T-Mobile will soon offer enhanced customer service in its Experience stores

T-Mobile is looking to improve the customer service it provides to its clients at the company's so-called Experience stores. These are company-owned locations staffed by "customer-obsessed" Mobile Experts with the ability to handle any issue that a customer might bring up. T-Mobile employees posting on Reddit say that in a few weeks, T-Mobile will announce a new format for the Experience stores that will allow customers to get bill credits, cancel lines, and more while at an Experience store.

(T-Mobile) Galaxy S24 Ultra: up to $300 off with a trade-in

Your ultimate Galaxy experience is now available at deeply reduced prices. The Galaxy S24 Ultra with T-Mobile now arrives for up to $300 off. The deal requires eligible device trade-ins and a ONE, Magenta, or Go5G plans.

$300 off (23%) Trade-in

$999 ⁹⁹

$1299 ⁹⁹

This offer is not available in your area.

Save up to $500 on the Z Fold 6 with T-Mobile and trade-in

Trade in an eligible device in good condition and activate a Go5G, ONE, or Magenta plan to get your new Z Fold 6 for up to $500 off. This T-Mobile offer is available from the Samsung Store.

$500 off (26%) Trade-in

$1399 ⁹⁹

$1899 ⁹⁹

This offer is not available in your area.

Galaxy S24+: up to $300 off with T-Mobile at Samsung

If you get the Galaxy S24+ with a T-Mobile plan from the official store, you can get up to $300 off over 24 monthly bill credits. The offer requires you to trade in an eligible device, switch to, have, or activate a ONE, Magenta, or Go5G plan.

$300 off (30%) Trade-in

$699 ⁹⁹

$999 ⁹⁹

This offer is not available in your area.

According to one T-Mobile rep (via CordCuttersNews) who was briefed at a recent meeting, anything that the T-Mobile CARE team can do over the phone (800-937-8997) will soon be handled in person at a T-Mobile Experience store. The employees manning an Experience store will be able to fix an issue with a phone and handle all problems with a customer's plan that normally requires a call or text to customer service. The goal would be to provide the service necessary to keep customers from leaving T-Mobile for another carrier.

For those T-Mobile subscribers who don't have the patience to handle phone calls with the CARE team, can't wait on hold, or hate having to engage in a chat (via text) with a T-Mobile rep, a visit to the nearest Experience store might be the easiest way to get a problem solved whether it be with a T-Mobile device, T-Mobile service, a bill or invoice, or a perk that customers are supposed to receive.

T-Mobile does not need a shot in the arm after adding an industry-leading 3.1 million net new postpaid phone customers during 2023, a number forecast to reach as high as 5.5 million this year. But giving such capabilities to its Experience stores will put it ahead of its rivals which offer online-only or phone-only customer service.

Besides its company-owned Experience stores, T-Mobile also has: