Ticket Volume - IT Podcast

Podcasters: We have an exciting announcement for you! 🎉 We are thrilled to announce that our guest, Melissa Dunham, is returning for our next episode to share her insights on building a Service Management Office and the progress she has made with this project! And that's not all: Kyle Carlson and Minta Wahlers are also joining us! Don´t miss out and make sure to mark your calendars! Got questions for our guests? Drop them in the comments! 💬👇 #it #podcast #episode #itpodcast #servicemanagement #itsm #office #technology #innovation

Rigid processes are hurting Service Management. Just as Shane Carlson highlights in one of our episodes, the era of strict adherence to processes is behind us, as modern technology empowers teams to remain agile and adapt in real time. The game has truly changed: With today´s technology and the observability that we have, we can understand in near real-time what’s happening and make adjustments, allowing us to make quick, informed decisions. So, what’s the key factor in modern Service Management? It’s all about flexibility and agility. 💫 Interested in hearing more about it? Check the link in the comments, hit that play button, and listen to the full episode! ⏯️ #podcast #itpodcast #it #itsm #servicemanagement #processes #technology

Have you heard the news? 🚨 Microsoft has announced the end of life support for Microsoft Office 2016-2019! But don´t panic just yet: this change is scheduled for October 14, 2025 — so you still have time to plan for the future. So, how can you prepare for this transition? We’re here to help! In this article, we’ll explain what the end of life support for Microsoft Office 2016-2019 means, when it will occur, and what steps you should take to prepare. We’ll also share tips to make this transition smoother. Dive in! 👇 #article #it #technology #microsoft #microsoftoffice #support #eol

Podcasters, we have exciting news for you! 🎉 Get ready for a live episode — because we certainly are. We’re thrilled to announce that Matt Beran will be recording a live episode of Ticket Volume at the Service Management World conference and expo organized by HDI Mark your calendars, and join us on November 21, at 2:50 pm. You can find the registration link in the comments. See you in Orlando, Florida! 🔜 #itsm #servicemanagement #servicemanagementworld #it #technology #podcast #itpodcast #conference

📍 Spotted! Our favorite guest, Matt Beran, traveled an incredible 5,800 miles to visit our office in Argentina. 🌎✈️ Join us for a virtual tour and explore InvGate’s offices in Buenos Aires! We’d love to hear from you: What’s your favorite aspect of your office or workspace? Share your pictures with us or drop your thoughts in the comments! 🗨️👇 #office #workspace #InvGate #argentina #buenosaires

It’s not about the tools you use… It’s about aligning your organization’s capabilities with your customers’ needs. ✅ So, how can you think about and improve these capabilities? As Kenneth Gonzalez highlights in our latest episode, improving organizational capabilities starts with understanding what customers truly need — rather than simply following best practices (and yes, this is where rigid traditional ITSM models can be left behind!). In our latest episode, we explore how to challenge the ITSM status quo and emphasize customer-centricity, offering a fresh perspective on how organizations can evolve to meet the ever-changing demands of the market. Spoiler alert: It always begins with thinking differently. Join us through the link in the comments! 👇 #episode #itsm #servicemanagement #podcast #itpodcast #customers #tools #organizations #capabilities

When the real Halloween horror story begins at 9 AM! 🎃👻 #halloween #memes #meme #itmeme #it #tgif

Time to check your results! ⏲️ The correct answer is: Assessing the company's needs. 🎉 This is the first step in implementing ESM, as it helps identify the gaps and requirements that the implementation should address. Plus, it provides a solid foundation to build upon during the implementation process. Did you get it right? If you are interested in upskilling, our ESM course at #Udemy will provide you with practical, easy-to-follow steps that can be immediately applied to your organization. There is a free eBook too! Find the link in the comments to enroll and stay tuned for our next tests of ESM knowledge! 🤓 #esm #course #esmcourse #udemy #freecourse #servicemanagement #itsm #digitaltransformation #workflows #business #businessgrowth #it #LearningAndDevelopment #survey #test

To all AI enthusiasts: Curious about how to measure success when AI disrupts your traditional metrics? Organizations have long relied on metrics like productivity, efficiency, and user satisfaction to assess new technologies and guide decision-making. But with the emergence of disruptive technologies like artificial intelligence, these age-old metrics can quickly become inadequate. 🚨 So, which metrics should we focus on today? How can we effectively measure success in this new landscape? Discover the answers in this article by Ariel Gesto, CEO and Founder of InvGate👇 #metrics #ai #technology #it #organizations #innovation #strategy #article

There is a new episode coming soon… 🚨 And here is a spoiler alert: Let´s give a huge welcome to Kenneth Gonzalez, who will join our podcast! Get ready for an insightful discussion on Service Capabilities and Continual Service Improvement that you won’t want to miss. Got questions? Drop them in the comments and be sure to mark your calendar for next Thursday! 🗓️ #podcast #episode #itpodcast #it #service #improvement