Ben Segal’s Post

🌟AI features to elevate hearme CXM platform!🌟 🔍 We're thrilled to unveil the latest evolution of hearme, introducing powerful AI features that are set to redefine your CX design journey. Design Strategy: Our AI analyzes business strategy, customer needs, and requirements, unveiling CX visions and customer journeys tailored to your brand. - Tailored Touchpoint Experiences: Craft personalized interactions at specific touchpoints, ensuring a seamless and unforgettable customer journey. - Survey Design: Craft surveys that resonate with your audience and CX design, capturing specific feedback that translates into actionable insights.. 🤖 Why it matters: These AI features empower you to shape, implement, and optimize your customer experience strategy with the support of a sophisticated and trusted AI expert. It's a game-changer for creating exceptional customer interactions.. 🌐 Stay Ahead in CX Differentiation: In a landscape where customer experience is a pivotal differentiator, our enhancements position you ahead of the curve, surpassing customer expectations and propelling business success. 🎥 Explore the future with out video: #CustomerExperience #AIinCX #Innovation #CXMPlatform #RevolutionaryUpdate

Unlock Precise Customer Experiences: The Key to Thriving in 2024 🚀 In the fast-paced world of business, staying ahead of the curve is more important than ever. Organizations that prioritize precise and trusted customer experiences are the ones set to thrive in 2024 and beyond. At ETHOS AI, we understand the significance of leveraging digital technologies and intelligent data insights to deliver personalized and seamless experiences that drive loyalty and growth. From navigating privacy changes to embracing AI breakthroughs, the landscape of customer experience is constantly evolving. That's why it's crucial to stay on top of the latest trends and insights that shape CX strategies. Our mission is to empower organizations like yours to navigate this ever-changing terrain with confidence and success. The key to unlocking this potential lies in building a strong data foundation. By harnessing the power of data, organizations can iterate and optimize their CX strategies, ensuring they remain competitive in the market. Contact us to delve into the strategies and technologies that will define CX excellence in 2024. Ready to stay ahead of the curve? Let's unlock the future of customer experience together. Visit our website www.ethosai.ai to learn more. #CustomerExperience #CX #DataInsights #AI #EthosAI #BusinessSuccess #FutureReady

How to Embrace a Digital-First Approach in CX:   The business world is rapidly shifting towards a digital-first approach to customer experience, a trend accelerated by recent global events. This shift brings challenges and opportunities, but the key to success is striking the right balance between digital automation and human-centric service. It’s not one or the other, but a hybrid model that will yield success.  Adopting a digital-first approach means more than just using the latest technology. It involves a holistic view of customer interactions, ensuring seamless experiences across ALL digital touchpoints. Amidst this digital focus, the human element remains crucial. Personalized interactions and empathy cannot be fully automated. We do need humans in this equation! Successful case studies in various industries offer insights into effective digital-first transformations. These examples highlight a common theme: The importance of continuously evolving with customer expectations, which are increasingly shaped by digital experiences! A digital-first CX is not just about technology; it's also about using digital tools to enhance human connections. As we embrace this approach, the goal remains clear - to provide efficient, personalized, and empathetic experiences in the digital era to each other. #GTS #AI #CX #DigitalFirst #CustomerExperience #HumanFirst

What if I told you there's a missing link in your AI strategy? Hint: it's your team. Want to know more? Keep reading. 🤔 Leaders uncertain about AI’s role can benefit from unified systems that simplify transitions and enhance customer experiences. 📕 Today’s customers expect predictive, seamless, and accessible interactions. ✨ Contact center leaders are adopting cloud-based platforms for a 360-degree customer view, reducing agent effort and eliminating disconnected processes. ❗Ready to transform your contact center with the power of AI? Discover how a unified CX platform can revolutionize your customer interactions and amplify your business outcomes. --- #PeteSteam #LeadershipExcellence #ContactCenter #CallCenter #CX #CustomerExperience #AIInnovation #CustomerSuccess #BusinessStrategy #CloudSolutions #FutureOfCX

