Robbins Recruiting Solutions LLC’s Post

Skills To Look 4 When Hiring for Customer Support Specialist 1. Emotional Intelligence 2. Good Communication 3. Resourcefulness 4. Passion

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, Canada,  USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gmWCh7ew #CustomerService #Communicationskills #AttentionToDetail #Empathymapping

If you wish to be a customer service representative, here are few things you should know about customer service. These are your roles/duties as a customer service representative. 1. Ability to help customers find products or services. 2. Advising customers on the products that are most suitable for them. 3. You must be able to find answers to customer questions about your products or organization. 4. You should be able to give your customers advice on how to use your products or services. 5. Help customers complete a purchase. 6. Responding to after sales queries. 7. Receiving and resolving customer complaints. If you can effectively carry out these roles, you'll not struggle in your career as a customer service representative. I hope you found value? Reminder. I'm available to work with you as a Customer Support Specialist to provide help and support to your customers. I also offer Executive Virtual Assistant services while you work on bigger tasks. #customercare #customersupport #executivevirtualassistant #virtualassistantservices #virtualassistant #virtualassistantforhire

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, Canada,  USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gtuMkJ-e #CustomerService #Communicationskills #AttentionToDetail #Empathymapping

As a Customer Relations Officer, building meaningful connections with clients is my top priority. Listening attentively to their needs, empathizing with their concerns, and delivering personalized solutions that exceed expectations are the key elements that drive me. Every interaction is a chance to make a positive impact and foster long-lasting relationships built on trust and reliability. Together with my role as an IT Technical Support Officer, I strongly believe that exceptional service is the cornerstone of success. I am committed to going above and beyond to support our clients, empower our team, and contribute to the growth and prosperity of our organization. With passion, perseverance, and a customer-centric mindset, I am dedicated to making a difference every step of the way. #CustomerRelations #ITSupport #ExceptionalService #CustomerCentricMindset

Who are your company's front-line soldiers???🤔🤔 A customer support virtual assistant (VA) is a vital part of any remote team. 💯 They're the front line of communication with customers, and their job is to provide top-notch support and service. What can a Customer support VA do for your organization?? ✴️ Customer support VAs are highly organized and efficient. They keep track of customer information and complaints and respond promptly. ✴️ They possess Emotional intelligence. They ensure to understand the customer's perspective and empathize with their problems. ✴️ Their Problem-solving skills are top-notch, figuring out solutions to customer issues and explaining them clearly and professionally. ✴️ They are also great communicators, giving customers a great experience and a desire to return. As a Customer support VA, Sarah Omoruku is always friendly, empathetic, and helpful. Realising that I am the face of the company, I make sure to leave customers feeling happy and satisfied. Let's discuss how I can strengthen your front-line defense, as your Customer Support VA. #customersupport #virtualassistance #Executiveassistance

New #Indigenous Job Alert: Operations Supervisor – French Bilingual Auto Find this #job and more on Canada's strongest #Aboriginal Job Board https://lnkd.in/gXhurZfK Position Summary:This French-fluent position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties. Overall Responsibilities:Oversee and supervise a team of agents.Attend required training session for new information and training updates.Acquire and transfer to the team the knowledge of all tools and associated workflow processesAssist in developing and streamlining proceduresCoach, motivate, reward, counsel and assist with disciplinary actions as necessaryProvide quality service to both internal and external customers – on and off-line.Assist agents with customer interaction on situations requiring special handling – take customer calls.Ensure open flow of communication between agents, supervisors and management.Ensure uniform understanding and adherence to policies, procedures and company programs.Supervise and monitor agent attendance, performance and productivityPrepare and ensure accuracy of reports.Ensure agents are continuously kept abreast of operational changes.Conduct employee briefings and meetings.Assure service level standards are met.Monitor system performance and initiate actions to correct system problems.Conduct agent observation and provide feedback.Assist in the development and tracking of employee incentive programs.Ensure completion of departmental duties/task in the absence of subordinates/co-workers.Perform other duties as assigned. Job Requirements: Knowledge, Skills and Abilities:MUST BE FLUENT IN FRENCHAn assertive, well-organized self-starter with demonstrated sales experience Management experience in customer service (or sales or on-line retail where relevant) desirableA proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skillsAbility Redirect and coach for improvement, and gauge user ability and modify delivery accordinglyDemonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standardsRecognize trends and escalate information as appropriateProblem solving skills; linear and troubleshootingDemonstrate a strong customer service orientation and take responsibility to follow up with customers to en

Managing irate customers can be very challenging but it’s a necessity as no successful business would want to loose even a single customer . Hello! My name is Mabel and i am a customer support specialist with 5 years of experience, a professional Administrative Virtual Assistant and i offer a professional service in email,chat and call support. #virtualassistant #chatsupport #emailsupport #customercare #customerfeedback #administrativeassistant