I've long believed that the future of the retail sector hinges on delivering exceptional customer experiences, both in-store and in the car park. Recent data from the British Retail Consortium highlights a worrying trend: total UK footfall in 2024 was down 2.2%, with shopping centres hit hardest.
While the Black Friday weekend offered a glimmer of hope, the festive season remained subdued. This underscores a critical shift—customers now seek more than just shopping; they crave experiential visits that combine retail with leisure with BRC chief executive Helen Dickinson commenting (in the Retail Gazette article https://lnkd.in/etAzAmFQ), "Shopping habits have been changing fast and customers are increasingly looking for more experiential shopping."
At GroupNexus, we recognise that parking is an integral part of this experience. Helen even comments in that same article that Retail Park footfall fared slightly better in part due to the parking. By enhancing convenience and integrating innovative solutions, we aim to transform parking into a seamless extension of the shopping journey, ensuring customers return time and again.
Let's reimagine the shopping experience together, making it unforgettable from the moment customers park.
#CustomerExperience #Retail #GroupNexus #Innovation #ParkingSolutions
President & Managing Director | Board Member | CXO | Public Speaker | Independent Director
3wDear Samsonite Management, I would like to praise the services of Mahendra Kumar Shukla, service incharge. Though I had an issue with my laptop bag, Mahendra made comfortable & execute the replacement on the same day! People like Mahendra raises the level of service. I forgot the problem my laptop bag, all I remember how problem was resolved. Great job 👏