Council tax, broadband, and dental charges: how to weather the April price rises
There’s been some good news about inflation falling, but be warned: there are still big price hikes around the corner
The Guardian documentary
The Digital Divide: could you live without the internet?
This film is voiced by three individuals experiencing digital exclusion, revealing how varied and complex the repercussions can be. Through enacted scenes from their lives, it makes visible the expanding digital divide – an issue too often unseen or ignored
The Guardian documentary
The Digital Divide: could you live without the internet?
Could you live without the internet? Doctors’ appointments, job applications, personal banking, key services and more are today mostly managed online. While the UK government details its plans for a digital future to transform public services, one in seven Britons are forced to live without the internet. This film is voiced by three individuals experiencing digital exclusion, revealing how varied and complex the repercussions can be.
August 2023
TechScape newsletter
TechScape: ‘Without the telcos, there is no Netflix’ – the battle between streamers and broadband
An explosion of data use has led to massive infrastructure costs. Is the era of cheap all-you-can-watch content about to end?
June 2023
Millions in UK are being left behind as world moves online, say peers
Committee says ministers do not have credible strategy to tackle digital exclusion
January 2023
UK telecoms firms urged to let customers leave before record price rise
Which? calls on firms to let customers break contracts penalty-free ahead of expected 14% rise in April
June 2022
The Guardian view on digital exclusion: online must not be the only option
Your problems, with Anna Tims
Openreach is failing to connect me
December 2021
When we lose the power to report a power cut
Letter: Perhaps Kwasi Kwarteng can explain how people will make calls in the future when telephone connections will rely on broadband, writes Geoff Thomas
February 2021
BT warns rural areas will suffer broadband delays unless government steps up
Philip Jansen fears residents risk ‘second-class’ status in full-fibre rollout until financial barriers are lifted
December 2020
Millions in UK struggling to pay internet and phone bills, says Ofcom
Regulator says some users have cut food spend to pay telecoms bills during Covid crisis
December 2019
Consumer champions
There’s a disconnect with BT over repairing my crucial landline
I suffer from heart problems so I am a top priority but still can’t get an engineer to visit
November 2019
Openreach overreach? Labour's free broadband plan faces hurdles
Nils Pratley
Nationalisation of BT’s broadband arm sounds easy in theory but in practice price and pensions are big obstacles
May 2019
‘My flat was built in 2017 so why can't I get BT or Sky broadband?’
Jennifer Offord’s new-build does not allow her to sign up to internet and TV from major providers
November 2018
EE and Virgin Media fined £13.3m for overcharging customers
Almost 500,000 broadband and phone customers affected by excessive exit fees, says Ofcom
September 2018
Loyal customers being 'ripped off' by £877 a year, study finds
Citizens Advice files super-complaint in bid to end ‘systematic scam’ by banks, insurers and mobile phone companies
August 2018
George Soros-backed firm unveils superfast broadband rollout in UK
Up to 50 towns and cities to enjoy gigabit-speed fibre-optic service in Hyperoptic’s £250m investment
June 2018
Consumer champions
How can BT just give away our broadband connection?
We moved to a house in the Scottish Highlands that had internet ... then it didn’t. Now, there is no room at the exchange
April 2018
No April fool: it’s national price hike day in the UK
From phone and TV bills to prescriptions and long-haul flights, the cost of a raft of goods and services goes up on Sunday
February 2018
Your problems, with Anna Tims
‘I am disabled and housebound – but BT has cut my lifeline’
I was thrilled to get broadband, but I have been without the service for nearly nine weeks
About 1,353 results for Internet, phones & broadband
The Guardian documentaryThe Digital Divide: could you live without the internet?Could you live without the internet? Doctors’ appointments, job applications, personal banking, key services and more are today mostly managed online. While the UK government details its plans for a digital future to transform public services, one in seven Britons are forced to live without the internet. This film is voiced by three individuals experiencing digital exclusion, revealing how varied and complex the repercussions can be.
