The Social Housing Safety Network Scotland’s Post

🎉 It's a new year, and time for your housing agency to think about new directions. 💪 What can we learn? How can we grow? 🚀 Here's three reasons why customer service training should be a priority this year: ☑ Enhanced experiences: Well-trained staff can provide prompt, knowledgeable assistance, leaving your residents feeling heard and valued. 🤝 ☑ Increased efficiency: Effective training streamlines processes, reducing response times and ensuring issues are resolved swiftly. ⏱️ ☑ Boosted morale: Confident employees who can handle any situation are happier at work. Training empowers people to excel. 🌟 👉 Explore this and other housing-specific training at https://lnkd.in/ekCerBCk #affordablehousing #training #goals #excellence

🎉 It's a new year, and time for your housing agency to think about new directions. 💪 What can we learn? How can we grow? 🚀 Here's three reasons why customer service training should be a priority this year: ☑ Enhanced experiences: Well-trained staff can provide prompt, knowledgeable assistance, leaving your residents feeling heard and valued. 🤝 ☑ Increased efficiency: Effective training streamlines processes, reducing response times and ensuring issues are resolved swiftly. ⏱️ ☑ Boosted morale: Confident employees who can handle any situation are happier at work. Training empowers people to excel. 🌟 👉 Explore this and other housing-specific training at https://lnkd.in/ekCerBCk #affordablehousing #training #goals #excellence

The long-awaited amendments to The Body Corporate and Community Management Act will come into effect this year, on Wednesday 1 May. Partner James Nickless has summarised a few of the notable changes below: • A new process for terminating strata schemes based on economic grounds, requiring approval of 75% of all owners, instead of a resolution without dissent; • Clarification of a body corporate’s rights to towing motor vehicles from common property; • Expansion of the definition of nuisance to include unreasonable exposure to smoke drift; • Ability to prohibit smoking on common property as well as courtyards, terraces and balconies; • Further clarity on the requirements for pet by-laws and removing restrictions on size or number of pets; • Changes to disputes within layered schemes.   If your team would like to learn more on what these changes might mean to the daily management of bodies corporate, please reach out to education@chambersrussell.com.au to book a training course with James Nickless.

🎉 It's a new year, and time for your housing agency to think about new directions. 💪 What can we learn? How can we grow? 🚀 Here's three reasons why customer service training should be a priority this year: ☑ Enhanced experiences: Well-trained staff can provide prompt, knowledgeable assistance, leaving your residents feeling heard and valued. 🤝 ☑ Increased efficiency: Effective training streamlines processes, reducing response times and ensuring issues are resolved swiftly. ⏱️ ☑ Boosted morale: Confident employees who can handle any situation are happier at work. Training empowers people to excel. 🌟 👉 Explore this and other housing-specific training at https://lnkd.in/ekCerBCk #affordablehousing #training #goals #excellence

🎉 It's a new year, and time for your housing agency to think about new directions. 💪 What can we learn? How can we grow? 🚀 Here's three reasons why customer service training should be a priority this year: ☑ Enhanced experiences: Well-trained staff can provide prompt, knowledgeable assistance, leaving your residents feeling heard and valued. 🤝 ☑ Increased efficiency: Effective training streamlines processes, reducing response times and ensuring issues are resolved swiftly. ⏱️ ☑ Boosted morale: Confident employees who can handle any situation are happier at work. Training empowers people to excel. 🌟 👉 Explore this and other housing-specific training at https://lnkd.in/ekCerBCk #affordablehousing #training #goals #excellence

💭 Blog: How we’re simplifying statutory and mandatory training guidance The ‘Workforce Strategy for Adult Social Care’ aimed to make the information around training and developing social care staff simpler and clearer. https://bit.ly/3XyAZia

