30 Years of Making It Happen: A Conversation with Emily Chau, Production Supervisor at Arc’teryx

This article is drawn from a conversation with Emily and her manager, Keith Harasymiw , reflecting on her incredible journey and the evolution of ARC’One (manufacturing facility) and Arc’teryx over the years.  

When Emily Chau walked into Arc’teryx for her first day 30 years ago, things were a little different. For one, it wasn’t even called Arc’teryx yet — it was Rock Solid, a small operation in North Vancouver with about 30 people. “It had such a friendly, family vibe. I already knew a few people working there, so it felt comfortable right away,” Emily remembers. She had no idea then that she’d still be walking through those doors three decades later… or that she’d have a hand in shaping so much of what the company is today. 

Emily’s early days were filled with curiosity and learning. Back then, Arc’teryx was all about harnesses and backpacks. She spent hours figuring out what the products were used for and how to make them better. “I didn’t even know what a climbing harness was for at first,” she says with a laugh. “But when I learned how critical it was for someone’s safety, it really hit me how much care goes into making something like that.” 

Years later, Emily stepped into the role of Soft Goods Supervisor; a move that scared her at first. “I’d never even touched a sewing machine before,” she admits. “I was used to hard goods, like packs and harnesses. But I took it as a challenge. I started small, learning to sew little pieces. Now, I can sew an entire jacket from start to finish.” That leap of faith became a defining moment for her, pushing her to grow in ways she hadn’t expected. 

One of the things that still excites Emily is seeing Arc’teryx gear out in the world. “It’s a great feeling. You don’t realize how far-reaching this company is until you’re traveling somewhere, and you see someone wearing a jacket you helped make,” she says. “I’ve seen our stuff on people’s backs, on social media, and all over the internet. It never gets old.” 

Over the years, Emily has worked on just about everything—from harnesses to Beta jackets to special projects. She’s watched the company grow from a small building to a bustling facility with over 400 people. “Every year brings something new,” she says. “That’s what keeps it exciting. I’ve learned so much just by being here and trying new things.” 

But for all the changes, some things have stayed the same. “We still use a lot of the machines from when I started because they just work so well for me and my team,” Emily explains. “And a lot of the people who started back then are still here too. It’s like we’ve grown up together.” 

When asked what keeps her coming back after 30 years, Emily doesn’t hesitate. “It’s knowing I’m still learning, and that people trust me to share what I’ve learned. It feels good to be part of something that’s always evolving.” 

As for the future, Emily hopes to see Arc’teryx gear in even more corners of the world. “When I retire, I want to travel and spot our jackets everywhere. I want to know that what we’ve built here keeps growing and getting better. And I hope the team keeps pushing for the best, because that’s what makes this place special.” 

Emily Chau’s story is one of grit, growth, and a whole lot of heart. From sewing her first stitches to leading her team through new challenges, she’s left her mark in ways that can’t be measured. And while she might not say it herself, it’s clear that ARC’One and Arc’teryx wouldn’t be the same without her.