Unfiltered Hospitality’s Post

We focus on what matters to us, on what we value as important. So, what happens when we misvalue something in business and don’t realise how much this costs us? Sadly, I see this a lot in Hospitality. Lots of attention is given to the minutest service detail while at the same time overlooking the importance of kindness, generosity, and fun. I may ruffle a few feathers here, but in years of being in the industry and with my fair share of going out, I know that hospitality equals service (if not surpasses it in many situations) and needs the same attention. ·     A guest will forgive a delay in the kitchen when the response is filled with authentic hospitality. ·     A colleague will forget a stressful response from a manager when they show their vulnerability afterwards. ·     A wrong order will result in a decision to return to the venue when the mistake is handled with honesty and appreciation. ·     A chef will support their FOH colleague when they share the same hospitality ethos. ·     A smile often means more than the most accomplished dish. I could list dozens more examples of how your hospitality business benefits from the daily expression of hospitality, especially nowadays when we all want to feel safe, joyful and cared for more than ever before. 💚 #hospitality #joyful #safety #training ------------------------------------------------------------------------------- If you and your team want to enhance your hospitality skills, I invite you to contact me. I'm here to help you tap into the joy of hospitality. As part of LaSA Training, I run a workshop and a course that provide tools to cultivate hospitality daily, especially how to ignite it when this 'feel good factor' is slow to kick in. We celebrate the magic and wonder of hospitality for the benefit of everyone on the team and their customers/guests.

A well-trained staff is crucial in the hospitality industry for better guest experiences, efficient operations, and a positive brand image. Here are 5 tips on how to establish an excellent staff: ✨ Engage your team through interactive methods like role-playing. ✨ Set clear training goals to guide your staff effectively. ✨ Provide regular feedback for continuous improvement. ✨ Tailor training plans to individual roles and learning styles. ✨ Encourage ongoing professional development for a skilled team. A little training can go a long way in making each dining moment enjoyable and memorable for everyone. 👍 #ServiceExcellence #CulinaryExpertise #CustomerSatisfaction

There’s no doubt about it. Here’s one simple example of how. Feel the difference. Your server opens a bottle of wine at the table. 😐 Your server opens a bottle of wine at the table with a kind smile and eye contact, responding warmly to your comment about the wine and ensuring you feel welcome, cared for, and relaxed. 😍 Your server does it all when working under pressure to deliver top-notch service while simultaneously looking after many other guests like you. Hospitality means creating a feeling people will never forget, taking service to new heights, to the stratosphere! ------------------------------------------------------------------------------- If your team struggles to express hospitality daily, I invite you to contact me. I'm here to help your team practice joyful hospitality in every action. As part of LaSA Training, I run a workshop and a course that provide tools to cultivate hospitality daily, especially how to ignite it when this 'feel good factor' is slow to kick in. We celebrate the magic and wonder of hospitality for the benefit of everyone on the team and their customers/guests.

Many hospitality businesses do not value hospitality. That’s it. I said it. They believe they can expect the FOH team to be kind and caring just because they’re FOH. Hospitality doesn’t just happen. Hospitality is a conscious action. For your team to manifest it, you, the restaurant owner and the management team need to do a few things first: * Introduce the ethos of hospitality * Exemplify it * Discuss it, * Train it * Share it * Observe it * Nurture it * Celebrate it! And you do all of that every single day. As with daily mise en place, you give hospitality your full attention. When hospitality is present in your business, everybody knows it: your team and your guests. #hospitality #training #joy #manifest #consciousaction ------------------------------------------------------------------------------- If you and your team want to enhance your hospitality skills, I invite you to contact me. I'm here to help you tap into the joy of hospitality. As part of LaSA Training, I run a workshop and a course that provide tools to cultivate hospitality daily, especially how to ignite it when this 'feel good factor' is slow to kick in. We celebrate the magic and wonder of hospitality for the benefit of everyone on the team and their customers/guests.

