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Broadband

September 2024

  • Huge spools of bright copper rods and cabling

    BT pockets £105m in first ever recycling deal for surplus copper cables

    Telecoms firm has so far extracted 3,300 tonnes of potential 200,000 tonnes of cables amid £15bn rollout of full-fibre broadband

July 2024

  • A Virgin Media O2 van outside a house

    Your problems, with Anna Tims
    Cheap Virgin Media O2 Volt broadband deal came at a high price

  • Laptop computer with high-speed connection.

    Ofcom to ban inflation-linked mid-contract price rises on phones, pay-TV and broadband

June 2024

  • Young woman using mobile phone to send text message

    Plusnet mobile customers told to switch within weeks or lose number

  • EE advertising its superfast broadband service.

    Your problems, with Anna Tims
    Yet more EE excuses over payout when our internet went down

  • Being able to push the panic button can be life saving.

    Your problems, with Anna Tims
    BT left my blind father without a panic button

  • A telegraph pole outside a house

    Your problems, with Anna Tims
    Internet provider Brsk has blocked our home’s view

April 2024

  • A telecoms engineer repairing lines at the top of a telegraph pole

    Still offline? Are you missing out on compensation for failed broadband in the UK?

    Customers who suffer loss of service should get compensation without having to ask. But many, unaware of their rights and facing opaque rules, do not
  • A telegraph pole in Bournville.

    Fury in model village as broadband firm installs ‘eyesore’ telegraph poles

    Trust in charge of Bournville, designed by the Cadbury family, considers legal action over new infrastructure
  • Woman sits at her kitchen table at home checking over the household bills

    Household bills rise sharply despite easing energy costs

    Rates for phone, broadband and water will increase from Monday and other increases are in the pipeline

March 2024

  • Council tax discounts<br>File photo dated 27/03/19 of a council tax bill. People suffering with severe mental impairments face missing out on financial help with council tax because of their postcode, according to the Alzheimer's Society. PRESS ASSOCIATION Photo. Issue date: Wednesday April 10, 2019. The Welsh Government has become the first to standardise information it gives about council tax discounts and rebates for people who are Severely Mentally Impaired and to offer a single application form across Wales. See PA story MONEY Alzheimers. Photo credit should read: Joe Giddens/PA Wire

    Council tax, broadband, and dental charges: how to weather the April price rises

    There’s been some good news about inflation falling, but be warned: there are still big price hikes around the corner

  • The Guardian documentary
    The Digital Divide: could you live without the internet?

    This film is voiced by three individuals experiencing digital exclusion, revealing how varied and complex the repercussions can be. Through enacted scenes from their lives, it makes visible the expanding digital divide – an issue too often unseen or ignored

    • The Guardian documentary
      The Digital Divide: could you live without the internet?

    • Consumer champions
      BT cut off my landline out of the blue and ignored my protests

    • Failure to connect: how Openreach left a home without a vital lifeline

February 2024

  • Virgin Media advertising its various services.

    Consumer champions
    How can I lift the burden of a weighty Virgin Media package for my friend?

  • shop signs for Virgin media and O2 in central London

    Virgin Media O2 clients hit with 8.8% price rises or crippling exit fees

  • A BT junction box with a poster on it saying 'Fibre broadband is here'

    Your problems, with Anna Tims
    BT always has a new line … in broadband excuses

  • Man in hi-viz jacket at work on a junction box

    Analogue switch-off: BT customers left for weeks without a landline

January 2024

  • Virgin Media van parked on Amalgamated Drive, West Cross Centre, Brentford, Middlesex.

    Virgin Media is most complained about UK broadband provider

    Ofcom figures show Virgin attracted about 32 complaints per 100,000 customers compared with 18 for Now Broadband
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