:“Airlines typically can be quite limited by old, siloed technology. Although costly to upgrade, the growing significance of ancillary revenue could mean that now is the time to make that investment in smart, modern retailing technology. Systems need to be flexible, adaptable and data-driven, otherwise airlines will remain fairly limited in the products they’re able to offer travellers – and this could be a huge missed opportunity.” Read full story: https://lnkd.in/e_xzwpbK #traveltech #travelindustrynews

Nium has announced its #partnership with Air France and KLM Royal Dutch Airlines in order to power #closedloop #electronictransactions between #airlines and selected #travelagents. 💭Discover more reading The Paypers: https://lnkd.in/d-jkUD4e #fintechnews #payments #paymentnews #thepaypers #onlinepayments #digitalpayments #mobilepayments #ecommerce

Southwest to change business model as a result of profit plunge! Another budget airline this time in the US is making radical changes after a tough quarter, this was echoed earlier in the week when Ryanair also produced their financials showing a drop in profits. New schemes to help the US airline will be charging for 'premium seats', adding red-eye flights and redesigning the boarding system, which it is hoped will open new revenue streams for the airline. These changes are not new for budget airlines and the 'extras' account for a large amount of revenue for those that have adopted them..... However the more worrying trend is 2 budget airline struggling in one week, could this be an issue with the business model of budget airlines? https://lnkd.in/eDnQRn2i

In April 2023, American Airlines removed many of its lowest fares from traditional distribution channels enabling only working with #NDC channels to access the content. Read about what AmTrav has noticed since the change on #PhocusWire: https://bit.ly/48IqxbQ #travelnews #travelindustrynews #travelindustry #americanairlines #amtrav

“We’re not that bothered whether people love us or not.” That’s a quote from Michael O’Leary, CEO of Ryanair – which, as of today, is the world’s most valuable airline with a $33 billion market capitalization. (Delta comes in second at $29 billion.) Ryanair isn’t exactly known for customer love. If anything, they’re known for all the fees they layer onto their ticket prices (such as a $60 charge for failing to check in online). Whereas Delta is perennially rated among the best airlines in customer experience, Ryanair – to put it diplomatically – has a very different reputation. How does a company like that – one whose CEO readily acknowledges that he’s not looking for customer love – achieve this kind of success? One possibility is that Ryanair’s success will be short-lived. They’ve been in business for nearly 40 years, but they could conceivably be disrupted by another European airline that figures out how to be low cost, but not low service (this is Southwest’s formula in the U.S.). Alternatively, Ryanair might just be another example of how nuanced successful customer experience design can be. They’re focused on a particular type of customer and they set clear expectations for them (e.g., super low prices, nuisance fees, and service without a smile). That combination apparently delivers compelling value to their target market, hence the growth of their business. Within every customer, there’s an internal calculus shaping their thoughts and behavior. Sometimes that calculus can operate in surprising ways, and the rise of Ryanair is a reminder of that. https://lnkd.in/ep76W8gd #CX #CustomerExperience #CustomerService #Loyalty #Airlines #CustomerLove

The aviation industry is navigating a transformative era, with airlines increasingly investing in advanced payment solutions to foster growth and enhance customer experiences. However, as highlighted in the latest Aviation Business News article, challenges persist.      Outpaycer Ahmed Bennis is featured in this insightful piece following his presentation at the ATPS London event last week. The article underscores the critical need for airlines to adopt robust payment strategies that address both current demands and future growth.     You can read the full article here to gain insights on airline payments and the pivotal role of strategic investments:  https://lnkd.in/d6ZUETNF  #Outpayce #Aviation #Payments  

Turkish Airlines is now an ARC Direct Connect Carrier: New Distribution Capability (NDC) is a data exchange format that allows airlines to distribute and sell flight content in new ways. NDC was developed by the International Air Transport Association (IATA) to modernize how airlines sell air travel products and services. SOURCE: Turkish Airlines is now an ARC Direct Connect Carrier BY: eTurboNews | eTN #travelnews

