The Madison Collective’s Post

What an E commerce Manager is NOT:   The significance of an E commerce Manager in a hotel's revenue is becoming increasingly crucial. However, understanding the profile of the right individual for the role is essential. Let's explore what an e commerce manager is not:   1.     A computer science graduate who, in the absence of job opportunities, ventures into e commerce due to computer familiarity but lacks any experience in the hotel industry. 2. A nephew, niece, cousin, son, or daughter who, being computer literate, assumes they can take on the position. 3. An employee dividing their work time between reception, reservations, and e commerce because of surplus time and a lack of knowledge on how to utilize it effectively. 4. Someone who knows how to build websites.   If you have any of the above individuals in this role, it's time to reassess your goals, measure lost revenue, evaluate the employee, and consider hiring a specialized collaborator. Would you ever entrust the keys to your house (your income in this case) to just anyone?"  #hotelecommerce #revenuemanagement #hotelsadvisor

What’s the difference between customer service and customer support? Every business offers customer service, yet not all require customer support. Take a restaurant, for instance; it delivers customer service during seating, ordering, and payment. However, the waiter is unlikely to instruct you on how to cut your steak. This is why these teams are often the first to be downsized. Founders may not grasp the distinctions or fully understand the roles they're hiring for, causing a snowball effect that creates a perception that people helping people to solve problems doesn't have value. #customerservice #customersupport #valuecreation #customercentric #customersatisfaction

Retail Rockstar Ready to Rise Above Challenges Being a retail assistant is all about building relationships, helping customers find what they need, and going the extra mile to create a positive shopping experience. But let's be honest, it's not always sunshine and rainbows. There can be some hurdles to overcome. Here are a few challenges retail assistants face, and how I'm prepared to tackle them: * Difficult Customers: Not every customer is a breeze to deal with. I'll stay calm, listen attentively, and diffuse any tense situations with professionalism and empathy. * Product Knowledge: Keeping up with inventory and new arrivals can be a challenge. I'm a fast learner and will actively seek out product knowledge to become a reliable source of information for customers. * Long Hours & Weekends: Retail schedules can be demanding. I'm a team player and understand the importance of flexibility to ensure smooth store operations. Beyond the Challenges: Despite these hurdles, there's so much to love about retail! I'm passionate about exceeding expectations and creating a positive environment for both customers and colleagues. Retail is a fantastic place to develop strong communication, problem-solving, and interpersonal skills – all valuable assets in any career path. #retaillife #customerservice #retailchallenge #retailassistant #alwayslearning

Great Opportunities

Crafting Success in Virtual Restaurant Operations: My Journey As an Operations Officer, Procurement Specialist, and Data Analyst in the virtual restaurant landscape, I navigate the delicate balance between multitasking and specialization. 🎯 Mastering Multitasking: As an Operations Officer, multitasking is crucial. Managing daily operations involves overseeing numerous tasks, from optimizing workflows to ensuring smooth delivery logistics. Juggling responsibilities fosters agility and responsiveness, essential in a fast-paced environment. 📦 Nurturing Specialized Expertise: Simultaneously, as a Procurement Specialist and Data Analyst, I delve into critical domains for our success. Sourcing premium ingredients and fostering supplier relationships demands a nuanced understanding of procurement while analyzing market trends and customer insights requires a keen analytical mindset. Immersing in these areas aims to enhance decision-making efficiency. 💡 Striking a Balance: Balancing multitasking and specialization is pivotal. While multitasking manages daily intricacies, specialization offers targeted insights for strategic decisions. Harmonizing the two facets maximizes short-term efficiency and long-term growth. 🚀 Embracing Growth: Challenges are growth opportunities. I refine existing skills and explore new avenues within virtual restaurant operations. ✨ An Integrated Approach: Collaboration and communication are crucial. Fostering synergies and aligning efforts toward common goals creates a cohesive environment where strengths drive success. 🔧 Harnessing Technology: Technology enhances efficiency. Leveraging advancements streamlines workflows automates tasks, and gains insights from data. 📈 Championing Continuous Improvement: A commitment to learning and growth is central. Seeking feedback, pursuing education, and staying updated refine skills and foster innovation. In navigating virtual restaurant operations, I'm guided by dedication to professionalism, education, and collaboration. My journey is one of growth and proactive problem-solving.

