Showing the ROI of employee experience isn't straightforward. 📊 But it isn't impossible either. Start by asking "why are we doing this"? 🤔 That becomes your KPI. And then look at multiple sets of data to track this KPI. 📈 Here's an interesting real-life example from Leslie B. Rogers 🍑 interview with Kiran Menon. P.S: To watch the full podcast where Leslie shares examples, ideas and how-tos about EX, head over to the podcast https://buff.ly/3YMHJcv or the video interview https://buff.ly/3P2jlAw
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🚨🎧New podcast episode AND new data! 🤩 ClearlyRated's Director of Analytics and Research, Darreon Day, joins us this week to share insight from a decade's worth of data in our brand new Response Rate Analysis Report. Listen in, and find out why this report is such a BIG deal!🎙️#CustomerExperience #SurveySays
Response Rate Trends: Inside A Decade of Client Survey Data - ClearlyRated Survey Says Podcast
surveysayspodcast.buzzsprout.com
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🚨🎧New podcast episode AND new data! 🤩 ClearlyRated's Director of Analytics and Research, Darreon Day, joins us this week to share insight from a decade's worth of data in our brand new Response Rate Analysis Report. Listen in, and find out why this report is such a BIG deal!🎙️#CustomerExperience #SurveySays
Response Rate Trends: Inside A Decade of Client Survey Data - ClearlyRated Survey Says Podcast
surveysayspodcast.buzzsprout.com
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🚨🎧New podcast episode AND new data! 🤩 ClearlyRated's Director of Analytics and Research, Darreon Day, joins us this week to share insight from a decade's worth of data in our brand new Response Rate Analysis Report. Listen in, and find out why this report is such a BIG deal!🎙️#CustomerExperience #SurveySays
Response Rate Trends: Inside A Decade of Client Survey Data - ClearlyRated Survey Says Podcast
surveysayspodcast.buzzsprout.com
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On the podcast last week, we had a familiar face -- and for very good reason. T. Maxine Woods McMillan always comes with insights and courage we need in the moment. And the moment we're talking about now is a big one: the evolution of expectations in the workplace. One of our many takeaways from this conversation was Maxine's perspective for employers to consider: Are we missing an opportunity? If we can be a hero in the story of the changing world of work and better support our teams, will we take it? https://lnkd.in/e3n9jgNi
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The incredibly talented Andrea Libey and I often find ourselves musing on all things Client Experience. We decided to record one of our chats and share with the world... introducing the first in a limited series podcast around CX where we explore the topic of the Client Business Review 👨🏫 We pose the question, is the business review dead? Have a listen to hear our take on it, some of the successes we have seen, and a few war stories. https://lnkd.in/ec9kg4QE
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Creating growth opportunities for Scotland. Account Manager (Global Companies) at Scottish Enterprise
Why not have a listen to Co-operative Development Scotland's Reset and Rebuild podcast series 🎧 It gives an introduction to inclusive business ownership models, such as employee ownership and co-operatives, and explores their role in helping to rebuild the economy 💙 Listen here 👉 https://ow.ly/Nh9Z50Rp6bP #ResetAndRebuild
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I certify and mentor operations professionals with project management expertise to become Directors of Operations.
Have you been considering joining an organization as an employee rather than an independent contractor? 🤔 On this week’s episode of The Ops Authority podcast, I want to talk about the trend of people who are working as independent contractors inside of companies, who have the opportunity to move into an employee role. This shift is probably a byproduct of what we are seeing in the market and the economy, and the fact that being in business is more challenging as a whole! Listen in now at https://lnkd.in/gkYPVT3G
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Why not have a listen to Co-operative Development Scotland's Reset and Rebuild podcast series 🎧 It gives an introduction to inclusive business ownership models, such as employee ownership and co-operatives, and explores their role in helping to rebuild the economy 💙 Listen here 👉 https://ow.ly/Nh9Z50Rp6bP #ResetAndRebuild
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“It's about understanding where the person is coming from. It's about understanding what they're doing today and hearing them, listening to them. And only then can you really say, ‘Let's talk about how we can utilize this to meet your needs.’ You need to bridge that gap so that people feel good about moving away from what they know to something that's unknown.” You should always appreciate the power of empathy and active listening. Tune in to the latest episode of the Talent Transformation Podcast and hear how Lori Woodcock, SVP of Talent Technology at McCann Worldgroup, has successfully driven change in her organization: https://bit.ly/43Ifo9P
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Program manager@ Elsevier | Aligning people, processes, strategy to drive operational efficiencies
Just ask your customers! I love this. One key takeaway from this podcast that really struck me is about attribution in your sales cycle, essentially answering the question: How did you acquire the customer? I've seen struggles over and over again in comprehending the data we capture within our systems. But the solution can be as straightforward as just asking your customers! It's truly remarkable how, at times, complex questions can find their answers in the simplest of approaches.
