The Grocer’s Post

They have the Philopinos as customer service,professional liars. They have in their mass medias refund of membership anytime People even joined,canceled same day ,all of their online countries firms,and told by Philopeans staff dues would be refunded 3 to 5 ,then to 10then to 14 business days and say refunded,when the consumers banks were not refunded.They purposely pick on Asians going by surname to not refund,and refund others non Asian . Best deal is to break ,and take,that's how to get back revenge . It happens in the U.S. and consumers overall fedup with the Philopeans customer service they hire that work from home in Philopeans . They laugh and joke on the phone and keep your membership fees,they taunt consumers to complain to their banks,and blame the banks for consumers not able to see their refunds for membership fees,Total fraud While U.S. wheels and deals and steals Philopeans islands to party hardy 24/7 365 days a week .The common Philopeans receives a pee on job as customer service. At home. Our advice is go to your banks ,claim fraud,as well and it dispute and demand a check from the crooks Sam's Club,and Walmart ,Sam's club sister firm of Walmart . https://lnkd.in/enQWEW2c

Earn miles wherever you do your grocery shopping, and get a great bonus offer to test today. It’s so easy to see value, stack promos, chase deals across multiple grocers, whatever you do to save money and even get some points to save on your next shop. 🛒🛍️ Check out this article too from Milesopedia on how and where you can earn now! https://lnkd.in/g4hkqVFS

This is a sticky point for a lot of retailers. I understand things are difficult in troubled economic times but I choose not to pass on the bank charges directly in a surcharge to my customers. It’s hard enough getting them in the door and spending without putting up more obstacles for that process. And as far as I aware no business pops a surcharge on for turning the lights on each day, it’s just a cost of business which is built into your margins to cover operating expenses. So why do we single out this expense as a user pays? MediaWorks NZ WhizBang! Retail Training #retail

A lesson in how not to do customer service from Sainsbury's We all know supermarkets have been understaffing actual tills and making us scan our shopping for a while now [fun!! 🙃] Shopping which often comes to an eye-watering amount even though you've only bought 2 cans of beans and a packet of pasta these days. They want our data in exchange for 'special prices' that are actually way off the ACTUAL cost of the product they're making a huge profit on. Often at the self-checkout I've observed elderly people getting very confused and sometimes stressed. This afternoon I popped in and paid £17 for what was essentially 4 toilet rolls, some bananas, a bag of lettuce and a bar of chocolate [let me have the chocolate, the small joy in this otherwise stressful life] But on turning round to exit the self-service (which I'm forced to use because there's no one on tills because machines can do the jobs of humans, apparently) - I am trapped. Sainsbury's now has a GATE on the self-service. So unless you remember to print the receipt (to hell with the environment) and scan the receipt, you can't exit. You are in Sainsbury's jail 👮♀️🔒 I appreciate this is to stop shoplifting (funny how big corps and government never focus on tackling the reason shoplifting is on the rise and why people shoplift in the first place)... But it's some hell of audacity charging what they charge, scraping our data in exchange for prices that aren't as much as your monthly mortgage payment, then making us scan our shopping and THEN accusing us of shoplifting if we forget to print the receipt. I am sure there'll be people like, *just print the receipt, no big deal* But from a customer service perspective, it actually IS a big deal. I don't want to be treated like a criminal when I've gone to grab a bag of peas, FFS. *if we can consider all people who shoplift 'criminal' when in a country of rising costs and minimal support, some are committing the offence simply to keep their kids in nappies. And from a staff perspective too, because I can imagine some people get very annoyed and take it out on workers who are doing the jobs of 5 people and paid poorly for it. I just think... There are better ways to tackle shoplifting. For starters, CEOs of companies like this could stop pouring large pots of money into politicians who don't GAF and who've never been on the breadline. And there are better ways to treat customers. Either bring back tills and staff and scan our receipts... Or make us scan our stuff and let us go. You can't have it both ways, and you won't from me anymore because I'm not shopping in a store with a mini jail 👋 #bye

