Cognigy

🌍 Deliver Inclusive Experiences with Cognigy’s Webchat V3 🌍 In today’s digital landscape, accessibility isn’t just an option—it’s essential. That’s why we’ve taken Webchat V3 through a rigorous independent audit to ensure it works for everyone—from tech enthusiasts to the elderly and individuals with disabilities. 💡 What’s new? We adhere to Web Content Accessibility Guidelines (WCAG), meticulously documented in our Voluntary Product Accessibility Template (VPAT). This means your customers can now enjoy seamless, inclusive webchats, no matter their needs. 🔍 Why it matters? With the European Accessibility Act (EAA) set to take effect in 2025, delivering accessible services is more than a regulatory checkbox—it’s about elevating customer satisfaction, fostering loyalty, and proving that your brand genuinely cares about inclusivity. Find out more about our Webchat Accessibility efforts here: https://hubs.la/Q02T2YjV0 #Accessibility #InclusiveDesign #CustomerExperience #DigitalTransformation #EAA #CognigyAI

"The key is to go live quickly, because only through real customer interaction can we improve and optimize our AI capabilities to meet real-world needs," says Anaïs from Telekom MMS. DHL, Cognigy, and Telekom MMS delivered powerful insights into the future of Contact Center AI, showing how it's not just improving but revolutionizing customer service. DHL, managing over 15 billion letters and parcels annually, deals with around 30 million customer service inquiries each year. Maintaining exceptional service quality at this scale is a significant challenge, but with the implementation of the AI Agent, Paula, DHL is effectively enhancing its customer service operations. Here’s a closer look at how Paula is transforming the customer service experience: 1️⃣ Real-time Shipment Tracking: Customers can easily track their parcels by providing tracking numbers, even when dealing with complex number sequences over the phone. 2️⃣ Handling Peak Times: During peak periods like Christmas, Easter, and Black Friday, Paula plays a critical role in helping DHL maintain high service quality and scale customer support effectively. 3️⃣ Barge-In Feature: Paula recognizes when she is being interrupted and adapts to the customer’s needs in real time. 4️⃣ Backend Integration: Paula transcribes each call and retrieves customer data from backend systems to fully automate the service experience. 5️⃣ Intelligent Agent Handover: For more complex issues, Paula seamlessly forwards calls to human agents, including all relevant information to ensure a smooth handover. This remarkable progress was achieved in just 4 months. DHL is now looking to further enhance its AI capabilities by integrating Generative AI, enabling Paula to provide advanced services such as product consultations and resolving a wider range of customer inquiries. Even in high-volume periods, DHL’s commitment to quality remains steadfast, ensuring every customer interaction counts. #VoiceAI #CustomerService #AI #DHL #DigitalTransformation #Innovation #CustomerExperience #ArtificialIntelligence #CognigAI #TelekomMMS #FutureOfWork

Cognigy x Avaya Redefining AI-Powered Solutions in Dubai at GITEX! Join us to discuss AI agents at GITEX 2024 GLOBAL, the largest tech and startup show in the world, happening next week (Oct. 14-18), where we’re teaming up with Avaya! Stop by the Avaya booth for a live demo. Plus, Hardy Myers will be part of an exclusive AI panel with Avaya CEO Patrick Dennis on Oct. 16 at the Avaya office in Dubai, where they’ll dive into AI, investment, and corporate strategy. Interested? Reach out to your Avaya contact! See the GITEX agenda here: https://hubs.la/Q02SJQH60 #Cognigy #Avaya #AILeadership #CorporateStrategy #AIInvestment #TechInnovation #AIInBusiness #GITEX2024

In the insurance world, seconds matter. Can your claims process keep up? Customers today expect fast, seamless experiences, no matter how complex their needs. That's where Conversational AI steps in. 🚀 Imagine automating up to 95% of your ID&V process, freeing up valuable time for your human agents to focus on building relationships and tackling those intricate cases. That's the power of Cognigy — and it's already transforming the insurance industry. Ready to see those kinds of results in your insurance business? Learn how Cognigy's Conversational AI can help you get there: https://hubs.la/Q02SxS8v0 #ConversationalAI #InsuranceInnovation #CustomerExperience #CognigyAI

