VIVACE’s Post

ELEVATE YOUR CUSTOMER EXPERIENCE MOVING BEYOND TRANSACTIONAL INTERACTIONS A downward trend in #luxuryretail reveals a significant gap in customer expectations and how they are experiencing luxury. While #luxurycustomers are expecting an emotional and intimate relationship with the brand, most of the luxury retail interactions are transactional, and frankly no different from any other retail experience. It's time to re-energize your team and equip them with four key Luxury Selling skills that will elevate their sales approach. 20 years of luxury retail training know how captured in 4 modules 1.Luxury Brand Ambassador: Exude your brand values and make a stellar first impression 2.Luxury Brand Advisor: Provide personalised advice and position yourself as a trusted luxe expert 3.Luxury Brand Storyteller: Master the art of narrating brand stories that elicit customer emotion and loyalty 4.Luxury Brand Connector: Learn to build emotional connections with customers in the moment and long term 💎Curious whether this is the right next step to boost sales and conversion? Let’s chat #LuxuryRetail #CustomerExperience #ServiceExcellence #LuxuryMasterclass #ProfessionalDevelopment

🌟 Redefining Brand Prestige: The Impact of Outstanding Customer Service in Luxury Retail In luxury retail, outstanding customer service is the very essence of brand prestige. Luxury brands craft experiences, embodying a lifestyle desired by discerning consumers worldwide. At the core lies the meticulously designed customer service experience, maintaining exclusivity and prestige. Each interaction creates moments of delight, reinforcing the brand's image of elegance and refinement. Outstanding service transcends transactions, fostering authentic connections and providing bespoke experiences. From personalized recommendations to seamless assistance, every touchpoint contributes to the brand's legacy of excellence. Exceptional customer service is reshaping luxury retail, setting new standards of sophistication. Strategies that prioritize customer satisfaction reflect the core values of fostering genuine connections and delivering unparalleled experiences—a philosophy aligned with the belief in fostering positive workplace cultures and driving organizational success. #EmployeeSatisfaction #WorkplaceCommunity #HRStrategy #HRLeadership #EmployeeExperience #CustomerService #HRStrategy #CustomerLoyalty #EmployeeEngagement #EmployeeCulture #VirtualCommunication #CompanyValues #WorkplaceCulture #CareerGrowth #ProfessionalDevelopment #G4W #Good4work #TotalTalentRecognition #LuxuryRetailSuccess #BrandPrestige #OutstandingService 🛍️✨

Step into the world of luxury as we delves into the art of crafting unforgettable experiences for discerning clientele. Join me in exploring the Customer Journey Map, a powerful tool reshaping how luxury brands connect with their patrons. From the moment you step into a luxury store, every interaction is meticulously designed to make you feel special. But have you ever wondered what happens behind the scenes to orchestrate this seamless experience? Discover the secrets behind luxury customer experiences with our luxury retail selling series. Learn how the Customer Journey Mapping tool unveils the intricate dance between brand and customer. Follow, subscribe, and dive deeper into our article for an exclusive look at the three key insights this tool unveils for luxury brands. Read more: [https://lnkd.in/dyxdijx4] Join the journey. Elevate your luxury experience.

#LuxuryFriday ✨How can Luxury Leaders Pioneer New Pathways to Customer Satisfaction & Competitive Advantage through Data Driven Insights?✨ As an Innovation Advisory Board for Disruptive Luxury Leaders we often encounter the tension between adopting and integrating technology that makes sense to drive growth with the strong desire to cultivate excellence in unparalleled personalized experiences that are high touch, elite, and unforgettable. As luxury is often defined by rarity, exclusivity, bespoke customization, superb craftsmanship, and heirloom heritage, the idea of integrating technological innovations sometimes appears in direct conflict with the custom client centric brand experience. This is why we are delighted to present the following ways technological innovation can instead support this focus within the luxury industry. Read the article below to glean our top takeaways from the Deloitte 2024 “RETAIL REIMAGINED CREATING LUXURY CUSTOMER EXPERIENCES USING DATA-DRIVEN INSIGHTS” Report. 💎 To explore how Quantum Stellium can support your luxury legacy vision message us or connect with us at: https://lnkd.in/e6Heqq9w #quantumstellium #quantummogul DELSOL #innovation #advisoryboard #luxuryconsultant #GenAi #thefutureisquantum #hypergrowth

