WellSense Health Plan’s Post

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Monica faced a daunting challenge when her daughter Lucy's hospital closed its specialized department for pediatric bone disease. Forced to seek care at an out-of-network hospital, Monica encountered the unfamiliar process of prior authorization. A WellSense Care Manager, Avery, whose calm and empathetic support guided Monica through the process, assuring Monica could focus on Lucy, rather than paperwork. Read more about their story and the impact of compassionate care. https://direc.to/fhqZ

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