Last week, we hosted a virtual panel aimed at helping retailers optimise their shipping and fulfilment operations for Q4. We were fortunate to have some fantastic experts join us from Descartes Peoplevox, EasyPost, nShift, and Shiptheory.
And what an incredible session it turned out to be! Numerous valuable insights were shared — as Chloë Thomas joked, “enough to keep retailers busy for the next 2 years." Anyhow, I thought I would share some of the featured tips that retailers should still have time to put into action this coming peak.
📊 Develop KPIs covering speed, cost, quality, and customer experience for comprehensive operational insights.
👩❤️👩 Keep customers informed about orders, delays, and changes to prevent frustration and negative feedback.
🛍 Make return processes clear and efficient, preparing for increased returns.
❌ Identify potential issues in advance and have plans to address supply chain, staffing, and technical challenges.
⛴ Maintain clear visibility of order status, shipping routes, and warehouse inventory flow to prevent bottlenecks.
📈 Set realistic performance metrics and expectations for your team, suppliers, and partners.
👩💻 Explore all features from your existing technology partners - there might be some useful functionality you're missing out on!
📦 Use multiple shipping partners for continuity during carrier issues or unexpected events.
🤩 Create a positive work environment with gamification and rewards to keep warehouse staff motivated.
If you'd like to watch back the full session, drop me a message and I'll send you the recording.
Huge fans of Slab!!