Say hello 👋 to Elisa Mattioli, Floor Manager at Nobu London restaurant, and our exceptional #FaceOfTheWeek!
Thus far, Elisa has had a vibrant career in the industry, kicking off her wonderful journey in the World of Nobu in 2015! Throughout the years, Elisa has worked at NOBU BERKELEY STREET LIMITED and Nobu Hotel London Portman Square , leading to her current role as Floor Manager at the original Nobu London, in Old Park Lane.
Speaking on her love for the industry, Elisa explains, “People & Energy. I would definitely describe myself as a ’people person’, and I believe that the hospitality is the industry where the personal touch cannot be missed. On the other side, I like the adrenaline of a fast-paced shift - the challenges and the unexpected situations that you have to deal with, always ensuring that the shows keeps running at its best, it’s such an energetic feeling!”
The future looks bright for Elisa, as she shares her short and long-term goals, “Becoming a General Manager is a main goal in my career, I would really love to have the opportunity to run a venue.
“Looking at a much longer ambition, I would love to keep growing in the industry at a corporate level and really have the opportunity to add my touch into the company growth with involvement in the training side of the job, always remaining a main support to the team.”
Delving into what, in her opinion, makes an exceptional hospitality professional, Elisa shares, “A combination of flexibility to adapt and understanding of the different situations are, in my opinion, two of the most important skills required to be an exceptional hospitality professional.
“I consider hospitality, the people industry and I find it essential to be able to understand different people needs – whether they are guests or member of the team.”
To conclude, Elisa offers some words of advice to fellow hospitality professionals, “Over the past years the scene of the hospitality industry has definitely been subjected to many changes that have inevitably had an impact in the guest experience.
“Alongside this, despite the new trends, never forget the importance of the experience: guests are coming to us for something special – we want to impress them but also communicate with them: seek for feedbacks, ask questions and find out where there is room for improvements.”
Also adding, “Remember, your passion and dedication are your greatest assets. Never stop driving the boundaries of excellence, and you will undoubtedly achieve great success in this wonderful industry.”
Passionate and Experienced Sales, Marketing and Events Executive Exploring new opportunities and challenges back home in breathtaking Halifax.
5moWhat a gem!!! Anyone would be lucky to have you representing them. Congrats 🎉 👏