Hiring two Customer Support Associates. Full-time Role. Remote.
A brief about us, the role and compensation below, but before that, I have to address something.
customer support roles have a bad reputation. And partly for the right reasons.
i'm going to try and make a case for why it can be a great role for you, especially early in your career.
people often think customer support is just about talking to customers, routing tickets, and ensuring a solution was found. they think its just about doing this over and over again.
what they often miss is that the role, especially early on in your career, gives you optionality like no other role and also helps you acquire a key skill.
let me explain.
let's say early on in your career, you're not sure what role you're good at. or maybe you don't have the creds to crack your ideal role.
what do you do?
well, for starters, don't give up.
then, try and enter in their customer support function. If you're smart and ambitious, I have no doubts you'll figure your way out from there in 6-9 months.
you'll either get into product or sales role or maybe even marketing.
Why do I think so?
well, customer interactions are the highest value activity in an org. You're now at the center of it.
these interactions should influence your product. these interactions should influence your positioning and sales strategy.
And if you're smart, you'll start contributing to these functions in no time. this experience gives you optionality to start building towards your ideal role.
Now, about the key skill that I spoke about.
learning to think like customers. learning the skill to translate that into business and product requirements is a super-power. This is a hard to quantify skill, but its something you're either good at or you're not. Customer support role gets you good at it!
Alright, if you're still reading this, chances are you're interested in applying for this role or know someone who might be a good fit?
Ok, so here's a little more about us and the role:
We're a Shopify App Studio, have built 7 apps (more coming), and serve ~7500 stores. We're growing fast, this is peak season for E-commerce. Most of our customers are in US, Europe, and Australia region (which means weird hours!).
We're a 30 member team, bootstrapped and profitable.
We're looking for 0 to 2 years of (relevant experience) for this role.
Compensation will be ~ Rs 25k to 50k/month, depending on your experience.
Timings: Since we serve customers in US, we'll need to work a few hours in the evening for sure. What those hours look like for you, we can have a discussion on that.
More about the role and how to apply in the comments.
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