Chain stores all over the United States and Australia have experienced an increase in shoplifting, with theft significantly impacting the profitability of retailers across the globe. The blame is being pinned on the rising cost of living and soaring interest rates, in addition to the dwindling number of staff members in physical store locations. Self-checkouts, which rely heavily on the honesty of patrons, are being pinpointed as enablers of retail theft, and many of these machines are now on the way out. Self-checkout tills, which rose to popularity in the 1990s, quickly became the norm in many retail settings, much to the majority of customers' dismay. The overwhelming sentiment towards these machines was negative: they've taken human jobs, they're prone to errors, and they make shoppers work harder to complete a sale. Now, many retailers are having a change of heart over the self-checkout stations they once praised. Late last year, UK supermarket chain Boots announced that it would be replacing its self-service tills with human cashiers. A few days ago, Entrepreneur.com published an article about US discount retailer Five Below, stating that the company will soon be limiting self-checkout stations in its 20,000 stores to combat rising theft. Coles supermarkets in Australia have recently introduced 'smart gates' to prevent shoplifters from leaving stores with unscanned items in their bags, but the supermarket giant—along with its main competitor, Woolworths—have yet to admit that self-checkouts may not be the best in-store solution. To read more about the rising abandonment of self-serve checkouts, click the link below to visit Entrepreneur.com. https://lnkd.in/evWxsAqt Here at YOZO, we exist to help SMEs navigate the opportunities and challenges that lie ahead. To discover your borrowing limit and access our fast, simple, and transparent funding, visit yozo.com.au. #yozofinance #yozoknows #localbusiness #smallbusiness #selfcheckout #selfservice #supermarkets #customer #satisfaction #business

https://lnkd.in/eGGYwPgS The answer is simple.... employ more staff and end the use of automatic self service. The Supermarkets created this mess and in a drive for profits sacked the human interface of the shopping experience. The public is now expected to complete a couple of hours unpaid work at Supermarkets, acting as unpaid cashiers. The public is being shortchanged in every aspect of life from utility companies to car insurance. Totally exposed to having their pockets dipped by companies who act with impunity and often with the tacit approval of Government. Most of these Ministers will go on to collect vast sums as non executive directors on these companies ....for services rendered.

How do you fix your loyalty program and offer better member value? Lia Grimberg, MBA was interviewed by Shelby Hautala in an article for Retail Insider #retail #loyalty #howto

Dear Legits Stores Retailability (Pty) Ltd I hope this letter finds you well. I am writing to formally express my disappointment and frustration regarding a recent experience I had at your Legit store located in Galleria Mall, Durban. As a customer, I believe it is essential to bring this matter to your attention for a fair and prompt resolution. I received a gift of clothing items purchased from Legit Stores. Unfortunately, upon trying them on, I found that they did not suit me. The person who gifted me these items suggested I return them for a refund so that I could purchase something more to my liking. I visited your Galleria Mall store with all the necessary documentation, including the sales slip and the unworn items with tags intact, expecting a straightforward refund process. Regrettably, I was informed by Ms. Nosipho, and subsequently by the area manager she consulted, that a refund was not possible without the physical card used for the purchase. Despite offering to provide the card details from my friend, I was met with a firm refusal. This poses a significant challenge as the cardholder resides in a different province, making it impossible for me to comply with this requirement. It is disheartening to note that my predicament was not given due consideration, and I was forced to leave the items behind with the sales slip and my contact information, hoping for a resolution. This refusal to accommodate a reasonable request for a refund contradicts the principles of the Consumer Protection Act (CPA), which aims to protect consumers from unfair business practices. I strongly believe that a business should prioritize customer satisfaction and demonstrate flexibility when faced with unique situations. It is unacceptable that I am being compelled to purchase something from Legit or its partners when I have expressed that I do not wish to do so. I kindly request that you review this matter urgently and provide a resolution that upholds the values of customer-centric service. I seek a full refund for the items in question, as this is the only fair and reasonable outcome given the circumstances. Please understand that my intention is not to undermine your store's policies but to advocate for a more adaptable and considerate approach to customer service. I trust that you will address this issue promptly and look forward to your positive response. Thank you for your attention to this matter. #customerservice #hownottodobusiness #howtoloseacustomer #customerlast #bullying #legitstores #retailability #unacceptable

American 🇺🇸 Out Of Home acceptance is quite different from what is happening in Europe. Why? Population density, historical preference for home delivery, Carriers' proposal. State-of-the-art is in this sentence from Mark Solomon' article (Oct '23) : "Increasing stakeholder acceptance of out-of-home deliveries will likely take some behavioral modification. Merchants need to be conditioned to ship to alternate locations. They can be incentivized by carrier pricing that skirts residential delivery surcharges." FreightWaves https://lnkd.in/dbdbmUfx #outofhome #lockers #pickup #parcel #homedelivery #b2c #usa

Customer (user) feedback is always a crucial element of any payment proposition. 👏🏻 We will be sharing feedback from regular Bankzy Open Banking® users over the next few weeks via our linked in page. We are creating an ecosystem of users across the country that can benefit all wholesalers. Delighting your customers and significantly reducing the costs associated to card payment processing. First in our series of feedback from Bankzy users comes from a selection of customers of Unitas Wholesale member Lioncroft Wholesale Ltd. Enjoy! #payments #wholesale #lioncroftwholesale #bankzyopenbanking #savings #feedback #customers #paymentpros #rewards #openbanking