A Journey Through Mindset and Gen AI: Transforming Your Customer Experience Strategies! In the ever-evolving landscape of technology and business, pursuing business excellence through superior CX is not just a choice but a necessity. I'm thrilled to invite you to the Sentosa Learning Festival, where I'll take you through : 1. Comprehensive Strategies: I'll discuss practical approaches to crafting and implementing CX strategies that consider every aspect of innovation, from human and talent considerations to the latest technological advancements. 2. Driving Customer Loyalty: Discover how to develop innovative methods to enhance customer loyalty and engagement, using emerging technologies like generative artificial intelligence (Gen AI). 3. Holistic AI Integration: Learn how to seamlessly integrate AI into your organization, ensuring that it aligns with your corporate vision and operational goals while driving continuous improvement. This session will provide you with actionable strategies and proven methodologies to navigate the dynamic intersection of technology and CX. Whether you're an executive, a CX practitioner, or an aspiring innovator, you'll gain practical tools and insights to elevate your CX strategies and drive business success. Don't miss this opportunity to learn, network, and transform your approach to customer experience! Register now for FREE via https://lnkd.in/gnikuW9V #Sentosa Chris Pok #Wherediscoveryneverends #CX #SentosaLearningFestival #CustomerExperience #Innovation #BusinessExcellence #Technology #GenAI Customer Experience Professionals Association (CXPA) Bain & Company #Singapore

Huge thanks to Zendesk for inviting us to Relate!  It's been amazing connecting with fellow innovators, customers, and companies all passionate about shaping the future of Customer Experience (CX). Innovation becomes a clear trend:  Retail leaders are increasingly prioritizing the entire customer journey. The rise of new technologies is fueling this shift, and we're thrilled to be at the forefront! LiveX AI is proud to be a CX innovation leader.  We leverage cutting-edge Generative AI to create transformative CX experiences. Intrigued?  Discover how our Multimodal Generative AI Agent can revolutionize your customer interactions.  Visit https://livex.ai/ to learn more! #genai #llm #multimodal #customerexperience #CX #GenerativeAI #CustomerJourney

How Generative AI Will Transform Your CX Program?? Ever pondered how GenAI is flipping the script on CX technologies? 🌟 📈 💡 Get ready to dive deep into the Gartner report and unlock the secrets! Discover how GenAI turbocharges customer understanding, sparks lightning-fast journey map ideation, and flips the script on CXM. Are you ready to ride the wave of the future? Don't miss out—grab your copy of the report now and join the CX revolution! 🚀 : https://lnkd.in/d_CYV9QB #gartnerinsights #customerexperience #cx #download

#CXVirtualSeries | We come to the end of an exciting webinar The CX Transformation Virtual Series. As we enter new frontiers of customer experience and move towards an era of experience empowerment, we have heard today how generative AI can be harnessed as a tool that can not only enable efficiency and enhanced creativity, but it can significantly empower both customers and employees. We thank all the Attendees, Speakers and Partners for being a part of this exciting webinar. Presenting partner: Uniphore Digital partner: Marksmen Daily Brought to you by: Team Marksmen Network #customerexperience #customerexperiencemanagement #delhi #ncr #delhiedition #customerservice #customerservicetraining #conclave #customerappreciation #consumerbehaviour #technology #userexperience #cx #cxtransformation

#CXVirtualSeries | We come to the end of an exciting webinar The CX Transformation Virtual Series. As we enter new frontiers of customer experience and move towards an era of experience empowerment, we have heard today how generative AI can be harnessed as a tool that can not only enable efficiency and enhanced creativity, but it can significantly empower both customers and employees. We thank all the Attendees, Speakers and Partners for being a part of this exciting webinar. Presenting partner: Uniphore Digital partner: Marksmen Daily Brought to you by: Team Marksmen Network #customerexperience #customerexperiencemanagement #delhi #ncr #delhiedition #customerservice #customerservicetraining #conclave #customerappreciation #consumerbehaviour #technology #userexperience #cx #cxtransformation

Dive into the profound insights of the Global State of CX 2024, exploring major CX trends defined by tech advancements, evolving customer demands, and enterprise digitalization. This comprehensive guide uncovers both the long-standing complexities and emerging opportunities in the customer experience realm. Discover why data and AI have become crucial for CX practitioners and how they're driving CX recognition as a key business driver. Ready to immerse yourself in the future developments of CX? Download the report now: https://bit.ly/4crODtm 🌐 #AI #TalkdeskAI #CX #ContactCenter #CXtrends #BusinessInnovation #AIInnovation