Airline Economics: 104 How do low-cost carriers manage to sustain their business model amidst cutthroat competition and razor-thin profit margins? The answer lies in their adept utilization of ancillary revenue. By prioritizing ancillary services beyond ticket sales, airlines thrive in the fiercely competitive aviation landscape. Ancillary revenue encompasses a broad spectrum of additional services and products beyond the base airfare, ranging from seat selection to onboard Wi-Fi, playing a crucial role in airline profitability. These ancillary offerings include priority boarding, extra baggage allowances, in-flight meals, entertainment options, travel insurance, airport lounge access, and even hotel bookings and car rentals. By diversifying their revenue streams and providing customers with a range of customizable options, airlines can optimize their earnings and enhance the overall travel experience. Ryanair stands out as a prime example of ancillary revenue optimization, innovative approach of monetizing services beyond ticket sales, leveraging initiatives like priority boarding and baggage fees to bolster profitability amidst intense market competition. This relentless focus on ancillary revenue has enabled Ryanair to achieve unprecedented financial resilience and enhance customer value proposition through personalized service offerings. Ultimately, ancillary revenue emerges as a linchpin of airline economics, empowering carriers to navigate the complexities of the aviation industry while enhancing the overall passenger experience. #FlySmart #AncillaryRevolution #BeyondTheTicket

𝐁𝐔𝐒𝐈𝐍𝐄𝐒𝐒 𝐓𝐑𝐀𝐕𝐄𝐋𝐄𝐑𝐒 - 𝐏𝐋𝐄𝐀𝐒𝐄 𝐑𝐄𝐀𝐃 𝐓𝐇𝐈𝐒 𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓 𝐂𝐇𝐀𝐍𝐆𝐄 𝐅𝐑𝐎𝐌 𝐀𝐌𝐄𝐑𝐈𝐂𝐀𝐍 𝐀𝐈𝐑𝐋𝐈𝐍𝐄𝐒 𝐀𝐍𝐃 𝐓𝐇𝐄 𝐍𝐃𝐂 𝐌𝐎𝐃𝐄𝐋 𝐓𝐇𝐄𝐘 𝐖𝐄𝐑𝐄 𝐈𝐌𝐏𝐋𝐄𝐌𝐄𝐍𝐓𝐈𝐍𝐆: The NDC technology was promoted as an enhanced airline shopping experience for buyers, with American Airlines setting a deadline for distribution channels to integrate with it. However, 𝒕𝒉𝒆 𝒂𝒊𝒓𝒍𝒊𝒏𝒆’𝒔 𝒏𝒆𝒘 𝒔𝒚𝒔𝒕𝒆𝒎 𝒇𝒓𝒖𝒔𝒕𝒓𝒂𝒕𝒆𝒅 𝒕𝒓𝒂𝒗𝒆𝒍 𝒂𝒈𝒆𝒏𝒄𝒊𝒆𝒔 𝒕𝒉𝒂𝒕 𝒄𝒐𝒖𝒍𝒅 𝒏𝒐 𝒍𝒐𝒏𝒈𝒆𝒓 𝒂𝒄𝒄𝒆𝒔𝒔 𝒂𝒍𝒍 𝒐𝒇 𝒕𝒉𝒆 𝒄𝒂𝒓𝒓𝒊𝒆𝒓’𝒔 𝒇𝒂𝒓𝒆𝒔 𝒂𝒔 𝒃𝒆𝒇𝒐𝒓𝒆, 𝒄𝒐𝒎𝒑𝒍𝒊𝒄𝒂𝒕𝒊𝒏𝒈 𝒕𝒉𝒆 𝒑𝒓𝒐𝒄𝒆𝒔𝒔 𝒐𝒇 𝒔𝒆𝒍𝒍𝒊𝒏𝒈 𝒕𝒊𝒄𝒌𝒆𝒕𝒔 𝒇𝒐𝒓 𝑨𝒎𝒆𝒓𝒊𝒄𝒂𝒏 𝒇𝒍𝒊𝒈𝒉𝒕𝒔. "We moved faster than we should have and didn’t execute well," said American Airlines CEO Robert Isom. "We regret that and the difficulties it created for our agency and corporate communities."