The #1 lesson I learned about hospitality was at age 16, working at a mom and pop froyo shop... It was my second job...ever. I worked a shift next to the owner. A little intimidating. Super busy summer day. I ran the register and made the orders. The owner ran orders out to the seats. I laid down 3 of my finest chocolate/vanilla swirls ( not as easy as it looks), and said: "These are for that guy (pointing)" Boss man, puts the tray down.  Gives me the death stare... "These aren't for "that guy!" This is an order for a *customer*! And they are ALL important! They are why WE are here!" When I heard that, I started seeing everything at that job differently. A random defining moment. From that day, I was hooked on the customer experience... and chocolate / vanilla swirl! How about you?  #customerexperience #customerservice #retail #serviceexcellence #hospitality #summerjobs #icecream

To all those Recruiters and Hiring Managers out there, if you see F&B, Restaurant, Hospitality experience on someones Resume/Application - I encourage you to give it an extra look. 🤔🤩 💯 These skills ABSOLUTELY translate. - Being able to lead without authority. ✔ - Always taking blame while giving credit away. ✔ - Strong decision-making with imperfect information. ✔ - Valuing intense preparation. ✔ - Methodical in how they recover from mistakes and crises. ✔ - Operating optimally under extreme pressure. ✔✔ https://lnkd.in/gVckURx8

🍽️ Ever wondered what a typical day looks like for a foodservice account manager? Here's a glimpse into my world: 🌅 Morning: Start the day by reviewing emails and messages, checking in with clients, and setting priorities for the day ahead. 🤝 Mid-Morning: Dive into client meetings, discussing their needs, providing recommendations, and addressing any concerns. 📋 Afternoon: Work on strategic planning, analysing sales data, and identifying opportunities for growth. Collaborate with internal teams to ensure seamless customer service. 📈 Late Afternoon: Attend meetings to discuss upcoming initiatives, follow up on client inquiries, and prepare for future meetings and presentations. 🌟 Evening: Wrap up the day by tying up loose ends, reviewing accomplishments, and preparing for the next day's tasks. Each day brings new challenges and opportunities, but I'm passionate about helping my clients succeed and delivering exceptional service. #Foodservice #AccountManager #DayInTheLife

🚀 Exciting Career Transition Alert! 🚀 I am thrilled to share that I am embarking on a new journey into the world of restaurant technology support! 🍽️💻 After many years in restaurant management, I’ve decided to channel my passion for both technology and the dynamic restaurant industry into a role that perfectly blends these interests. This transition represents a significant step in my career, and I couldn’t be more excited about the opportunities ahead. The restaurant industry is rapidly evolving, with technology playing a crucial role in enhancing efficiency, customer experience, and overall operations. From POS systems to online ordering platforms, technology is the backbone that keeps everything running smoothly. I am eager to contribute to this transformation by ensuring that these systems are robust, reliable, and user-friendly. Here are a few reasons why I am passionate about this transition: 1. Innovation: The intersection of technology and hospitality is filled with innovative solutions that drive the industry forward. 2. Customer Experience: Enhancing the guest experience through seamless technology integration is incredibly rewarding. 3. Problem-Solving: I thrive on solving complex problems and providing support to ensure uninterrupted operations. 4. Continuous Learning: This field offers endless opportunities to learn and grow as technology evolves. I am grateful for the support and encouragement from my network as I take on this new challenge. If you have any tips, resources, or connections in the restaurant technology space, I would love to hear from you! Here’s to new beginnings and making a positive impact in the restaurant industry! 🍴✨ #CareerTransition #RestaurantTechnology #TechSupport #NewBeginnings #HospitalityTech #Innovation

Currently seeking the following positions: - Executive Manager - F&B Training (F&B Operations Background) - Manager - F&B Training (F&B Operations Background) - Manager - Transportation (Data Analysis) - Assistant Manager - Limousine Services - Transportation Officer Interested parties please send your resume to belinda.ieong@galaxyentertainment.com #FoodandBeverage #dataanalysis #transportation #limousine #services #fnb #manager #training #dispatch #learning #analysis #data