O2 (Telefónica UK)’s Post

STAY AWAY FROM O2 First of all why offer appointments if you do not honour them. Secondly imagine texting this to a customer for them to come rushing to be told sorry its 7:15pm we close at 8pm cannot help you. Secondly your staff are probably the worst trained when it comes to customer service and product knowledge. Literally tried returning to O2 after 10 years. Will definitely never be trying again and would not recommend O2 to any of my friends or family.

I have been trying to speak to someone re renewing our contract and what our options are. I’ve spoken with someone on Thursday 28th September at 14:53, they took all of my details and said that someone from renewals will call me back after 4pm. No one called. I then tried calling the following day but the call wasn’t even picked up. I’ve had a similar experience previously when trying to renew and I don’t think this is a good way to treat customers especially loyal ones such as us who’ve been with you for many years. I wish to please speak with someone who can help advise regarding our options as we’re nearing the end of our contract. Can someone please call me? I contacted complaints on the 4th October and still no response. Fish Recruitment Ltd

Response on here is about as good as on the phone the network is a joke and I am going to take legal advice against you as over 14 weeks and no one has done anything over 60 calls escalated 4 times 20 advisers have told me it is a problem with your system 12 attempts to do a switch up signal and internet shocking discounts not applied the list still goes on I can name more but can not be bothered to waste my time with a company that can not do there job or look after there customers I have 11 lines with you and have been a customer for 15years and I get treated and spoken to like scum

We supply Telecoms through business, and o2 sims, from the experience I have had with a problem on my personal account for over 2 months now - you call and cannot get through to O2. For 2 MONTHS I have been trying, also tried online and X (twitter) no way of getting hold of them. customer service is appalling and think you will lose ALOT of customers if it carries on this way - not to mention the hours i have spent trying to get hold of them

This may not be the correct platform to leave this message, However I need to contact your complaints department in the UK as my parents are having a complete nightmare they were scammed and have had nothing but issues from 02 since this happened 16 weeks ago they are elderly and not getting any help from you guys they have made ridiculous amounts of phone calls, ofcom and the ombudsman are also involved. You keep trying to take money from them which you have already said shouldn’t be taken, they are at there witts end with worry and nothing is being done and no one is wanting to take responsibility please can you contact with a number for your UK complaints dep for fraud, thank you.

A shame the CEO didn’t respond to a DM on X, and Facebook & an email addressed to him a few weeks ago. Sadly O2 lost a loyal customer through appalling customer service. Apologies this may not be the right platform, however we all promote ourselves through good customer service on here.

Shame you can’t ’sustain’ a quality service. Dreadfull.