50% of contact center costs are tied up in inefficiencies. Your top priority should be closing that gap. Visual support paired with multimodal AI can slash those costs, speed service, and keep your customers coming back for more. We can help you change the way you serve with a platform that not only provides visual guidance but also integrates advanced AI and augmented reality features, helping customers and technicians navigate even the most complex tasks with ease. https://hubs.la/Q02NCSqg0 #CX #AI #CustomerExperience #CustomerService #CCaaS #VisualSupport #RemoteSupport #VISION #Innovation
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Learn about how AI can empower and revolutionize customer service delivery. It's not about taking humans out of the equation. Rather it's about how to exceed the customer expectation at every possible moment along the customer journey. Sign up to learn more from my esteemed colleagues Aaron Schroeder and Whitney Kirchner as they dive into how Vertex AI makes magic happen. #googlecloud #customerexperience #GenerativeAI
A creative problem solver who is dedicated to helping organizations leverage emerging technologies to address their business challenges and provide exceptional customer experiences.
We've all heard the promises of AI streamlining workflows and boosting efficiency, but how does that translate on day one? I'm excited to be joined by the brilliant Aaron Schroeder, TTEC Digital’s Director of AI Solutions, during the next episode of our "Unlocking Vertex AI" series to explore a topic many of us are curious about: the reality of implementing Generative AI. Aaron and I will dive into the expectations versus the realities, uncovering how #AI can truly empower customer service teams and turn knowledge curation into a strategic advantage. Join us on Wednesday, May 22nd at 11 am CDT: https://lnkd.in/gqDnwRHP #AI #vertexai #cx #genai #ccai #googlecloud
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With Generative AI, automation is no longer a band-aid solution – it's a strategy that transforms the entire contact center model. 📈 See how a high Resolution Rate boosts CSAT and lowers costs: https://lnkd.in/gyxjJhTW 🎓 TOMORROW: Join our Masterclass to become an expert: https://lnkd.in/gvbd4EZu #ai #cx #genai #contactcenter #customerservice
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Just In! Startek® announces the launch of its Generative AI platform, designed to empower agents and enhance customer journeys. Discover how you can elevate your CX strategy with our innovative solutions. Click to learn more - https://lnkd.in/e2dU6frt #Startek #AI #CXStrategy
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⚡ Generative AI is embedded in predictions for the future across a multitude of industries. There are some great avenues for optimizing call centers, like AI-generated transcription summaries after customer calls, as well as potentially directly assisting customers in some cases. However, just because there are plenty of opportunities to use AI in this space, using the tool effectively can be more difficult than you might think 😲 Join special guest Colleen Fazio of Forrester to discuss generative AI and other CX trends on the horizon in this 28-minute webinar: https://hubs.li/Q02vc_Jm0 #CX #CXM #CustomerExperience #CustomerService
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Ideas rarely come fully formed. In large enterprises, this often leads to high resistance to innovation because new ideas typically raise more questions than they provide answers or create alignment. "Why would customers like it?" "Have customers experienced something like this before?" "What are our competitors doing?" And many more... Today, powered with AI, you can answer such questions in seconds sitting across a table. Check out AskClootrack: https://lnkd.in/g6v2P6G9 #CX #customerexperience #cxinsights #askclootrack
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I love the fact that companies are embracing AI much faster than what I remember from 30 years ago when the internet popped up. But at the same time, I see the same mistakes being made: focus on what's easy and popular in terms of technology rather than looking at the opportunities from a customer point of view. In other words: a ChatGPT-style chatbot is cool, but how about integrating AI into your core processes? Here too the technology is available, you just need to think 5 minutes longer and the value for the company and the customer jumps right at you. When you are making your AI roadmap, look beyond generative AI!
🤖 AI chatbots are transforming customer service, but when it comes to scheduling, are they enough? Our latest article, 'Beyond Chatbots: Why Direct Access to Scheduling Systems Outshines AI Conversations,' discusses why real-time integration with scheduling systems is crucial. Stay tuned for more insights on how Solvice's suggest feature is changing the game! Check out the full article on our blog: https://lnkd.in/eP37u58P - https://lnkd.in/eG2XMiFa - #AI #CustomerService #Innovation #SchedulingSolutions #FieldService
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🌟 What sets Kriss.AI apart from other AI solutions? Unlike traditional models, Kriss.AI is designed with a unique focus on user-centric functionality and adaptability. It learns and evolves based on individual user needs, ensuring a personalized experience. Our ultimate goal is to empower users with insights that drive meaningful outcomes. Discover the difference with Kriss.AI! #AI #Innovation #UserExperience
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Do you want to drive smarter actions with AI automation? Read our latest blog post and uncover how InMoment's cutting-edge AI solutions are transforming the game. Say goodbye to repetitive tasks and hello to automated insights-driven actions, saving you time, resources and money! 💸 #CustomerFeedback #InMoment #AI #CustomerExperience #CX https://hubs.li/Q02DxkZw0
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You've been there: all you want is a simple update on a return or to change some information, but you have to jump through countless hoops. Or even worse, you need to discuss a complicated or sensitive issue, only to find yourself stuck in chatbot hell. With AI and automation, your CX program can deliver the right experience at the right time. #CustomerExperience #AI #CX https://lnkd.in/guQUsdN7
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The value AI and GenAI bring to businesses—including better user experiences, faster speed, and smarter decision-making. http://spr.ly/6043bQoUL
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