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1mo

Did you miss us? 😉 We’re back with season 2 of the Change Enablers podcast with a 🔥 lineup of episodes featuring experts across Customer Experience, L&D, Operations, IT, and more. To kick things off, Tango's CEO Ken Babcock sat down with Ben Gardner, VP of Customer Experience and AI Strategy at Salesloft, to cover: 1️⃣ Ben's experience and playbooks for company-wide Salesforce and Zendesk migrations 2️⃣ the many ways to gain a deeper understanding of your end users day-to-day processes ahead of a software rollout 3️⃣ the importance of ongoing monitoring, feedback mechanisms, and open communication to address issues promptly 4️⃣ the common pitfalls of underestimating change management (and how to avoid them) Catch the full episode: https://lnkd.in/e3dwyQur

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We are not making the same assumptions that we made before. And so from the very beginning, try to figure out what you think should be done, what good looks like it was. Let's meet as leaders and say here's the processes. We think we're important here, all the fields and data points that we also think are important. And then take that to a group of stakeholders and say, what are your thoughts? Are we missing anything? Would you change anything? Is this really important to your day-to-day that like we're getting that feedback from the team? Self and we're not just going from a VP to VP level. We're like going down to directors, managers, our QA team. We've got team leads, just everyone going. Let's get that feedback as we move along.

I work for tango ❤️ at Tango streamer live in broadcast ❣️

1mo

Great advice!

VP of Customer Experience & AI Strategy | Advisor

1mo

Thanks for having me on here Ken Babcock it was great to catch up and see you’ve got a better office space now 😉

Matthew Bigelow

Matthew Bigelow

1mo

Great work! 😇

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Tango

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