We're pleased to share dates and details for upcoming condensation, damp and mould training courses from Housing H&S Compliance UK Ltd & HHSC Learning Bookings are now open and, as always, there are discounted rates for members of The Social Housing Safety Network Scotland. Read on for more details... 𝐂𝐨𝐧𝐝𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧, 𝐃𝐚𝐦𝐩 & 𝐌𝐨𝐮𝐥𝐝 𝐟𝐨𝐫 𝐍𝐨𝐧-𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐭𝐚𝐟𝐟 – 𝟐𝟓𝐭𝐡 𝐉𝐮𝐧𝐞 𝟐𝟎𝟐𝟒 Some non-technical staff dealing with damp and condensation issues at the front line, be they visiting tenants at properties or dealing with reports over the phone, don’t always appreciate, or readily understand, the underlying causes to enable them to effectively diagnose or eliminate contributing factors. They are simply not aware of the circumstance of tenants and/or what the impact could be of not addressing the problem appropriately. This half-day session challenges understanding and ensures delegates go away with the confidence and understanding needed to protect the relevant parties’ interests. It is ideally suited to housing officers, customer contact centre staff, estate and neighbourhood staff and everyone from a non-technical background who requires an understanding of this subject area. More details and booking link: https://lnkd.in/ewRj5Ye9 𝐂𝐨𝐧𝐝𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧, 𝐃𝐚𝐦𝐩 𝐚𝐧𝐝 𝐌𝐨𝐮𝐥𝐝: 𝐂𝐚𝐮𝐬𝐞𝐬 & 𝐂𝐮𝐫𝐞𝐬 (𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐎𝐟𝐟𝐢𝐜𝐞𝐫𝐬) – 𝟗𝐭𝐡 𝐉𝐮𝐥𝐲 𝟐𝟎𝟐𝟒 This full day course, aimed at technical officers, is a ‘must attend’ session that builds on existing understanding, dispels myths associated with the subject and considers sometimes inappropriate ‘general’ advice given to interested parties, including tenants and residents. Often utilising a ‘generic’ and outdated understanding of a number of factors and conditions responsible, the specific issues of individuals are not always identified/addressed. We know that recent ‘improvements to stock have compounded the condensation problem and clouded ‘non-culpable/culpable’ responsibility issues, so we take a look at what we should consider in today’s ever-changing world. More details and booking link: https://lnkd.in/ezebq39z #dampandmould #condensationdampandmould #dampandmouldtraining #socialhousing #healthandsafety #safetytraining

** Empowering Communities with ASB Training ** In every community, the quality of life is paramount. It’s the foundation upon which we build our homes, raise our families, and foster connections with our neighbours. However, Anti-Social Behaviour (ASB) can significantly disrupt this harmony, leading to a diminished quality of life. ASB, whether it’s noise disturbances, vandalism, or harassment, not only affects the individuals directly involved but also permeates the wider community. It creates an environment of fear and discomfort, eroding the sense of safety and belonging that is crucial to any thriving community. At Safety Solutions Training, we understand the profound impact ASB can have on communities. That’s why we are committed to equipping housing associations and local authorities across the UK with the knowledge and tools to tackle ASB effectively. Our comprehensive ASB training is designed to empower you to restore peace and enhance the quality of life in your communities. Why ASB Training? Anti-Social Behaviour affects us all. It disrupts communities and can make neighbourhoods feel unsafe. Our ASB training is designed to equip housing associations and local authorities with the tools they need to effectively manage and prevent such behaviours. What We Offer Our ASB training covers a wide range of topics, including: * Understanding Anti-Social Behaviour: Definitions, types, and impacts. * Legal Framework: An overview of the laws and regulations surrounding ASB. * Best Practices: Proven strategies for preventing and managing ASB. * Case Studies: Real-world examples of successful ASB management. Experienced Trainers At Safety Solutions Training Ltd, our training is led by a recently retired police officer, who brings a wealth of practical knowledge and insights to every training session. With years of hands-on experience in dealing with ASB, our trainer understands the complexities of these issues and the impact they have on communities. This unique perspective, combined with a deep understanding of the subject matter, ensures that our training is not only informative but also grounded in real-world experiences. Customised Training We understand that every community is unique. That’s why we offer customised training solutions to meet the specific needs of your organisation and community. Join Us Join Safety Solutions Training in our mission to create safer, communities. Contact us today to learn more about our ASB training and how it can benefit your organisation. #SafetySolutionsTraining #ASBTraining #CommunitySafety #QualityOfLife #AntiSocialBehaviour #EmpowerCommunities #UKHousingAssociations #LocalAuthoritiesUK #TransformingCommunities

If you're not sure what funding is available for your training needs, check out our new CITB Levy information pages on our website. We've put all our knowledge and experience into these pages to help you understand what you can get, how you can get it, and how we can help as an Approved Training Organisation (ATO). Talking to our clients, we find many construction companies are in fact eligible for more funding and grants than they realise, despite having paid their levy for years. So make sure you're getting what you're owed! If you have any further Qs or would prefer to chat to us over the phone, give us a call on 01202 681525. #CITB #CITBLevy #Construction #ConstructionTraining #HealthAndSafety #ConstructionIndustry

Empowering through Education: 🌟 Take a look at this amazing delegate feedback for our Safeguarding Course at Care Business Associate Training! 🏆 Ensuring excellence in care training, our courses consistently earn great reviews. Trust CBAT for expert education in health and social care. #safeguarding #trainingcourse #cbat