Total Expert’s Post

Great discussion around increasing customer lifetime value or as we like to say at TE “Win Customers For Life” The benefits to having high quality engagement with customers at every stage of the #customerjourney are extraordinary. For starters- loyal customers create a natural flywheel for growth.

We strive to be our customers' most valued business partner. We recognize that deploying a unified #ERP system like #Q360 is a big undertaking and like most big initiatives you need to learn to crawl, walk and then run. Learning to use software is no different than learning anything new in life. The first goal is to learn the basics, get your job done and have the business run smoothly. Then once you're proficient at the basics you can expand your knowledge and build on this foundation. This continuous process allows you to utilize more functionality, taking advantage of more features to gain better efficiencies and eventually learn to harness the information to plan your business and drive profitability. Our customer engagement and adoption programs are designed to help us help our clients to reap the benefits of their investment and build better businesses.

Ready to revolutionize your marketing game?  It's time to shift focus from shiny tech to the game-changer: patient experience! Elevate their satisfaction, and watch your bottom line reach new heights. 💰 Explore the transformative insights in the latest Beauty and The Biz podcast episode, 'Customer Service Wins.' 🎧 Discover the keys to unlocking customer loyalty, referrals, and positive reviews. 🔑 Your journey to marketing success starts here! bit.ly/48V3Y3E– see you there!

Ready to revolutionize your marketing game?  It's time to shift focus from shiny tech to the game-changer: patient experience! Elevate their satisfaction, and watch your bottom line reach new heights. 💰 Explore the transformative insights in the latest Beauty and The Biz podcast episode, 'Customer Service Wins.' 🎧 Discover the keys to unlocking customer loyalty, referrals, and positive reviews. 🔑 Your journey to marketing success starts here! bit.ly/48V3Y3E– see you there!

Imagine this: A customer says they’re into SUVs, but when they return to your site, all they see are sedans. Huge miss, right? Now, flip the script: They land on your site and boom—there’s the SUV they want, in the color they love. That’s how you show them you’re paying attention. 🌟 In our latest podcast episode, we dive deep into the art of connecting with customers on a personal level and maximizing your outbound efforts. 🎧💬 Key Takeaways: 🔍 Listen up: Track customer behavior and feedback so you can craft outreach that actually resonates. ⚙️ Engage smarter: Fine-tune when, where, and how you reach out based on real-time insights. 🔗 Integrate everything: Sync your contact center and marketing data for experiences that feel personal, not generic. Give it a listen—your customers will thank you. 👉 Tune in now: https://lnkd.in/eMJihc_c

The Net Promoter System Podcast has a new name: Customer Confidential. In this podcast series, Rob Markey talks to loyalty leaders about the techniques they use to keep customers coming back, and why customer loyalty is so critical to long-term success.

Want to hear my thoughts and unconditional love for all things GXG and service design? Check out our latest podcast episode! Thanks to the team for having me on the show!

New year, new podcast ep. 'Unlock the Potential: Mastering the Power of Facebook and Instagram Ads' https://hubs.ly/Q02dZ6bZ0 #facebookads #facebookadvertising #instaads #instagramadvertising #marketing #marketingconsulting #marketingpodcast #businesspodcast

Many overlook it - are you missing this essential dual customer strategy? 🤔 In my latest podcast episode with Leslie Carruthers, Bernie Borges shares insights on redefining customer relationships within your business. Find out how Bernie managed to enhance business outcomes using a dual-customer approach. This episode goes beyond just customer relations; it dives into integrating technology to streamline sales and marketing efforts for greater efficiency and impact. 📈 Tune in now for more insights on making internal alignments for external success: 🔗Apple Podcast https://lnkd.in/giWewepP 🔗Spotify https://lnkd.in/dJdxZ324 Enjoy! 🌟 #MarketingHeroesUnfiltered #B2BMarketing #TechInMarketing

Is ‘good’ customer service good enough to keep your customers coming back? 🤔 🎙️ "Almost a quarter of customers, 23%, said that if they had a ‘satisfied’ experience, they are either not likely or would never come back," shares CX expert • Shep Hyken, based on findings from his 2024 annual report, Achieving Customer Amazement. Then, the question is: How can businesses retain these customers? Shep believes the answer lies in creating 'Moments of Magic'—interactions that wow your customers. But it's easier said than done. 🤷 So, in the first episode of our Experience Matters podcast, we asked Shep to tell us exactly how companies can achieve this (Spoiler alert: he did tell us how, shh 🤫). Join Shep Hyken and Niraj Ranjan Rout—CEO and Co-founder of Hiver—as they discuss actionable ways to transform customer support into a revenue engine. 📈 🎥 Check out the discussion here: https://lnkd.in/dbsJkMNN #ExperienceMattersByHiver | #CustomerServiceExcellence | #CustomerService | #ShepHyken | #CXInsights | #ServiceRevolution | #RevenueGrowth | #CustomerExperienceTips