Workforce management in the age of technology

Welcome to the May edition of Job&Talent Pulse, your insider guide to essential work. 

As we approach the halfway mark of 2024, the work sector is undergoing significant changes, driven by one key factor: technology. This month’s newsletter dives deep into how technology is revolutionizing workforce management at a rapid pace.

But that's not all we have for you! In this edition, you’ll get an inside look at the latest developments in Job&Talent Business, a digest of cutting-edge research from the World Employment Confederation, and an exclusive story on our collaboration with Diab in Sweden.

Enjoy the read, share your feedback, and don’t forget to subscribe!

A tech revolution in staffing 

In a survey conducted by Job&Talent among companies in Spain, the consensus among business leaders is unanimous: technology isn't just important - it's indispensable, especially in the realm of workforce management.

The 3 key findings of the survey:  

1. In shaping the trajectory of industries, technology stands as an undeniable force. A resounding 90% of business leaders affirm its current significance in their day-to-day workforce management, underlining its pivotal role in driving operational efficiency and growth. However, certain areas lag behind, underlining the untapped potential of tech solutions in achieving end-to-end connectivity.

1. Amidst the technological surge, companies are faced with distinct obstacles, impacting their bottom line. Key challenges include managing demand peaks, fulfillment rates, and finding the right workers. Here, technology emerges as a potent ally; Refining talent-to-role matching and offering actionable insights into demand trends, tech stays one step ahead in workforce management.

1. Looking ahead, the main challenge leaders foresee is to continue driving efficiencies in day-to-day operations. Exploring the current adoption-rate and impact of tech solutions provides a glimpse into the future potential of workforce management.  

Read on to find more insights about how technology is revolutionizing staffing, and how companies can stay ahead of the curve by tapping into innovation. 

Introducing: Next-generation workforce management

We’re thrilled to provide deeper insights into Job&Talent Business, a powerful tech platform designed to make your workforce more reliable and improve its quality - already available in Spain and the US: 

• Real-time data increases visibility Workers confirm shifts 24 hours in advance, giving you visibility and reliability of upcoming shifts. You also get data about past shifts, providing valuable insights and trends to make more accurate rostering decisions. With Job&Talent Business, live and accurate attendance  data helps you increase attendance reliability from day one. 
• Geo-location clocking gives control Know who is on site and ready to work as the shift starts. Workers are prompted to clock in and out using geo-location in every shift. Accurate geo-location clocking data gives you more control, helping you respond quickly to any last minute absenteeism.
• Ratings and feedback improve quality

Like with other leading tech marketplaces, ratings and real-time feedback empower workers, which leads to continuous improvement. Ratings are a reliable way to get to know and retain your best performers.

Curious to learn more? Watch this video!

In the spotlight: The work we want

The World Employment Confederation has released the second part of its “The Work We Want” study, shedding light on the strategies companies use to navigate the current workforce challenges, characterized by talent shortages and fluctuating customer demand.

The most prevalent strategy, reported by 52% of respondents, is focusing on and aiding talent from underutilized segments of the workforce, such as those who are long-term unemployed, individuals with disabilities, people with criminal backgrounds, or from ethnic minority groups. Additional strategies include simplifying the job application process, providing specialized support for refugees and asylum seekers, leveraging new recruitment platforms to reach untapped talent, and lowering formal education requirements for job applicants. 

To attract and retain underutilized worker groups and international workers, businesses will need to offer more flexible working conditions and a variety of work formats. The research indicates that 88% of surveyed business leaders believe that increasing the employment of agency workers will be crucial for enhancing workforce flexibility over the next two years.

Job&Talent updates 

• This month, Job&Talent was proudly represented at Times Square in New York, powered by Nasdaq. Only two  years since launching, the US has grown to the largest and fastest growing market for Job&Talent in terms of revenue, with above-industry margins. With the recent product launch of Job&Talent Business, we can’t wait to see what the future has in store.
• At Job&Talent, we’re dedicated to excellence. We maintain an ongoing dialogue with companies and workers, making sure their feedback shapes our products and services. Today, we’re excited to share our latest NPS (Net Promoter Score, ranging from -100 to +100) results for the first quarter of 2024. With our clients, we achieved a score of 59, well above the staffing industry average of 36, and our worker NPS stands at 66, significantly surpassing the industry average of 20. We’re thrilled to see our efforts resonating with both businesses and workers, and we remain committed to delivering exceptional experiences for all.

Success story

With 70 years of global leadership in high-tech core materials, Diab AB is a force in industries like wind power, marine, and aviation. We chatted with Malin Jonsson, HR Manager at Diab, about the pivotal role of workforce management. Job&Talent proudly supplies Diab with 40 skilled workers, vital to their seamless operations and continued success. Join us as Malin shares insights into their strategic approach to success.

Read the full story here.

Connect with us!

Thanks for being part of our newsletter! Stay tuned for more exciting updates. Got feedback or ideas? Reach out at press@jobandtalent.com!