Are stories about Abbey's customer service causing concern among Bradford & Bingley savers, asks Jill Insley

Watchdog calls for compensation as a consumer body supports our campaign. By Lisa Bachelor

Amazingly, Isa transfers are still made by cheque - and, predictably, the cheques are getting lost, writes Lisa Bachelor

The Observer calls for an end to the inexcusable delays - and compensation for savers who have lost out in 'another bank charges scandal'. By Lisa Bachelor

Why are we waiting? Isa providers meet to work out how they can speed up the transfer of savers' money following thousands of complaints

Have you been waiting months for an Isa transfer to go through? We have - and we've had enough, says Huma Qureshi

Five months after Cash exposed delays at its probate centre, the bank says it's back on track, writes Huma Qureshi

Our readers' complaints about Abbey have grown and grown over the past few months, but the bank refuses to explain what's causing the problem. Cash agony aunt Margaret Dibben investigates

Margaret Dibben's mailbag is bulging with complaints about customer service levels at the bank

The firm gives an interesting excuse to people trying to get a phone line, writes Lisa Bachelor.

The opening up of the phone network can cause problems when you move, warns Lisa Bachelor.

The bank admits 'service has not been good enough' and acts to tackle its backlog, writes Huma Qureshi.

Irritation is mounting about the bank's probate service.

Complaints about service are still coming in - and there could be more trouble ahead. By Lisa Bachelor.

A City statement is promising £10m for 'additional customer service costs', reports Lisa Bachelor.

Following a deluge of complaints about TalkTalk and a number about Sky, Pipex and NTL, your latest correspondence has largely been about Tiscali and Orange.

A deluge of complaints about the company's 'free' broadband deal kicks off our crusade against poor customer service.