Trupanion’s Post

We love referrals! Another Roemer YETI on its way out the door. As part of our customer referral program, once you refer a new customer to us, we'll send you a thank you! 😊 More on the program here: https://lnkd.in/gvDc65Gr #newcustomerreferral #thanksforyourbusiness #customerreferral #roemerindustries

A huge shoutout to Rosemary for taking the time to leave such a positive review! We appreciate your kind words and are thrilled to have you as a satisfied customer. Let's keep up the good work together! Check out our website at www.flynnspc.ie #flynns #businessallstars #Grateful #Thankful #CustomerFeedback

Hey, Everyone – Sally here! 👋🏻 Ensuring your team has what they need to succeed is important. It's also vital that your team receives the necessary support to provide exceptional service to the customer. So, how do you develop a strong and successful customer team? Here is what I’ve found in my career. Excellent customer service and outreach teams have these 9 essential elements ➡️ https://bit.ly/3OLP6xf

𝙒𝙃𝘼𝙏 𝙃𝘼𝙎 𝘾𝙃𝘼𝙉𝙂𝙀𝘿 𝙄𝙉 𝙎𝘼𝙇𝙀𝙎? Check out the clip below from my time with Stephen Goldberg recently, as we talked about how the world of sales has changed...from when the sales rep was in charge, to now, the CUSTOMER being in charge. And if you don't understand this simple concept, you'll consistently struggle as a salesperson. Hint...features and benefits don't sell. https://lnkd.in/ehRSuMB8 Enjoy! #allanlanger #the7secrets #sales #selling

📢 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗧𝗲𝘀𝘁𝗶𝗺𝗼𝗻𝗶𝗮𝗹 📢 Our customers depend on us to provide reliable, high-quality products and exceptional customer service. Don't take our word for it! Here's what Robert MacKenzie from Highland Surfacing had to say about his McCauley experience. 👇 #Testimonial #CustomerFeedback

𝐀 𝐅𝐨𝐥𝐥𝐨𝐰-𝐔𝐩 𝐨𝐧 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐏𝐞𝐩𝐩𝐞𝐫𝐟𝐫𝐲’𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 – 𝐀 𝐋𝐞𝐬𝐬𝐨𝐧 𝐢𝐧 𝐏𝐨𝐨𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 In my previous post, I highlighted the #frustrating #experience I had with #Pepperfry’s customer support and their operational inefficiencies. The day after my post, I received a call from their team, promising that the issue would be resolved within the next 24 hours. Unfortunately, despite their assurances, the situation remains unchanged. No one from #Pepperfry has taken the necessary steps to address the problem or even follow up on their commitment. It’s disappointing to see such a lack of #accountability and #customercare from a brand that promotes itself as a leader in the #furniture market. This experience has shown me that it’s not just about making promises; it’s about following through with action. A company's #reputation is built not on words but on how it treats its customers when things go wrong. #Pepperfry, it’s time to step up, take responsibility, and deliver the service you promise. Customers deserve better than empty reassurances and broken commitments. #badexperience #patheticcustomersupport Pepperfry

We do customer service for all 5 of Matsmart - Motatos' webshops, all 9 of North Trampoline's webshops, and all 4 of Vetnordic's webshops. Doing so is something that we take great pride in at MakesYouLocal – but why is it that webshops actually outsource their customer service? 🤔 📈 They don't have to worry about hiring, firing, training, or other staff related matters 💸 They don't have to worry about backlogs even when experiencing growth or in peak seasons 👨💻 They don't have to worry about staying up to date on the newest customer service technologies, or spend money on them You can read the cases about the work we did for Matsmart - Motatos, North Trampoline, and VetNordic below 👇 🔗 https://lnkd.in/drN5fY4K

Customer service done right is something you don't often see in the c@nn@bis industry. But BREZ is nailing it! After I placed my first order I got a very heartfelt message from Aaron Nosbisch describing why he started BREZ, what effects to expect and when, and of course thanking me. Then, after I placed a second order, I expected a general 'we've received your order' message. But I was pleasantly surprised to get this authentic email from Aaron. The result? As a customer I feel seen, and like my order genuinely matters. Great job crushing your customer comms team BREZ! #customerretention #customerloyalty

The #1 Way to Build Strong Customer Relationships! Two weeks ago, my team and I had the pleasure of visiting some of our U.S. customers. While we regularly meet online to discuss new features, there's nothing quite like seeing Droptop in action and observing technicians interact with customers. I was thrilled by the amount of positive feedback we received from both office staff and technicians. Hearing their praise was fantastic, but that wasn't the reason for our visits. The primary purpose of our trip was to learn how we could further improve Droptop. We aimed to understand firsthand the challenges faced by each team member within the organizations using Droptop. We sought to hear multiple perspectives and gather ideas on making Droptop better from those who use it every day. Upon leaving, we took with us a list of great ideas that we're now actively working on implementing to benefit all our customers. The #1 way to build strong customer relationships is to truly listen to your customers and enact changes based on their feedback. 👏 A huge thank you to the customers who allowed us to visit and took the time to provide valuable feedback! 💬 Comment or reach out directly if you have feedback on Droptop!