Techstrong ITSM’s Post

Did you join the most excellent EasyVista webinar on ‘From Silos to Synergy’ with Ryan Counts in which Ryan talked about integrating your ITSM and Monitoring solutions to transform your IT department into a proactive, user-focused powerhouse. Are you ready to take #IT to the next level?? Take a read over this blog post: https://lnkd.in/eSzQChpi and learn how you can enhance user satisfaction, improve efficiency, and gain the advantage. Then give Martin Markrack a shout to go over the benefits of an observability and monitoring platform fully integrated with your ITSM tools.

Selector has been mentioned in "Gartner's ITSM Hype Cycle for 2024." Specifically, the report names Selector as a vendor for Event Intelligence Solutions, defined as "the application of AI/ML and data analytics at the event management level to augment, accelerate and automate manual efforts in the event management process." These solutions have grown in demand due to increasing application complexity and monitoring tool proliferation, along with the growing volume of events from such tools. 📈 Event Intelligence Solutions can analyze cross-domain events in near real-time, at scale, and in ways that exceed human capacity, which accelerates remediation. 📄 Read the full report here: https://lnkd.in/eWFNd3k7 💬 Or connect with us to learn more about how Selector supports ITSM: https://lnkd.in/gcgsYVcf #machinelearning #network #innovation #datascience #Selector #SelectorAI

Explore the evolution of IT Service Management (ITSM) and discover why digital experience monitoring (DEM) is crucial for businesses aiming to excel in the digital landscape. From proactive performance testing to comprehensive optimization strategies, this article delves deep into the tools and techniques reshaping the digital experience. Read it now 👉 https://lnkd.in/e_-ncvee #EasyVista #ITSM #DEM

Attention IT Domain Experts! We are thrilled to introduce the IKON Orchestration Platform and our game-changing ITSM use-case designed to revolutionize infrastructure management. What makes our ITSM use-case stand out? The onboarding process for a new client’s infrastructure is completely seamless, requiring minimal human effort and happening in days instead of months—at a fraction of the cost. Here’s how we achieve it: · Effortless Onboarding: Simply input your relevant credentials (SNMP, WMI, SSH, etc.), select a Layer-3 device, and our probe takes over—discovering every asset automatically. · AI-Powered Discovery & Insights: Our probe consults ChatGPT to source top 20 best-practice service metrics, codes them based on asset type and category, and uses AI and machine learning to monitor the infrastructure in real time, automatically adjusting thresholds using historical and live data. · Sophisticated Alerting Mechanism: We’ve embedded a highly flexible notification system that detects and removes false positives, using conditional criteria to trigger precise alerts. · Automated Remediation: With the Command Control Center, incidents are remediated automatically without human intervention, empowering your team to focus on innovation. What’s more? Our ITSM solution features an embedded self-service dashboard. Leveraging machine learning and AI, it operates on a no-code/low-code basis. You can create custom service metrics, dashboards, and reports—all without writing a single line of code. By adopting the IKON technology stack and ITSM use-case, you can onboard clients quickly without the need to expand your team. Say goodbye to repetitive tasks and embrace true automation and efficiency! Let’s lead the future of IT service management together.

In for 2024 🔥 Service flux - making small, low-effort but high impact improvements to your service delivery processes 🔥 XLAs > SLAs - experience is everything to your customers 🔥 AI as a helpful tool - shifting away from 'fun but useless' to powerful AI integrations 🔥 Increased accessibility standards - ensuring your software is easily usable for your diverse workforce and customer base Out for 2024 🌡️ The high pressure 'first time right' mentality 🌡️ Registering and handling calls without automation 🌡️ Saving all your bulky admin for a Friday afternoon Wondering what other ITSM trends and developments will we see in 2024? And how will these impact the way you work? Renske van der Heide, Head of Strategy and Innovation, shares her findings in our blog here: https://bit.ly/3TKXmAI #itsm #itsmtrends #trends2024

The Hype Cycle for IT Service Management (ITSM) 2024 has just been published. This publication reviews the influence of new evolution, including AI applications for IT service management, operations assistance, and ServiceOps. From a business impact perspective, integrating ITSM with monitoring environments crucially boosts incident management efficiency. This translates to better product and service availability, fewer performance issues, and minimized outages. Overall, businesses benefit from reduced operational costs and enhanced productivity. Full report: https://lnkd.in/eH9USE3u #ITSM #HypeCycle2024 #Innovation #ITServiceManagement #TechnologyTrends #FutureOfIT #DigitalTransformation

The days of single point-based solutions and the cost for time and resources needed to maintain mutliple intergations across you stack are getting numbered. The future for MSPs is a true end-to-end MSP platform designed to streamline service delivery, drive proftibaility and accelerate innovation and enhancmenets across your service offering. Learn all about it and how it will drive revenue and growth opportunities for MSPs. http://ms.spr.ly/6040YZeJm

ITSM keeps businesses running. But let's face it, it's tough! Manual work, endless alerts, and unexpected downtime are the norm. GenAI is here to change that. Discover how it's transforming ITSM: https://lnkd.in/gqPrPMHs #ITSM #GenAI #AIOps #DigitalTransformation #BusinessReimagination #SLK

Today’s the day!  The 2023 Gartner® Market Guide for ITSM Platforms is now live. ➡️ https://lnkd.in/eWzqXDh6 In it you’ll find...  🎯ITSM trend analysis on AI, automation, case management, workflows, and more  🎯Vendor capabilities for addressing your ITSM needs and business goals  🎯Alphabetical expert analysis of Representative Vendors.   Empower yourself with educated, well-researched information to make the best choice for your company on which ITSM platform to use.  Get yours here!  #EasyVista #EmpowerYourIT #ITSM #Gartner #MarketGuide

The latest update for #ResolveSystems includes "Modernizing Financial Services with Automated, Proactive Threat Management" and "'Tis the Season for #Automation as Retail Sales Pump Problems in IT Systems". #AIOps #ITOps #ITSM https://lnkd.in/dvnCxCx