We're in the Top 5%—kununu Top Company 2024! Cognigy has been awarded the Kununu Top Company Seal 2024, placing us in the elite group of the most admired companies! This recognition isn’t just a badge of honor—it’s a bold statement that we’re a company where talent thrives. With Kununu showing that top companies see a 19% boost in applications, now’s the time to celebrate and leverage this achievement. Let’s spread the word—more talent, more innovation, more momentum! Team Cognigy—we’d love to hear your experiences! Share what makes working here special and be part of this exciting journey. #TopCompany2024 #EmployerBranding #CognigyCulture #Kununu #LifeAtCognigy

🚀 Wrapping up an exciting time at ECAI 2024! The event brought together some of the brightest minds in the industry to discuss the future of AI and its role in transforming customer service. Highlights included deep dives into Generative AI, AI Agents, and the role of AI in reshaping CX strategies. Impressed by Aramark's keynote from Kate Balliet and their quick successes with AI Agents! Hearing so many at Enterprise Connect AI affirm our leadership in this space is fantastic. A huge shoutout to Zeus Kerravala for interviewing Alan Ranger about AI Agents for Sales & Marketing in the Agentic AI era—stay tuned for the upcoming airing! Here is a glimpse into the event: #AIAgents #AgenticAI #ECAI #GenAI #Aramark #CognigyAI

🚨 Customer service is evolving, but are businesses keeping up? Join Cognigy and Metrigy in the upcoming BrightTALK series as we discuss how AI is reshaping CX strategies. Learn from real-world examples, like Toyota and Lufthansa, and discover how to exceed customer expectations. 🌐 The future of customer service is AI-first! Robin Gareiss Metrigy, and Alan Ranger Ranger, Cognigy will explore how Generative and Conversational AI transform customer service into a strategic powerhouse. Make sure to transform your customer interactions! Register here: https://hubs.la/Q02RS_380

🚨 Are insurance claims giving you headaches? There’s a better way! 🚨 Forget about complicated forms and long wait times — AI chatbots are here to supercharge the customer experience in insurance! These bots are like having a team of friendly sidekicks, ready to instantly handle policy queries, guide customers through filing a First Notice of Loss, and even answer FAQs in multiple languages, 24/7. 🤖🌎 And the best part? They're not here to replace your awesome human agents—just to free them up to focus on those complex cases that require a human touch. Think of it as boosting employee satisfaction and streamlining your claims process in one go! 📈 Want to see how AI is leveling up the insurance game and learn how a Fortune 100 company reduced Average Handling Time by 1.5 minutes using AI? Find out here 👉https://hubs.ly/Q02RQ-4J0 #AIandInsurance #CXRevolution #InsureSmarter #CognigyAI

Join us today at Enterprise Connect, booth #28! Hear how Aramark, a leader in food and facilities services, uses AI-driven solutions to deliver exceptional customer experiences! Kate Balliet will share Aramark's groundbreaking journey using AI to foster operational acceleration and change management. You will also learn how Aramark leverages cutting-edge Generative and Conversational AI to enhance service interactions and drive operational efficiency. This keynote explores the challenges, insights, and strategic innovations shaping the future of customer experience initiatives. Do not miss these intriguing sessions happening today and take advantage of this opportunity to engage with Aramark and Cognigy! https://hubs.la/Q02RCwgT0 #AI #GenerativeAI #ConversationalAI #CustomerExperience #Innovation #Hospitality #Aramark #CognigyAI

🤖 AI Chatbots in Healthcare: The New MVPs of Patient Care! 🩺 Forget waiting on hold or deciphering a dozen “press 1 for this, press 2 for that” prompts. AI chatbots are here to rescue us from the clutches of outdated healthcare! 💡 What can they do? 1️⃣ Ditch the Rigid Scripts: They understand natural language and context, providing a more human-like experience. 2️⃣ Empower Patients 24/7: From booking appointments to managing billing, they streamline routine tasks and reduce the administrative burden. 3️⃣ Break Down Language Barriers: With multilingual capabilities, they make healthcare accessible for everyone. 4️⃣ Prioritize Privacy: They ensure sensitive patient information is handled securely and responsibly. In a fast-paced world, let’s appreciate our chatbot allies! They’re making healthcare as straightforward as checking your email—quick, efficient, and always there when needed. Click here to learn more: https://hubs.la/Q02Rv8mk0 #HealthcareInnovation #AI #Chatbots #PatientCare #AIInHealthcare #CognigyAI