BCU Bank

We know that money matters aren’t always easy. We also know that your financial wellbeing can negatively impact your mental health – especially if you’re struggling to find financial freedom.   This Mental Health Month, we want to remind you that you don’t need to be financially wealthy to be financial healthy, and that we’re here to support you on your financial journey.   There are free tools and resources available on our website, and we have partnerships in place to help you improve your financial wellbeing. Because once you’re feeling in control of your money, you can start to make choices that can positively impact other areas of your life. #customerowned #financialwellbeing #mentalhealthmonth #mentalhealth

With more than 20 years of financial experience, Brisbane Mobile Lender Dianne Brooker knows the recipe for success when it comes to home loans. Dianne has lived and worked across south-east Queensland, which has deeply rooted her connections and understanding of how critical a stable home can be for life’s significant decisions. Her hands on experience drives her to support those who feel overwhelmed by financial challenges. Having worked several roles across big four and customer-owned banks, including as an assistant bank manager, Dianne has developed an extensive knowledge base across home lending, including first home buying, owner-occupied, investment, and home loan refinancing. “I became a lender because I wanted to help people overcome their financial hurdles and achieve their goals. “After working with the big four banks, I realised that customer-owned banking resonated more with my values and approach to lending – it’s more about the people.” Dianne said. Hear more from Dianne: https://bit.ly/3ZKDQHD #CustomerOwnedBanking #HomeLending

We recently participated in Lifeline North Coast's Out of the Shadows Walk, an event dedicated to remembering the nine Australians lost to suicide every day. This walk symbolises bringing those in crisis out of the shadows and into the light, providing hope and support to all Australians to ensure no-one has to face their darkest moments alone. #Community #Lifeline #CommunitySupport

Meet Amy Vidler, whose career at P&N Group an example of what happens when dedication meets opportunity. Amy joined BCU Bank in 2014 as a Store Ambassador, with no experience in finance, but a passion for learning and helping others.   Ten years later, Amy has become an essential part of the Learning and Development (L&D) team, leading the way in creating innovative digital learning experiences for P&N Group employees.   “I started as a Store Ambassador and worked through several roles—Personal Lender, Home Lender, and then back-office in Sales and Service, where I did training, reporting, and policy writing. I always found myself gravitating towards training whenever new employees started with us, so when I transitioned to L&D in 2019, it felt like a natural progression."   As a Learning and Development Specialist, Amy channels her creativity and love for teaching into designing digital content for the organisations Learning Management System (LMS). From designing custom characters to making compliance training more interactive, her role is a perfect blend of creativity and purpose.   “I get to bring learning to life. I create bespoke characters and visuals using Adobe Illustrator to make our compliance modules not just informative, but interactive and fun. My goal is to turn what could be routine training into something people actually look forward to and make the learning experience better for everyone.”   “We introduced a quiz-first approach to compliance training because we realized employees, especially those who have been with us for years, needed a fresh way to engage with the material. The feedback has been incredible, and our people have really embraced the new approach.”   A recent highlight for Amy has been championing accessibility in digital learning. “Making sure our modules are accessible to everyone is a top priority for our team. We’ve implemented features like interactive buttons with different visual states, and we rigorously test colour contrasts to meet Web Content Accessibility Guidelines (WCAG) AAA standards. It’s been a collaborative effort with our digital team, to ensure our content is easy to navigate and inclusive for our 700+ employees.”   P&N Group are committed to ensuring that development is intentional and as part of the suite of development offerings all employees can access the organisations National Mentoring Initiative, which has also played a huge role in Amy's development. "I've had the opportunity to work with two mentors here at P&N Group. They’ve helped me grow not only professionally but also personally.”   “My leader Bianca Pichaloff is fantastic in supporting my development and ensuring I have the time and resources, like Udemy courses, to sharpen my digital learning skills and keep developing in the areas I want to."   If you’re looking for a career with endless opportunities, visit the careers page on the BCU Bank website to find your next move today https://bit.ly/398XLZ2

P&N Group today announced its annual financial results for FY24. Achieving profit after tax of $24.2m, the Group is delivering the foundations to enhance the customer experience and operate more sustainably in the future to protect long-term customer value. P&N Group CEO Andrew Hadley said “We’re prioritising service excellence and delivering improved personalised experiences for customers while continuing to invest in technology and platforms to help us deepen our customer relationships “As a customer-owned bank, we are passionate about reinvesting a portion of our profits to help the wider communities in which we operate. That’s why we contributed over $700,000 to more than 160 community groups, charities and individuals in need during the year through community partnerships, grants, donations and in-kind support." Visit our website to read the full announcement and view our 2024 Annual Report https://lnkd.in/gsM_6Kgx #customerowned #banking #strongertogether

