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Our FREE CX Playbook is here: https://lnkd.in/gqh6DuRy 10 timeless CX truths we’ve collected over the decade we’ve been in business. We’ve designed it to be a pragmatic resource to help CX leaders on their journey to further the craft of customer relationships. Download your FREE copy today! #CX #insights #customerexperience #strategy #whitepaper

The world of customer experience is fast evolving: CX operations must deal with digitalization, multi-channel experience and big data. That's why we created a Success Program to help you identify these challenges and optimize your customers' experience. Join us for our LinkedIn Live event: Mastering the top 7 CX challenges of 2024 featuring Marc Verrall, CX Success Expert, Foundever, and Martin Wilkinson-Brown, CMO, Foundever, as they dive into the top seven CX challenges for 2024 and provide actionable insights for driving success. During this session, you'll discover: • The 7 most critical customer experience challenges that will shape 2024 • Practical strategies to enhance your CX operations • How the Foundever Success Program is helping brands like yours navigate these challenges and elevate customer satisfaction Are you ready? Gain expert knowledge and practical tips you can implement right away to boost your customer support and CX delivery. Mark your calendar for Friday, September 27th at 9:30 a.m. ET. Register: https://lnkd.in/gfQAPuQk #Innovation #CX #CustomerExperience #ContactCenter #CustomerSupport #CXTrends2024 #BPO

"Is my CX platform ready for the future of customer service?" 👆 The question on every leader's mind 👆 Join us on February 27 at noon PST for an eye-opening discussion on unlocking the full potential of your customer service platform. Two of our CX experts will reveal the *top 3* elements that form the backbone of today's most innovative support teams and provide insights to help you realize your CX vision for 2024 and beyond. Register now → https://bit.ly/3HpP4GZ  #CX #customerservice #innovation #futureofcustomerservice

A great resource to keep you moving on your CX journey.

Organisations have been appreciative of the importance and relevance of customer experience (CX) as part of their overall business impact. More and more organisations are making CX the fulcrum of their business strategy. To do this, they are revamping their entire operating model and value propositions in line with the changing nature of customer expectations. With significant investments now being positioned around CX-led transformations, the conventional metrics for assessing return on investment (RoI) no longer fully capture a company’s performance. This is where return on experience (RoX) comes in. RoX is a strategic metric that goes beyond traditional financial measures to evaluate the broader impact of positive experiences on not just customers, but also employees within an organisation. Companies are now connecting critical measures such as sales conversion, new product sales, repeat purchases, service penetration with CX measures like customer satisfaction and customer effort. Read more in our report ‘Unlocking growth: Leveraging CX in today’s hyperconnected world’: pwc.in/leveragingcx #TogetherWeFuture #CustomerExperience #TogetherWeTransform Prateek Sinha | Sameer Kanegaonkar | Saurabh TAYAL

The future of CX IS HERE

Ever wonder what sets top-performing organizations apart when delivering exceptional customer experiences? 🤔 Here are 10 aspects of #CustomerExperience that business leaders we contacted believe they are doing well in: ✅ Delivering attentive service and customized advice ✅ Optimizing internal processes for better service delivery ✅ Actively seeking customer feedback ✅ Providing direct access to a live representative ✅ Investing in proactive customer engagement strategies Share with a friend looking to level up their #CX strategy 🙌 What is one thing your organization does well for customers? P.S. Now that you know what areas CX teams are thriving in, uncover the 3 biggest obstacles that commonly hinder their success: https://lnkd.in/gXHRGZva

What percentage of all the information you gather do you actually use? According to research, 68% of information in an organisation is NEVER used! What would you do if you could spend less but know more about your customers? Come to the next Quantum Customer Centricity Executive Briefing and learn more ways to save money, grow revenues and meet other challenges most businesses are facing today. Places are limited so sign up now! https://buff.ly/43wLMvS #QC2 #CX #CEX #customercentricity #customerfirst

100% of CX Cast listeners are interested in CX measurement * Every year, Forrester conducts a global survey of voice-of-the-customer (VoC) and customer experience (CX) measurement practices. Leaders of CX measurement programs are reporting improvements in 2024 compared to 2023. Forrester VP, Principal Analyst Dr. Maxie Schmidt 🇨🇭🇩🇪🇺🇸 joins myself and Angelina Gennis explains why there are persistent gaps in what CX measurement programs can do compared to current maturity. We discuss: - What’s the state of CX measurement in 2024? - Where are the gaps in CX measurement programs? - What are programs measuring? - How well are firms acting on what they’re measuring? - Are firms linking CX metrics to business metrics? Thank you producer Eleanor Theriault * NOTE: Not actual facts, I'm just making it up, but I'm probably right...

Everyone is watching everyone else, from employers and employees to customers. We are all traceable and trackable. While technology has undoubtedly enhanced our lives, it has also intensified the scrutiny on CX. Every interaction, good or bad, can be instantly shared and amplified, putting immense pressure on businesses to deliver exceptional service at all times. Customer feedback is no longer confined to private channels; it's often broadcast publicly. Every customer journey is under the microscope, and brands are accountable to the court of public opinion. Delivering exceptional CX is no longer just a goal; it's a necessity for survival. #CX #EX #customerexperience #employeeexperience #customerfeedback