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Our latest episode of "Coffee with Resonate CX" features Michelle Webster of Latrobe Community Health Service (LCHS) as she delves into an engaging discussion their CX strategy with Resonate CX. 🌟 Whether you're embarking on your CX journey or looking to enhance your current strategies, this episode is packed with clear insights and real-world examples. #VoiceofCustomer #CustomerExperience #CXM #FeedbackManagement #EmpowerYourTeam #ResonateCX #CXInnovation #CoffeeWithResonate

PINCH ME! I am having so much fun learning new skills, doing something different, and growing a new business channel. What have I learned working with TCL: 1. Connecting with the customer through live demonstrations and active participation. (And it is a blast 💥) 2. Communicating great value and quality is essential in a short time period. 3. Finding the right partner that you trust and share the same customers and values.

📢 Countdown... Lunch & Learn at Noon ET! 🍽️ Dynamic session with industry expert Jeff Hogan! 👇Details. Zoom 👉https://lnkd.in/gkicFQ34 Topics: 🔐 Securing Data: Strategies for safeguarding data from resistant health plans. 💼 Broker Transparency: How employers can enforce compensation disclosure. 📊 BUCA Carriers: Successes and failures in meeting unique employer needs under CAA. Don't miss out on this must-attend discussion for actionable insights in healthcare and benefits management!

Every day, we work tirelessly to address the health-related social needs of individuals on behalf of our health plan partners, addressing gaps, improving outcomes, and making a difference. Take a moment to hear the story of Lisa, a member we recently helped after her situation prevented her from getting the care she desperately needed. It reveals why and how our approach of bringing local knowledge and local resources together works — on the ground, where it matters most. https://lnkd.in/gq6T4xWH

Episcopal Health Services, Inc. CEO Meet and Greets are moving. As we continue to build on the legacy of Gerard Walsh…..team members are engaged and our new CEO Donald T. Morrish, MD, MMM is doing a phenomenal job, listening and answering pertinent questions around the strategic vision and his critical success factors. #EHS #forwardmotion #leadershipchange #listeningtour #onwardandupward

Welcome back to #UnpackedwithPapa, where we unpack the belief that social health is health 🌟 In this episode, we’re joined by architect and design researcher Erin K. Peavey, AIA, to learn just how big of a role the built environment plays in our social health and well-being. Erin speaks to The Foundation for Social Connection ’s new SOCIAL Framework report, which explores how the built environment can be both a driver of and a barrier to social connection, as well as guidelines and strategies for how we—as individuals, as communities, as healthcare institutions—can take action and influence our built environment to foster more connection, rather than discourage it. 🌟 Watch the full episode: https://bit.ly/4boagdO 📄 Dive deeper into the report: https://bit.ly/3QOoblf 🖥️ Sign up for the Foundation for Social Connection’s “Advancing Social Connection through the Built Environment” webinar on May 21st: https://bit.ly/4bFnvXi #BuiltEnvironment #SocialConnection

Leading a Needs Assessment with UNV: A Public Health Thrill Ride! For public health enthusiasts, there's nothing quite like diving deep into the heart of a community's health needs. That's exactly what I experienced leading a needs assessment proposal during my time with the United Nations Volunteers (UNV) program. Going beyond the surface, we meticulously collected data – surveys, interviews, focus groups – to understand the intricate challenges and aspirations of the community. But this wasn't just about identifying problems. We were determined to co-create solutions with the community itself. Collaboration was key. Fostering meaningful dialogue, building trust, and empowering local stakeholders became our guiding principles. We weren't just there to assess; we were there to empower. Of course, late nights fueled by caffeine 😅 were par for the course as we navigated complex data, strategized, and refined our proposal. But every hurdle was met with resilience, knowing the impact could be life-changing. Now, as the proposal nears completion, anticipation thrums through me. The possibility of tangible improvements in communities worldwide is both humbling and invigorating. So, to my fellow public health warriors, let's keep pushing boundaries! Together, through collaboration, community engagement, and collective action, we can pave the way for a healthier, more equitable future 😊 . Here's to the power of #UNV in shaping a better world! #PublicHealth #CommunityEngagement #GlobalImpact #PositiveChange #StayTuned

Attention: Pittsburgh Steelers, CVS Health, CVS Pharmacy - PA folks get ready for one of the best conferences on the planet to take place in your city! If you and your organization have not registered you are going to want to be at this one; do so immediately- availability remains. Unlike other conferences, I have attended as a Global Patient Advocate-( abroad and stateside) this event brings innovative yet practical, thoughtful and compassionate leader servers in the healthcare community together sharing how we do the work we do (nationwide and internationally) with those we are blessed to partner with daily. At this event, every person will be inspired to be the difference we all want to see in the world with real-world practices and strategies on “how to”accomplish the goal of building lasting partnerships. Also, I am looking forward to presenting with Risa Tolbert, RT(T) in the Collaborate and Partner with ALL of ME, Please! session. Healthcare equity and authentic, community engagement practices will be shared throughout the keynote, panel discussions, beehive presentations and workshops. Most importantly, you can sign up for on-site visitations-to see where the service and work is being implemented locally while at the conference! Of all the conferences, I attend or participate in annually, it is my #1 in all metrics: quality of content shared; diversity (DEI) in participation in all aspects; real-world recommendations that can be successfully implemented across organizations/hospitals/clinics and EVERYONE is (seen and heard) when sharing input and insights. See you all there!

"how healthcare organizations and people with lived experience can realize the full potential of authentic CE to build trust, advance health equity, create cost-savings and efficiencies, and create healthy and thriving communities. From compensating people with lived experience to creating trauma-informed spaces, learn how you can build stronger connections, get genuine feedback, and advance equity in your community." https://lnkd.in/eh7rniWJ

Join us for an honest discussion on burnout and stress, we’ve all been there now let’s talk about what matters…. #healthmatters