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Immediate Joiner|Senior Sales Manager | Channel Sales & Distribution | Sales Strategy & Revenue Growth | Trade Marketing | Data-Driven Forecasting | NPL & Go-to-Market Expert | Rural Channel Development | Negotiation

"Navigating Changing Consumer Behavior: The Rise of Omni-Channel Management in India's FMCD & FMCG Sector" Tagline: "Seamless Solutions for Shifting Markets #OmniChannelIndia" In today's dynamic market, consumer behavior is evolving rapidly, especially in the consumer durable sector. Recent research reveals that over 70% of Indian consumers now research products online before making a purchase, highlighting the significant impact of digital channels on buying decisions. This shift poses both challenges and opportunities for FMCD & FMCG organizations. According to industry data, the FMCD & FMCG sectors have seen a notable decline in foot traffic to physical stores, with nearly 40% of consumers preferring online shopping due to convenience and attractive promotions. However, this doesn't mean the end of brick-and-mortar stores. Instead, it emphasizes the need for a comprehensive omni-channel strategy to meet the diverse needs of modern consumers. Omni-channel management is the key to staying relevant and competitive in today's market landscape. By integrating online and offline channels seamlessly, organizations can provide a unified shopping experience, personalized recommendations, and convenient options like click-and-collect and same-day delivery. To harness the full potential of omni-channel management, organizations need to invest in technology infrastructure, data analytics, and workforce training. By leveraging customer data effectively, they can tailor marketing strategies, optimize inventory management, and enhance customer engagement across all touchpoints. In conclusion, embracing the omni-channel approach is not just a necessity but a strategic imperative for FMCD & FMCG organizations in India. It's time to adapt to changing consumer behavior, drive innovation, and unlock new avenues for growth. Let's create seamless solutions that cater to the evolving needs of our customers. #OmniChannelIndia #ConsumerBehavior #FMCD #FMCG #MarketStrategy

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Durga Prasad

Regional Customer Service & Sales Support Specialist | Driving Excellence in CRM & Operations Management | People Ops Head | 14 Years Exp | IT Support Professional | B SC(IT) | GNIIT

5mo

Useful ...👍

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