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Join us for a transformative round table on AI in Contact Centers! Discover the latest best practices for leveraging AI to enhance efficiency and boost agent productivity. This session will deep dive into the pros & cons of AI, exploring how automation is reshaping the offshore contact center landscape for cost reduction and better service levels. Explore actionable strategies for using AI to empower agents, speed up onboarding, and manage staff augmentation in the face of attrition. This is a unique chance to connect with industry leaders and explore progressive technologies that are cost-effective and impactful. #AIinContactCenters #Automation #CustomerExperience #DigitalTransformation #OffshoreCenters #AgentProductivity #AITraining #Innovation #CostReduction #Networking

AI often seems like magic—capable of performing complex tasks, making accurate predictions, and even holding conversations. But let's not forget one crucial fact: AI didn't fall from the sky. It was created by humans, for humans. You need strong partners if you want to implement AI in your customer experience (CX) environment. These partners could be consultants or technology companies, but one thing is clear: going it alone is a recipe for failure. The first step to a successful CX AI deployment is ensuring your humans, team and company understand the "why" behind the initiative. Do you understand your company's AI "why"?

Implementing AI can transform your business, but it often comes with roadblocks. From inaccurate responses to challenges in brand consistency and governance, these obstacles can slow progress. Qiscus AI is here to help! 🔑 Our advanced technology delivers precise answers, enhancing customer satisfaction and streamlining interactions. We ensure that every engagement reflects your brand values, creating a cohesive experience. Plus, our robust governance framework allows you to navigate AI complexities responsibly. With Qiscus AI, break through barriers and embrace the future of intelligent business. Let’s drive innovation together! https://lnkd.in/g9GmhGuR #Qiscus #AI #Enablingconversations #CX

AI can simulate diverse customer interactions, reflecting a wide range of realistic issues and personas. This allows agents to hone their content and soft skills over time, significantly boosting their communication effectiveness. Want to see how a GenAI-powered CX partner can transform your business? Reach out to us at smart.solutions@worxpertise.com #AI #CustomerExperience #Simulation #Innovation #Worxpertise #CXTransformation #CX Source: McKinsey

AI is changing everything, including how #CX teams function. Learn how your CX role could change with the advent of AI-everywhere in this 3-minute video: https://lnkd.in/g5ppPgfE If you like that clip, be sure to watch the full webinar on-demand here: https://lnkd.in/gN-Z8vgx

The 2024 CallMiner CX Landscape Report is here! One of the key takeaways? #AI is continuing to transform how contact center and customer experience (CX) leaders approach their roles – from the customer data they collect to how they support employees. In fact, 87% said generative AI is key for their teams and 91% agree AI will help optimize #CX strategies. And that’s not all. The findings also revealed: ➡️ Despite widespread AI adoption, cost is an unexpected challenge ➡️ AI is not replacing employees, it’s empowering them ➡️ CX and customer feedback collection is no longer limited to surveys Download the report to learn more. https://lnkd.in/eh85tPqM

What are the top CX trends for 2024? CallMiner's 3rd annual report has the answers! We surveyed 700 global contact center and CX leaders across industries to get their insights on everything from data collection to AI investments. #CX #customerdata #AI

3rd annual CX Landscape report is available today. CX and Contact Center leaders this is worth your time.

There is some great content and data points in this report. Download and enjoy!

3rd year. Read this report, only 15 pages, but chock full of facts that you can use in your everyday business to better understand the impact of AI and other technology on CX. Tidbit: Survey usage for feedback has dropped 15% since last year, un-solicited feedback is rising! CallMiner CX Landscape report!