Tina Anderson’s Post

🎉Hospitality Careers | Hotel Sales | Hotel Sales Career conversation with Bruce Jordan!!! 🎉 It was a pleasure to speak once again with you and share my story as an expat in the pursue of the American dream. “As a former Sales Manager and personal branding specialist. I gave the inside scoop on Hotel Sales and things you need to look out for when you are pursuing a Hotel Sales Career. All this and more on this episode of Hospitality Careers” #sales #hoteljobs #hospitalityindustry Full video in the comments

🎉Hospitality Careers | Hotel Sales | Hotel Sales Career conversation with Bruce Jordan !!! 🎉 It was a pleasure to speak once again with you and share my story as an expat in the pursue of the American dream. “As a former Sales Manager and personal branding specialist. I gave the inside scoop on Hotel Sales and things you need to look out for when you are pursuing a Hotel Sales Career. All this and more on this episode of Hospitality Careers” #sales #hoteljobs #hospitalityindustry Full video in the comments

🎉Hospitality Careers | Hotel Sales | Hotel Sales Career conversation with Bruce Jordan !!! 🎉 It was a pleasure to speak once again with you and share my story as an expat in the pursue of the American dream. “As a former Sales Manager and personal branding specialist. I gave the inside scoop on Hotel Sales and things you need to look out for when you are pursuing a Hotel Sales Career. All this and more on this episode of Hospitality Careers” #sales #hoteljobs #hospitalityindustry Full video in the comments https://lnkd.in/eKi3b3kF

One of the nice things about being in the hotel industry is that it gives one the ability to reflect back on the many great (or not so great) people who have shaped and influenced not only our career and also, our personality. I would like to think that I learned something from each and every one I have ever worked with because everyone has something to offer IF we are looking to learn from them. The best general managers I ever worked with, takes responsibility for revenue production and is the true sales leader at the hotel, involved in every aspect of generating business (thank you Jeffrey De Zilva ) Much have been said or written of complementary skills and work of hotel sales teams, but little is said about the role of general managers in the sales process! We have all seen how easily a poor general manager can negatively influence even the best people on their staff. By contrast, there are many average team members that have been led to success by great general managers. The secret to their success is to merge sales with service, the ability to merge these functions into powerful programs.

What does a hotel sales department do? For the majority of hotels, the sales department is normally divided into different functions.... Leisure, MICE, Corporate, Govt, Outside Catering etc. The competition today is cut throat and frankly, the job is easier if you are in a newer property with better facilities and rooms. The job doesn't end with just selling though. So let's say even if you close a 1000 paxs wedding dinner for your hotel, your job on paper is done but not in reality. Everything from that point onwards and until the function is over, you will personally need to ensure that your client is happy with the services and then bid him/her farewell.... but only after the full payment is completed. In some hotels, the sales managers are also responsible for the shortfall......should the customer abscond for any reason whatsoever. So remember this policy......only accept functions with full payment before the event starts. Should you decide to give credit for any reason whatsoever, please ensure the GM and FC signs their name, in blood, on the proforma invoice. But in the end.....working in a hotel sales department a thrilling experience and you get to meet and closely interact with people you don't normally meet, such as celebrities, politicians and industrialists. Career progression is also superfast but this job is absolutely performance oriented.

Are you in hotel sales? Then you will get this video and have a nice giggle 😄. When I was on property sales, it was always great to collaborate and participate in brand sales missions. Whether it was Hilton or Marriott brand sales missions ….. They were always a lot of fun. Lots of great friendships came out from these activations. I can think of a couple of examples right Cholo Reyes or Jayme Mitchell or Subin Menon ? Lol What are some good memories from you have from conducting sales missions with other sales professionals? Happy Saturday 👊🏼 And remember…… Nothing Happens Until Somebody Sells Something- my favourite Hotel Equities Value. #hospitality #hotelindustry #hospitalityindustry #sales

The joke's on you! Often, Directors of Sales don't have good relationships with a DOS nearby, especially a different brand. Well, I represent Marriott, and I have not one but two amazing relationships with a DOS from Hyatt and one from Hilton!! Did I mention that we're all in the same comp set? Charleston is a growing market, and the honest truth is that we can't take it all, no matter how much we try. Here are three reasons why you should partner or have a great relationship with your neighbors. 🫱🏻🫲🏾 Collaborative Opportunities: Building a strong relationship with another DOS near your hotel opens the door to collaboration. By sharing insights, market trends, and strategies, you can collectively address challenges and capitalize on opportunities, benefiting both of your establishments. 📨 Referral Network: A positive relationship with a nearby DOS can lead to a mutually beneficial referral network. If one hotel is fully booked or doesn't meet a guest's specific needs, having a trusted connection nearby can result in referrals, enhancing guest satisfaction and fostering a sense of community within the local hospitality industry. 📈 Combined Marketing Efforts: Working closely with another DOS allows for the potential to pool resources for marketing efforts. Joint promotions, local events, or cross-promotions can amplify both hotels' visibility, attracting a broader audience and strengthening the overall hospitality presence in the area. So, what are you waiting for? Go say hello! #CharlestonGetaway #bookdirect

I have had many interesting conversations over the past few months with hotel Owners, GMs, and DOSMs, about their sales strategies, identifying some key challenges they face, including:  -Finding and retaining the best sales talent. -Training and upskilling talent from other departments (Front Desk or Coordinators). -Seeking opportunities and demand to fill need periods. -Finding the right amount of proactive selling tasks to drive sales bookings. -Building a base of repeat customers. -Cost-effective lead generation where you only pay for what books. -Driving down the cost of sale.  -Business on the books before a hotel opening. -Managing lead volume to focus on the most valuable opportunities. This has been insightful as it has reaffirmed what I have always thought: sales mastery is pivotal to a hotel's successful commercial strategy. The focus of any hotel should be to find and retain the best talent possible. Success begins and ends with the calibre of the sales team. Investing in, developing, and compensating the best talent is the cornerstone of sales performance and sustained revenue growth. After a long career in hotel sales, I am here to help.

Hoteliers, The "I am looking for someone with the brand experience" is equivalent to "We require 75 years of experience, a masters degree and a PhD for this role (Sales & Marketing Director)." A friend of mine was declined an Ops manager role because of "No brand experience". Dude, I have worked with over 10 brands; opening, operation, re-branding, eco, midscale, luxury, lifestyle you name it. You take any brand, sit down for a day and there you know it. Anyone can learn about any brand within a day so, can we please leave this nonsense in the past especially when you are struggling with talent?? I love it when hoteliers present their brand "Here, our glass of water is carried by nuns, blessed by organic air, and served by the finest people you find in the industry." We all know it is not true, right? It is a glass of water served like anywhere else. Every hotel is the same, you learn the brand and adapt. Stop the inbreeding and the narrow mindedness! #hospitality #hospitalityindustry #brand

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