There seems to be a slight misunderstanding of what exactly Slice does, so we want to clear the air: A lot of people think we're a pizza delivery app. While it is true that you can use the Slice app to get your favorite pizza delivered to your door, that's not exactly what we do. Other people think we're an online ordering platform. And while we do power online ordering, Slice online ordering is significantly more powerful than anything else currently available (but more on that in a second). And now that Slice Register is available to all shops, some people think we're a POS system. While not incorrect, it's not the full picture. The truth is, we're all of the above (and more). But our secret sauce is really that we're an automated CRM for shops that handle a lot of to-go orders (pizza or not). Every online order is a valuable data point that Slice then leverages on behalf of that specific shop. Data helps shops better understand who their best customers are, what promos they need to offer, and automatically markets to their current customers via email, push notifications, and SMS. All nudging customers to REORDER FROM THEIR SHOP. Slice prioritizes re-ordering from the shops people already know and love, making it less expensive (for both shops and consumers). When a shop doesn't own their customer data, they have no ability to market to them. Because we know that collecting data is essential to a shop's success, we've created a best-in-class online ordering platform. But what does this actually mean? First, Slice will build and manage a shop's website for free. Because we're online ordering experts, we know how to design websites that result in more conversions and bigger orders. We see too many shops with websites that are not optimized for online ordering. This means when a high-intent customer visits their website, they either: 1) Leave without ordering. 2) Call the shop during their busiest time and place a smaller order. 3) Order through a delivery app instead. A great website both increases sales and decreases work. But not every shop wants to give up their website. That's why we've also built the "Slice Smart Ordering Button". This button works with any current website and is designed so that no matter where you are on a shop's website, you're only ever one-click away from starting an online order. And of course we have the Slice app (shameless plug to DL the app and use code SLICEX for $5 off your first order). The Slice app is optimized for easy re-orders, allowing customers to auto-populate their most frequent orders from their favorite shops. So yes, Slice is an Online Ordering platform, but it's much more powerful than any other solution available. This technology is standard for big chains like Dominos, Chipotle, etc. But no one was building this for small, independent "mom and pop" shops. Until now. So order local! Support small shops! And send any independent shops our way!
Janice Little
8mo
Wow, my experience was so disappointing and similar to what’s described above by steven. 1. Slice accepted a credit card order for a pizza place that cancelled the partnership months ago…. Must be a very slow or poor restaurant offboarding process…? 2. Slice emailed, but didn’t call, when they cancelled the order (who checks email on the way to pick up pizza?) 3. Was told by slice support that the order wasn’t accepted because restaurant was closing for the night. The pizza place said this wasn’t true at all and seemed busy as we left. The restaurant said they actually didn’t accept due to cancelled partnership with slice months before. 4. Waited on phone tree 12 min on slice customer help center with no one picking up and no message 5. Chat support took zero responsibility for not offboarding the restaurant. (I honestly expected some gesture for my 77 year old mother who waited for the pizzas to be made - so much for converting her to ordering food online😆) 6. Slice chat didnt confirm my request for data purge or legal right to be forgotten. Not sure if this is a one off, but thought I would let u know my experience sure left a bad taste in my mouth. ;)
Snappr
9mo
Love how you've customized your product around the needs of your owners and made accessible to mom and pops!
Steven Gold
9mo
I can only assume that my experience was a one-off as it was not very good. I ordered through your site as a guest as I did not want to create yet another account on a page I may never go to. I ordered a few items from a local pizzeria, gave you my phone number and email and then paid via Applepay. I didn't recieve a confirmation of any kind. No text, no email. After about 30 minutes, I checked again to find that I had been refunded the money charged. Nice that I got my money back but would've been nicer with some, any notification. Very disappointing.
maybe change the company name to name to "Slices" as it seems you have several slices of the pie (marketing, data, pos, CS, CXP, etc)... good app. I used it here in nyc (home of the greatest pizza on earth), but had no idea until this post the various service lines you offer.
I caught the podcast from The Marketing Millennials and was impressed with business model and the advantages of using the Slice platform over a delivery app, which apply for shops AND consumers.
Ryan Taggart
9mo
This should have been more the first paragraphs The truth is, we're all of the above (and more). But our secret sauce is really that we're an automated CRM for shops that handle a lot of to-go orders (pizza or not). Every online order is a valuable data point that Slice then leverages on behalf of that specific shop.
Tiffany S.
8mo
Regardless of what you say your service provides, you have a horrible customer service department. Perhaps using real people instead of Bots would serve you better. This is a customer that will NEVER return, and will be sure to share her experience with everyone I know.
Arkady Fridman
9mo
Amazing to see the progress over the years. Congratulations to the ever-growing team!
Mark Grieco
9mo
Love this
Wish you guys had a legit reseller program…not just a referral deal. Maybe some day?