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Operations Strategist for PR, Creative & Digital Agencies | Award-Winning Founder | Speaker

Insider’s tip: It’s nearly impossible to scale an agency without a Director of Client Service. As a firm grows, this position is vital for: ➡️ Allowing the founder to exit from day-to-day client work and focus on growth ➡️ Client retention and satisfaction ➡️ Overseeing teams ➡️ A smooth transition from sales to service ➡️ Protecting project scopes ➡️ Organic growth opportunities Sounds like the unicorn you’ve been looking for, right? Well, hiring the right person and setting them up for success with a solid foundation aren’t simple tasks. This is why agencies often hire Advocation to set up a successful foundation, train their team, or step in to fulfill this role in a fractional capacity. In a new blog post, I’m sharing the full scoop on hiring a Director of Client Service. Link in the comments below!

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