Very important part from a very interesting book called “unreasonable hospitality” that can be applied to all fields. “Service is black and white; hospitality is color” Black and white means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them. Genuinely engaging with the person you’re serving, so you make an authentic connection- That’s hospitality.

Each day this week, JHM president Brent Jackson shared our Tips of the Week on his LinkedIn page. To view a full recap of our Tips of the Week for the week of January 8, 2024, please visit our website's newsroom at: www.jhmgt.com/newsroom This week's topics included: •How a hotel's team members can take inspiration from the quote; "Happiness is not something ready-made. It comes from your actions.” -Dalai Lama •How to boost guest satisfaction with timely room repairs. •How to be operationally efficient with problem-solving discussions. •How to deliver a flawless guest experience with thorough room inspections. •How to make a lasting impression with guest engagement during check-out. #hospitality #management #training

And here with a different kind of #leadershipbook, "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara. Guidara is a well known restaurateur; I spied this book being read by Carmy on an episode "The Bear" and it got me curious. This concept of hospitality has such a direct line to the value systems of those who work in Talent and Learning. And yet, we can be mired in the efficiency only of our work that we may not hold up the hospitality or the way it creates feeling, connection and engagement for our customers (the employee). But I've rarely known someone in this work who doesn't want to be of service. Bringing hospitality as a mindset and toolkit forward allows us to return to that focus on service and employee experience. I highly recommend this to #learninganddevelopment, #employeeengagement and #talentmanagement colleagues as a way to stretch and embrace how we bring a tone of "Unreasonable Hospitality" to our work so our employees feel the value we have for them and that they are truly the center of our work. Additionally, Guidara maps out how having a very specific goal, not too many, can truly keep you focused on a north star. And that having a challenging north star requires an endurance approach and the willingness to change 1% at a time. And below some snips from the book. ;) __________ Leadership: "We needed language. Language is how you give intention to your intuition and how you share your vision with others. Language is how you create culture." "You must be able to name for yourself why your work matters. And if you're a leader, you need to encourage everyone on your team to do the same." "Excellence is the culmination of thousands of details executed perfectly. It may not be possible to do everything perfectly, but it is possible to do many things perfectly." "Do less and do it well." _______ "Nothing in this world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent." - Calvin Coolidge #unreasonablehospitality #enlightenedhospitality https://lnkd.in/enUs_hue

Certainly! Here's a short post about Simon Sinek's quote on hospitality: Simon Sinek, renowned author and motivational speaker, offers a profound perspective on hospitality with his impactful quote: "Service isn't doing what is expected of us. Service is doing more than what is expected of us." In the realm of hospitality, these words echo a powerful truth. Going beyond mere expectations, true service involves a genuine commitment to exceed, to create memorable experiences, and to elevate the ordinary into the extraordinary. It's a reminder that the essence of hospitality lies not just in meeting standards but in surpassing them, leaving an indelible mark on those we serve.

What’s the difference between Service and hospitality? Whenever I am at an airport I tend to buy a book, normally I buy novels, this time I saw the cover of “Unreasonable Hospitality” by Will Guidara, and it caught my eye. So far from what I have read, it has been defining in each of its pages the reason why I chose hospitality. Will Guidara got an answer at an interview to the question on the top of this post which the answer was: Service is black and white; Hospitality is color. “Black and white” means your are doing your job with competence and efficiency. “Color” means you make people feel great about the job you are doing for them. “Getting the right plate to the right person at the right table is service. But genuinely engaging with the person you’re serving,so you can make an authentic connection - that’s hospitality” - Will Guidara And this moral was just the beginning of the book, with plenty of other stories to learn from his extensive experience in Hospitality.

Dining etiquette sessions are not just about learning which fork to use; they are about empowering individuals to navigate the complexities of modern social and professional life with confidence and Grace. By investing in these skills, individuals can make a lasting impression, build meaningful relationships and succeed in various aspects of life. #diningetiquette #imageconsultant #softskillstrainer #softskills #icbi