Subarna Ganguly Marshall’s Post

In the rapidly evolving retail landscape, enhancing customer experience is paramount. At Zendesk, we're leading the charge with AI-driven solutions to transform CX, and I’m really excited to share some of the tangible benefits our customers are seeing after implementing #ZendeskAI. Retail industry leaders Next and Liberty. showcase just how powerful integrating AI into customer service can be: 💡 Next saw 92% of resolutions resolved with just one touch, and describe Zendesk AI as “the first AI tool that lived up to the hype and actually delivered.” 💡 Liberty. achieved a 73% drop in first response time and a customer satisfaction rate increased to 90%

Westwood Associates Ltd helps customers choose AI solutions focused on customer experiences. What would you say is your biggest obstacle to delivering highly personalized customer interactions? And have you explored any AI-powered solutions that could help you overcome the personalization hurdle? 🤔

Westwood Associates Ltd helps customers choose AI solutions focused on customer experiences. What would you say is your biggest obstacle to delivering highly personalized customer interactions? And have you explored any AI-powered solutions that could help you overcome the personalization hurdle? 🤔

In this episode of The Customer Service Revolution, we delve into the power of frontline employees in revolutionizing customer service. Learn how shuttle bus drivers at a resort provided crucial feedback to improve guest experiences and learn the importance of regular focus groups with customer service reps. Featuring Shep Hyken's latest research on customer satisfaction and loyalty, we explore shifting customer expectations in both B2B and B2C contexts. Don't miss our discussion on the evolving role of AI in customer service and how businesses can implement these technologies effectively. Listen here → https://lnkd.in/gNTFWQ_A #CustomerServiceRevolution #customerservice #worldclass #CustomerService #CustomerExperience #CX #ShepHyken #AI #EmployeeEngagement #BusinessStrategy

Dive into the future of financial services with AI! Capgemini's AI-driven approach delivers a 10% boost in revenue, a 20% increase in customer satisfaction, and a 13% decrease in operational costs. Transform your organization's customer experience—download our POV today.

Dive into the future of financial services with AI! Capgemini's AI-driven approach delivers a 10% boost in revenue, a 20% increase in customer satisfaction, and a 13% decrease in operational costs. Transform your organization's customer experience—download our POV today.

Yesterday I listened to some really insightful and engaging presentations at the Customer Experience Conference. Lots of key learnings, but here are a few of my takeaways: 1. Build in automation to reduce customer calls utilizing AI driven FAQ and easy to use self-service. 2. How AI can work with humans and not replace them to optimise the customer experience. 3. Good customer experience is when customers don't need help. 4. Loyalty programmes still need companies to have good products and services. #customerexperiences #loyalty #cxtrends #digitalamarketing

🌟 Uncover the future of Gen-AI powered customer experience in the hospitality industry. Sheshgiri Kamath, our CEO and Co-Founder, shares insights on how innovative AI solutions are transforming customer loyalty and satisfaction. Read the article: https://hubs.ly/Q02s--210 The Economic Times. #CX #AIInnovation #CustomerExperience #HospitalityIndustry #KaptureCX

AI-powered customer service is becoming a game-changer in e-commerce. Automating customer interactions not only saves time but also enhances the customer experience. From personalised emails to AI chatbots, leveraging these tools can significantly improve customer satisfaction and loyalty. Is your business ready to embrace AI? #AICustomerService #EcommerceAI #Automation #CustomerExperience #DigitalInnovation #AIChatbots

Ready to transform your business with AI? Join us for two must-attend webinars where we'll dive deep into the future of customer experience and revenue growth. AI Strategies to boost revenue and Customer Experience – Discover how AI can unlock new revenue streams while enhancing every customer interaction. -> https://lnkd.in/dsfa-hSC Ecommerce evolution: AI’s impact on Customer Experience – Explore the next phase of ecommerce where AI isn't just a tool—it's a game-changer for customer satisfaction and loyalty. -> https://lnkd.in/dyMmRnPw These sessions are packed with insights you won't want to miss. Save your seat!