SightCall

It is gratifying to see our customers respond so positively to our implementing SightCall to serve them better and reduce their workload in order for them to take care of their customers. Glad I was able to justify the investment in this technology after a few months on the job. It has greatly improved the employee experience by providing them with the tool to do their work more effectively and efficiently and as we can see from the feedback so far, the customer experience is next level! Thank you to Helena and Deana del Sol for assisting with the updating SOPs, beta testing and training the reps!

🔎 Elevate your customer service with SightCall VISION in Genesys Cloud CX! 🎯 SightCall is proud to be an Elite Genesys AppFoundry Partner, trusted by leading brands to deliver top-tier visual assistance and AI-powered support. Why choose SightCall? 🛠️ Streamline issue resolution with real-time video and AR 💼 Reclaim thousands of productive hours with efficient problem-solving ⭐ Enhance customer experience, driving higher NPS scores Explore how we’re redefining visual support. Visit us on the AppFoundry today! https://hubs.ly/Q02Pk_5R0 #GenesysAppFoundry #AI #CustomerService #CX #CustomerExperience #VisualAssistance #VisualSupport #RemoteSupport #VisualAI #Genesys Genesys

Cutting-edge, critical care equipment doesn't have time to wait for traditional service models to catch up. Is your service organization up to speed? SightCall VISION gives your technicians, engineers and experts the ability to see and guide remotely for more accurate and efficient resolutions. Schedule a demo today to see how SightCall VISION can help you move the needle on the metrics that matter most: https://hubs.la/Q02Pf3hd0 #FieldService #AI #VisualSupport #RemoteVisualSupport #Innovation #EnterpriseService #DigitalTransformation #FTFR #CSAT #MTTR #VISION

Attending the 2024 Smarter Services Executive Symposium? Join us on September 10th at 12:45pm in the Madison Room for our roundtable on "Scaling Organizational Knowledge With AR." As field service becomes more complex, closing the knowledge gap between experienced technicians and new hires is critical. Moderated by David Swift, VP of Product Marketing, with insights from Michael Hughes, Global Head of Service at Peak Scientific we’ll explore how Augmented Reality and Generative AI are transforming how knowledge is captured, scaled, and transferred. Engage with industry peers and help shape the future of field service. Don’t miss it! 💡 #ServiceInnovation #FieldService #AugmentedReality #GenerativeAI #SmarterServicesSymposium Service Council™

Creating frictionless customer experiences starts with building the right partnerships. SightCall is proud to be a NICE DEVone partner and we're excited to share that all NICE CXone customers have access to SightCall VISION—a groundbreaking visual service platform that combines AR-enhanced live video, digital process automation, and multimodal generative AI. With SightCall VISION, you can empower both self-service and agent-assisted interactions, seamlessly escalating to live video when needed—all while keeping audio and chat integrated within CXone! Discover SightCall VISION on the NICE CXexchange today: https://hubs.la/Q02P8p-D0 #CX #AI #CustomerExperience #CustomerService #CCaaS #VisualSupport #RemoteSupport #VISION #Innovation #NICE Matt Dowal Fred Stemmelin

50% of contact center costs are tied up in inefficiencies. Your top priority should be closing that gap. Visual support paired with multimodal AI can slash those costs, speed service, and keep your customers coming back for more. We can help you change the way you serve with a platform that not only provides visual guidance but also integrates advanced AI and augmented reality features, helping customers and technicians navigate even the most complex tasks with ease. https://hubs.la/Q02NCSqg0 #CX #AI #CustomerExperience #CustomerService #CCaaS #VisualSupport #RemoteSupport #VISION #Innovation

Will we see you next week at the JW Marriott in Chicago for the Service Council™ 2024 Smarter Services Executive Symposium? If so, don’t miss SightCall’s VP of Product Marketing, David Swift for a roundtable discussion on leveraging remote support and Visual AI to address the workforce crisis, preserve critical legacy knowledge, and attract the next wave of field service talent. SightCall is proud to be a Silver Sponsor of of this must-attend event! https://hubs.la/Q02NCSmd0 #Innovation #AI #CX #AR #VISION #CustomerService #RemoteSupport #VisualAssistance #DigitalTransformation #CustomerSupport #Collaboration #FieldService #2024SmarterServices #ServiceCouncil #VISION #VisualAI #VisualRemoteSupport Thomas Cottereau Tom Radojicic

Did you know that customers are 2.5 times more likely to buy from a company that provides excellent digital support? Combine AI with visual support to deliver instant, effective solutions that convert and retain customers. Digital age customers demand more—are you delivering? https://hubs.la/Q02Mgmxc0 #AI #CustomerService #VisualSupport #CXInnovation #CX #VISION #VisualAI

🔥 Massive results with Visual Remote Support! 🔥 iFIT is leading the way in customer service innovation—80-90% of calls handled remotely, saving 4,000 agent hours per week and 85% customer satisfaction with live video support. Curious about the transformation? Read the full success story and take your customer service to the next level! https://hubs.la/Q02LXjzk0 #CustomerService #CXLeaders #VisualAssistance #TechInnovation #ContactCenter #AI #VisualAI #VISION

⚡⚡⚡ What if your agents could truly see the issue through your customer's eyes? Imagine the speed, precision, and quality of service they could provide. We’re thrilled to announce that all NICE CXone customers now have access to SightCall VISION—a groundbreaking visual service platform. This advanced solution combines AR-enhanced live video, digital process automation, and multimodal generative AI to create more visual, intuitive, and personalized customer experiences. With SightCall VISION, you can empower both self-service and agent-assisted interactions, seamlessly escalating to live video when needed—all while keeping audio and chat integrated within CXone! ▶️ Accelerate problem resolution ▶️ Enhance agent performance ▶️ Revolutionize your customer experience Discover SightCall VISION on the NICE CXexchange today: https://hubs.la/Q02LXKcv0 #CX #AI #CustomerExperience #CustomerService #CCaaS #VisualSupport #RemoteSupport #VISION #Innovation #NICE