The Reputation Lab’s Post

Here's the lowdown distilled into quick tips (that you can start using now): 1. Tailor training to the individual's role 🎯 2. Blend theory with hands-on practice 🛠️ 3. Regular refreshers keep skills sharp ⏰ 4. Soft skills are as important as hard skills 💬 5. Feedback loops improve the process 🔄 6. Tech-savvy staff boost your hotel's efficiency 🖥️ 7. Cross-training promotes teamwork and flexibility 🤝 8. Incentives can motivate and reward learning 🏆 9. Compliance training is non-negotiable 🚫 10. Measure progress with clear metrics 📊 11. Continuous learning is key for growth 🌱 Ready to take your hotel to the next level? Equip your team with the skills they need to shine! 🌟 Visit our website for more insights: https://theleto.co.th/ #HospitalityTraining #HotelSuccess #ContinuousLearning

Dear Hotel Managers, I came across this video which is quite instructional. Please note as the Chief operating officer in your Hospitality establishment,you are the custodian of Standard Operating procedure (SOP)which is an operational guideline instrument. Do not be dragged into following a shortcut to the ways certain services are delivered because they are not going to last.Please stick to standard procedure.If some one wants you do unethical things , please point out the standard and advise on the implications of not doing the right thing.In that way you would be exonorated for wrong doing. Be smart

I've seen firsthand how critical staff training is for hospitality excellence. The numbers speak for themselves. 📌Companies that invest at least $1,500 per employee in training have 24% higher profit margins (ASTD) 📌78% of guests say well-trained staff are the key factor in their satisfaction at hotels (Forbes) 📌On average, hotels with formal training programs retain 9% more of their staff (Hotel Management) With stats like these, ongoing training that develops your staff is clearly non-negotiable. Here are a few of my top tips: 🍷Hire for soft skills - Mindset matters more than experience. Look for a genuine service mentality. 🍷Set clear expectations upfront regarding service standards. 🍷Cover both hard skills (making drinks, handling reservations etc.) and soft skills (building rapport, reading guests). 🍷Shadow top performers so new hires can model winning behavior. 🍷Refresh with regular skills updates, new techniques and reminders on brand messaging. 🍷Incorporate constant feedback from managers and guests. Praise strengths and correct weaknesses. 🍷Make training engaging - role play, games, friendly competition. Have fun with it! Investing in your people pays back exponentially in guest satisfaction. Let's connect if you want to build a culture of continuous development at your property! I'd love to help craft an experience your guests can't stop discussing. https://lnkd.in/dXJPu4eB #letsconnect #barservices #zestbarservices

Unlock Success in 2024: Elevate Your Hospitality Game with Q1 Training! Embark on a journey of excellence in the hospitality industry! Our latest blog dives into the strategic importance of conducting training during the first quarter for hoteliers. Here's why it's not just a good idea, but a game-changer for your hotel's success: Fresh Start, Renewed Energy: Q1 sets the tone for the year. Training now injects renewed energy, aligning your team with goals and fostering a culture of continuous improvement. Enhancing Skills for Peak Seasons: Equip your team early to handle peak seasons effectively. From refining customer service to mastering new technologies, Q1 training ensures readiness when demand is at its peak. Keeping Pace with Trends: Stay ahead in a rapidly evolving industry. Q1 training allows your team to adapt to new customer expectations, technological advancements, and emerging market demands. Team Building and Cohesion: Foster team building and cohesion. Engaging in learning activities together creates camaraderie, aligning your team towards common goals. Would you be ready to elevate your hospitality game? Read the full blog here (https://lnkd.in/gifGTnHt) and set the stage for a year of unparalleled success! #HospitalityExcellence #Q1Training #HotelManagement #LeadershipDevelopment #TheFilipinoHospitality

We’ve all sat through dull work seminars that left us wishing we could be anywhere else. What’s the point of making your staff attend a training that they’ll want to forget as quickly as possible? Instead, you want the type of training that engages and inspires your staff to boost their know-how. At Unfiltered, our trainings are: ▪️Objective-specific ▪️Straight to the point – we hate wasting time ▪️Centered on cultivating company culture We use a 3-prong approach by training for knowledge, training for performance, and training for culture. Remember, a properly prepped staff is key to the success of your restaurant. Interested in finding out more about our staff training services? Schedule a free call with us to discuss: Gui Jaroschy Ben Potts Josue Gonzalez

Happy to complete the Course " Introduction to Hospitality Management "

Unlock Success in 2024: Elevate Your Hospitality Game with Q1 Training!

