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Bringing innovation to the forefront of guest engagement, PHNYXPRO/Stefan Rampersad proudly collaborated with Innovation Activators/Shiva Deokiesingh to infuse the airline ticketing and check-in experience into a seamless, personalized journey for 200 guests National Energy Corporation of Trinidad and Tobago Limited's Altitude event at the Hyatt Regency. By reimagining how guests interact with their event passes, we designed an airline-inspired experience that combined cutting-edge creativity with functionality. Each ticket was not just a pass but an integral part of a narrative, connecting attendees to the event theme in a truly immersive way including encoding their seat information. Leveraging the power of Adobe/Adobe Creative Cloud Applications, we meticulously crafted unique digital assets that integrated personalization into every ticket. From custom-designed tickets to an interactive check-in process, this project showcased how creativity and technology can elevate the event experience. At PHNYXPRO, we thrive on opportunities to collaborates and push the boundaries of design and innovation, delivering memorable moments for our partners and their audiences.

Occasionally my business overlaps with my friendships, and I love it when that happens.... Julie and I first met in 2002. We waited tables together at an Italian restaurant here in my hometown. Julie is one of the most kind, welcoming, genuine people you'll ever meet. If you know her, you can't help but love her - that's just who she is. I came from the chain restaurant world of Ruby Tuesday (are they even still around anymore?) to this fine dining restaurant and felt completely out of my element. I didn't know how to open a bottle of wine (heck I was 19 and probably drank Boone's Farm back then), or about the variety of seafoods and pastas we offered. Jules took me under her wing and graciously taught me everything she knew, up to and including how to tie a tie (part of our uniform). Little did she know, she also taught me how to create an awesome customer experience, how to run a team, and how to lead by example. Jules went on to marry a successful chef and restaurant owner, but years later when he decided to sell the business and go a different path, Jules was ready to try something different. HYI was looking for a PL Account Manager and I knew Julie's personality, work ethic, and customer service skills would make her a perfect fit. She had all the makings to be successful, she just needed to learn the insurance piece. She wasn't sure she could do it - but I promised her that on the right team, I knew she could. One of the things I love about Joe Lapi is that he keeps an open mind. He also trusts me. When I presented Julie as a candidate 3 years ago, he said "If you like her for this, I'll talk to her." She was offered the job that week (even edging out a candidate who HAD experience). Today my dear friend who spent her entire adult life in the restaurant world has made a total pivot into insurance, and has a successful new career path ahead of her. If you're a retail agency always wondering where your next awesome AM is going to come from, try keeping an open mind. Go for the person who has the right attitude and checks SOME of the boxes. Planning ahead instead of waiting until the hire is a 5 alarm fire will afford you the time to train folks like this. I promise you it will result in some of your very best hires. I think Joe and team would agree, Julie's been an asset to HYI - not just professionally, but in keeping with the awesome culture he's creating over there. Cheers to 3 years, Jules! 🥂

It's always a party at Door No. 3! Hat tip for celebrating 30 years in business. I'm grateful to be part of writing this current chapter. From a new business perspective, it's no small feat to grow an agency. For 30 years, no less. Striking the right balance of growth is a delicate dance. Providing excellent care for your existing clients while running ahead to cultivate new clients. Building a sticky culture where top talent wants to stay while creating demand to grow the bench. Marketing for others, while also marketing for yourself. Staying heads down in the work while staying up on constantly evolving trends. You get it. Holding all of these tensions is the daily work of growth. It's the daily inputs, those little disciplines that compound over time. Keep at it today!

If you’re looking for loss of medical insurance as a trainee pilot, Stein pilot insurance comes as a recommended supplier by many CAE Cadets! Loss of medical insurance will protect your training investment if you were to lose your class 1 medical during training. I’d encourage all Cadets to take it out. #pilottraining

Celebrating the 5 year anniversary of our incredible Premier Field Engineer and Brand Ambassador, Feli Michaca. Feli embodies the mission of Managed Solution by sharing his journey and love for helping people through the power of tech. Check out our recent interview with him to hear about his journey to tech and experience hear at Managed Solution: https://hubs.la/Q02z_TxD0

I am Founding Member #67 of 93% Professionals and I highly recommend it for corporate membership and individual professionals. Corporate membership is obviously most helpful for the charity, and well done Slaughter and May for being one of the 93% Professionals Founding Member Firms 👏 What do I enjoy most about 93% Professionals? ✔️ The warm and active online Slack community where state-educated professionals both within their own sector and across sectors can chat and exchange ideas ✔️ The weekly round-up emails - love a bit of know-how and they are fun ✔️ Numerous and well-organised opportunities to meet in person There are many other benefits - see post below - but these are my favourites. Being a member of 93% Professionals also - obviously - sends a strong signal that state-educated talent is welcome where you work. Easy to forget that this isn’t always obvious to those looking in to high-prestige employers. Being a member of 93% Professionals works well for professionals of all ages and I personally think it would be GREAT for state-educated solicitor apprentices.. #StateSchoolProud Sophie Pender Fin Wright Imogen Carr Ellie Wardrope

We are celebrating our 1st year 🎗 Here is what I wish I knew before starting Credit: at the beginning stage, your company will not have any credit. Therefore, it can be extremely hard to move freight, unless you already have a big driver base that trusts you. In many cases, you can offer the drivers payment before the delivery, and they will still refuse to book, because of lack of trust. Niche down: choose a small niche, and start doing research. Learn the common issues that shippers face in this specific niche. Come up with solutions to those issues. Focus on these solutions, when doing cold calls or sales in general. Overhead: As you start growing, you will get many calls and emails from companies offering services (tracking services, TMS, marketing, customer leads, business optimizations, credit improvements, etc.). Most of these services will have a binding contract, meaning you will not be able to cancel these services unless the contract ends (some can last up to 3 years). Think twice, before accepting any of these services, because most of your customers can switch to a competitor in any day. This can result in a situation of low cash flow and high overhead, potentially leading to bankruptcy.

It's been an incredible year at Energy CX. Here are some key takeaways: 1. Contributing to something larger than yourself is both powerful and motivating. 2. Innovation is not just a buzzword, it’s a daily habit. 3. Personalization is the most powerful tool. 4. Simplicity is often the best strategy. 5. There is no support group that covers your brother being your boss. Looking forward to the year ahead.

Our employee stories series continues to feature more La Clinica employees and explore who we are, what we love, what drives us, and how we work. Up this week: Zulma Larios