Closing this week with a few thoughts on transparency. When Natalia Pypeć Bardhan, Manmeet Malhi and I started EOS Intelligence way back in 2010, one of the absolutes was ensuring transparency in everything that we did - with how we recruited, what we offered as our services, how we communicated internally and externally, how we engaged with clients and partners, how remuneration and incentives are arrived at, etc.
15-odd years hence, transparency remains salient in how we operate, having made almost no comprises on this aspect.
And that's also been one of the reasons that we have almost zero attrition on both client and team fronts. We know quite well what our strengths and weaknesses are, and how we work.
As we've grown to engage with larger companies and agencies globally, one of the things that has bothered me most is how often decisions are arrived at without being transparent to their stakeholders and partners, especially those companies that work in the interest of the general population. How contracts are awarded, as an example, to familiar entities rather than stopping to think twice if there're others that might have a different way of working or approach to achieving desired results, or just to have a talk with them to explore.
We are very aware of the 'gentlemen's club' concept, but one would imagine it to be a thing of old age establishments and government entities, but how it's also kind of entered the modern world is worrying, although not surprising. I see this so clearly at the many conferences I've had the privilege of attending lately, unfortunately.
Hence, transparency. That's the value, keyword, hashtag, quality - whatever you want to call it - a small dose that goes a long way to keep things kosher.
#transparency #randomthoughts #closingtheweek
