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Our next spotlight feature, Alfonzo Smith, loves trying new things. When he is not leading digital marketing strategies for the new Bespoke AI Laundry Combo, he is doing his best to uplift the African American community through engaging events. Read more about Alfonzo’s unwavering commitment to the future of Samsung and to Black empowerment below. #EmployeeSpotlight #SamsungSpotlight #LifeAtSamsung #Juneteenth

Surendra Bhadkariya

Quality Assurance Engineer Automation

1w

Please don't buy any Samsung products because after selling the product, they just give you a card in the name of warranty to trouble you. my request ID is 4393719272 I bought a TV from Samsung on May 23, 2024, for almost 2 lakhs. After just 5 days, the display started having problems. After talking to the service center, they came to check and said the TV panel needed to be changed. It's been 1.5 months now, and I have to call them every day. No one replies to emails, and I am tired of calling customer care, but they always tell me to wait. There is still no update, and they are saying there are no parts available. If there are no parts, why did they sell me the product? Has the reliability of the Samsung brand diminished so much that they can't produce or keep parts in stock? I did not expect this from Samsung, but after reading many reviews, I see many people are facing the same problem. I am now applying to go to consumer court. Please do not waste your hard-earned money on such poor service. They are just passing the time under the name of service without providing a solution. The person I have been talking to has the email ID: jitender.s@partner.samsung.com, and my request ID is 4393719272.

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