🌟 The Crucial Role of Training and Development 🌟 In the dynamic world of hospitality, excellence is not just a goal; it’s a commitment. Investing in training and development programs for our hospitality staff is not just a choice; it’s a necessity. Here’s why it’s paramount in our industry: 1️⃣ Elevated Guest Experience: Well-trained employees provide an unparalleled guest experience. They are equipped to anticipate needs, handle challenges with grace, and create memorable moments. 2️⃣ Skill Proficiency: In the ever-evolving hospitality landscape, staying updated is crucial. Training programs ensure our team members have the latest skills, from cutting-edge technologies to service etiquette. 3️⃣ Retention of Top Talent: Our staff is our greatest asset. Training programs demonstrate our commitment to their growth, fostering loyalty and reducing turnover in an industry known for high turnover rates. 4️⃣ Crisis Preparedness: In hospitality, unforeseen challenges can arise. Training programs prepare our team to handle emergencies, ensuring the safety and well-being of guests and staff alike. 5️⃣ Brand Consistency: Consistency is key in building a strong brand. Training ensures that every guest encounter aligns with our brand’s values and standards, building trust and loyalty. 6️⃣ Innovation Hub: Empowered employees are more likely to come up with innovative solutions to enhance guest experiences and operational efficiency, setting us apart in the competitive hospitality market. In the world of hospitality, the guest experience is everything. By investing in training and development, we invest in our team’s ability to deliver exceptional experiences. Let’s continue to foster a culture of learning and growth in our hospitality family, setting new standards of excellence! #HospitalityExcellence #TrainingAndDevelopment #GuestExperience #TeamEmpowerment

👋 Hey LinkedIn Network! Hospitality is an intricate dance of service, operations, and genuine connection. Sometimes, it's the subtle signs that indicate when your hospitality training needs a revamp. Here are some telltale signs: 🔍 Signs You Need Help With Hospitality Training 1️⃣ High Employee Turnover: A revolving door of staff can indicate a lack of adequate training or engagement. 2️⃣ Negative Guest Reviews: Regular complaints about service quality are a direct reflection of training gaps. 3️⃣ Inconsistent Service Levels: If one day is 5-star and the next is 3-star, it's time to take a closer look at training. 4️⃣ Operational Bottlenecks: Staff seem to be always scrambling, even during non-peak hours? This could be a sign. 5️⃣ Low Employee Morale: A lack of confidence often stems from not knowing how to handle situations, leading to low morale. 6️⃣ Lack of Up-to-date Practices: If your establishment is still following training protocols from a decade ago, it's time for an update. 7️⃣ Missed Opportunities: Noticing missed upselling or guest engagement opportunities? This might be a result of inadequate training. 🤝 Here's the Good News! If any of these signs resonate with you, it's not too late to make impactful changes. As a dedicated hospitality training specialist, I'm here to help guide, redesign, and amplify your training programs. 📩 Contact Me Let's take your hospitality service from good to exceptional. Drop me a message, and let's discuss how we can elevate your training and ultimately, the guest experience. Thanks for stopping by! If you know someone who could benefit from this, feel free to tag them or share. Together, we can make hospitality truly shine.✨ #HospitalityMastery #TrainingMatters #ServiceExcellence

🌟 Importance of Learning and Development in the Hospitality Industry 🌟 Did you know that investing in learning and development is crucial for success in the hospitality industry? Here’s why: 1. Enhanced Guest Experience: Continuous training ensures that staff deliver exceptional service, leading to satisfied guests and positive reviews. 2. Employee Retention: Providing learning opportunities fosters loyalty and reduces turnover, saving costs associated with recruitment and training new staff. 3. Stay Competitive: In a dynamic industry like hospitality, staying ahead means constantly updating skills to meet changing guest expectations and industry trends. Investing in learning and development isn’t just an expense; it's an investment in the long-term success of your business. 💼✨ #HospitalityIndustry #TrainingAndDevelopment #EmployeeEngagement