#LuxuryFriday ✨How can Luxury Leaders Pioneer New Pathways to Customer Satisfaction & Competitive Advantage through Data Driven Insights?✨ As an Innovation Advisory Board for Disruptive Luxury Leaders we often encounter the tension between adopting and integrating technology that makes sense to drive growth with the strong desire to cultivate excellence in unparalleled personalized experiences that are high touch, elite, and unforgettable. As luxury is often defined by rarity, exclusivity, bespoke customization, superb craftsmanship, and heirloom heritage, the idea of integrating technological innovations sometimes appears in direct conflict with the custom client centric brand experience. This is why we are delighted to present the following ways technological innovation can instead support this focus within the luxury industry. The following takeaways are drawn from the Deloitte 2024 “RETAIL REIMAGINED CREATING LUXURY CUSTOMER EXPERIENCES USING DATA-DRIVEN INSIGHTS” Report: 💎 In order to stand out in an increasingly competitive and saturated market the time to embrace innovative technologies is now. Differentiation is paramount. 💎Due to the rise and influence of social media and consumer feedback sites the knowledge about brands is no longer so strongly uni-directional. Therefore luxury companies need to acknowledge the power of choice and access to information consumers have. 💎Luxury Leaders need to engage and attract consumers where they are online using personalized ai powered insights and compelling customer- centric storytelling through GenAi. 💎AI can create the next level bespoke luxury experience through hyper-personalization. 💎 An essential aspect to driving the adoption and integration of these technologies is transparency when it comes to how data is collected, used, and protected as well as educating and building trust around these emergent technologies. To explore how Quantum Stellium can support your luxury legacy vision message us or connect with us at: https://lnkd.in/gi8zqAh6

LUXURY BRAND STORYTELLING WORKSHOP A downward trend in #luxuryretail reveals a significant gap in customer expectations and how they are experiencing luxury. While #luxurycustomers are expecting an emotional and intimate relationship with the brand, most of the luxury retail interactions are transactional, and frankly no different from any other retail experience. It's time to re-energize your team and equip them with four key Luxury Selling skills that will elevate their sales approach. 20 years of luxury retail training know how captured in 4 modules 1.Luxury Brand Ambassador: Exude your brand values and make a stellar first impression 2.Luxury Brand Advisor: Provide personalised advice and position yourself as a trusted luxe expert 3.Luxury Brand Storyteller: Master the art of narrating brand stories that elicit customer emotion and loyalty 4.Luxury Brand Connector: Learn to build emotional connections with customers in the moment and long term 💎Curious whether this is the right next step to boost sales and conversion? Let’s chat #LuxuryRetail #CustomerExperience #ServiceExcellence #LuxuryMasterclass #ProfessionalDevelopment

In luxury, the true art lies in crafting unforgettable experiences by mastering the power of emotional connection. And that something that can be accomplished through peaks and endings.   Daniel Kahneman’s research called ''Peak and End'' highlights that people remember experiences based on their most intense moments and how they end. This means that the way we design these critical touchpoints can make or break the overall perception of our brand. If these moments are not carefully curated, there is a risk of creating negative experiences that can tarnish the brand and erode potential loyalty. Without a clear vision of the positive emotions we aim to evoke, we might unintentionally generate negative feelings, detracting from the luxury experience and undermining client trust. In luxury, where every detail matters, it's vital to plan and execute interactions with precision to ensure they align with the desired emotional impact. A vital tool to do this is the customer journey map design. By focusing on creating memorable and positive emotional peaks and endings, we can ensure that every touchpoint contributes to a narrative that clients will remember and cherish. This intentional approach not only enhances the luxury experience but also builds deeper connections and fosters long-term loyalty. #Luxury #ExperienceDesign #CustomerExperience #EmotionalImpact #BrandStrategy #CustomerLoyalty

The Power of Clienteling In the captivating and exclusive world of luxury retail, every customer interaction is a precious opportunity. Clienteling, a practice that goes beyond mere commercial transactions to create authentic and lasting bonds with customers, is the cornerstone of this extraordinary experience. In an industry where attention to detail is crucial, clienteling emerges as a winning strategy. It's much more than knowing customers' tastes and preferences. It's a continuous commitment to understanding their needs, anticipating their desires, and offering bespoke service that makes them feel valued and unique. Through clienteling, luxury brands can transform every interaction into a magical moment, where the customer feels not just like a buyer, but like a privileged member of the brand's family. From exclusive event invitations to personalized recommendations, clienteling creates an emotional bond that goes beyond the simple act of purchasing. But clienteling isn't just about the present; it's also about the future of luxury retail. By analyzing data and creating detailed customer profiles, brands can anticipate trends and adapt their offerings in real-time. This proactive approach not only enhances the customer experience but also contributes to greater loyalty and sustainable long-term growth. In an increasingly digitized world, clienteling proves to be a "powerful weapon" in maintaining the authenticity and personalization that characterize luxury retail. Through a combination of cutting-edge technology and unparalleled human touch, clienteling continues to set new standards of excellence in the industry. Ultimately, clienteling is not just a practice but a philosophy that permeates every aspect of luxury retail. It's the art of creating extraordinary experiences, turning customers into devoted advocates, and keeping the magic of luxury alive. In a world where customer focus is the key to success, clienteling remains the beating heart of luxury retail. #LuxuryRetail #Clienteling #CustomerExperience #Personalization #Exclusivity #DataAnalytics #BrandLoyalty #DigitalTransformation

Digital Luxury: The New Frontier Luxury retail faces a pivotal moment. Discerning clients demand more than just products; they crave experiences. But how do we deliver personalized, high-touch service at scale? Enter the GAME-CHANGING digital assistant tailored for luxury retail. It's not just another tool—it's your secret weapon for elevating client interactions. Imagine empowering your sales team with real-time insights, seamless communication, and automated tracking. No more missed opportunities. No more guesswork. This isn't about replacing human touch. It's about amplifying it. It's about turning every client interaction into an unforgettable journey. Ready to set a new standard in premium retail excellence? The future of luxury is here. Are you ready to lead? https://lnkd.in/gKnjds6S #inspify #luxuryretail #fashiontech #clientexperience

🌟 𝗪𝗵𝗮𝘁 𝗮𝗿𝗲 𝘀𝗼𝗺𝗲 𝗲𝗺𝗲𝗿𝗴𝗶𝗻𝗴 𝘁𝗿𝗲𝗻𝗱𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗹𝘂𝘅𝘂𝗿𝘆 𝗯𝗿𝗮𝗻𝗱𝘀? 🌟 Our founder Gogo Cheng recently had the pleasure of interviewing with the Proximity team to dive deep into how luxury businesses can boost customer loyalty and profitability through effective clienteling. Sharing this one-minute highlight video today to explore what emerging trends for luxury brands: 𝗜𝗻𝘃𝗲𝘀𝘁 𝗶𝗻 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗺𝗲𝗺𝗼𝗿𝗮𝗯𝗹𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝗦𝘁𝗮𝘆 𝘁𝘂𝗿𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗯𝗿𝗮𝗻𝗱’𝘀 𝗗𝗡𝗔 𝗮𝘁 𝗮𝗹𝗹 𝗹𝗲𝘃𝗲𝗹𝘀 Check out the video and share your thoughts on this! Also stay tuned for our last highlight video sharing about 𝗵𝗼𝘄 𝗰𝗮𝗻 𝗹𝘂𝘅𝘂𝗿𝘆 𝗯𝗿𝗮𝗻𝗱𝘀 𝗰𝗿𝗲𝗮𝘁𝗲 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀. Share your thoughts in the comments below! 🗣️❤️ #TheArtandScienceofClienteling #LuxuryRetail #CustomerLoyalty #GogoChengConsulting