When was the last time you checked in with a loved one, friend, or colleague that may be struggling with life’s ups and downs to ask “Are you OK?”. And, importantly, when was the last time you checked in with yourself and asked yourself the same question?  This R U OK? Day, we’re encouraging everyone to:   1️⃣ Ask R U OK? 💬 “How are you travelling?” 2️⃣ Listen 💬 “I’m here to listen if you want to talk more.” 3️⃣ Encourage action 💬 “Have you spoken to your doctor about this?” 4️⃣ Check in 💬 “Just wanted to check in and see how you’re doing.” Resources are available on the R U OK? Website to help you get talking. And remember –BCU Bank’s community partner Lifeline North Coast is available 24/7 if you or someone you know is struggling or experiencing a personal crisis. Call 13 11 14 for support 💛 

We’re pleased to share P&N Group recently signed the Business Council of Co-operatives and Mutuals (BCCM)’s Declaration of Climate Action, that sets out the actions Co-operatives and Mutuals will take to respond to the net zero transition over the coming years. We acknowledge the urgency of climate change and the importance of taking decisive action now to protect the environment, promote sustainable development, and create a better world for future generations. https://shorturl.at/tKpgp #ESG #ClimatePolicy #Sustainability #CustomerOwnedBanking

This Wear It Purple Day, we’re proud to share that P&N Group has received Australian Workplace Equality Index (AWEI) Bronze Accreditation, reaffirming our focus on better supporting our people and customers who identify as part of the LGBTQIA+ community. AWEI is Australia’s definitive national benchmark on LGBTQIA+ workplace inclusion, and the accreditation reaffirms that the work we are doing within the LGTBQIA+ space aligns with best practice in Australia. By evolving our spaces to be more diverse and inclusive, we can make sure our people feel comfortable to bring their whole authentic self to work while creating empowering environments for LGBTQIA+ groups, for our customers and the wider community. We know there’s still more we can do, and we’re committed to continuing our learning and support journey to foster and empower a sense of belonging for all. #inclusion #belonging Pride in Diversity #strongertogether #wearitpurple #WiPD24 #YourPassionYourPride

Today marks the beginning of #ScamAwarenessWeek, an annual initiative led by the National Anti-Scam Centre. This year’s theme ‘Share a Story, Stop a Scam’, highlights the power of storytelling in preventing scams. We sat down with our Fraud Manager, Emma Lawson to hear her #ScamStory. Emma regularly volunteers her time to share her expertise and run scam awareness and education sessions for local community groups such as the Older Women’s Network and Lions Club. Her hands-on approach to protecting people against scams saw Emma take out Runner-up for the Community Award at the 2024 P&N Group Employee Excellence Awards. In the below video, Emma shares why her team love the theme for Scam Awareness week this year. “It's so important that we talk about scams, and not just the banks and the people fighting them but the victims as well. Scammers are criminals, there's no shame in getting scammed and it can happen to any of us. “For every customer we help with a scam, our hope is for that person to share their #ScamStory with their family and friends and become a scam ambassador themselves. “Every time we share a scam story, we're creating awareness, and that awareness might be the key to stopping the next potential scam victim. The more we talk, the less power scammers have.” As a customer owned bank, helping protect our customers is at the core of our purpose. Late last year, P&N Group joined forces with banks from the Customer Owned Banking Association and the Australian Banking Association (ABA) to launch the Scam-Safe Accord that outlines key initiatives all Australian banks are undertaking to help protect Australian consumers and small businesses based on the principles of disrupt, detect, and respond. #CustomerOwnedBanking #ScamsWeek24 #ShareAScamStory

We’re excited to launch our first Climate Action Plan. To ensure we flourish in the years ahead without adversely impacting our environment, we have taken meaningful steps in developing our first Climate Change Action Plan which sets out 17 commitments that we aim to achieve by 2030. Climate action is crucial for safeguarding our planet and ensuring a sustainable future. This involves reducing greenhouse gas emissions, adapting to climate change impacts, and building resilience. We understand the importance of climate change and we support the goal of the Paris Agreement to limit global warming to 1.5 degrees Celsius this century and net zero emissions by 2050. Our Climate Action Plan is more than just words on paper, it’s a commitment to: ✔ Reduce the impact of our operations and to help our customers and their communities transition to a low-emissions society. ✔ To understand, act and report on the risks that climate change poses to our customers, their communities and our own business operations and assets. ✔ Help our business customers become more sustainable and assist our customers’ to identify ways to make their homes more sustainable. ✔ To partner with specialists and subject matter experts to ensure we continue to evolve and mature and can empower others to do the same. We will continue to review, adapt and refine our approach to climate action over time to ensure our commitments remain aligned with best practice and are customer focused. Read the full P&N Group Climate Action Plan on our website: https://lnkd.in/gkm-qWtR #customerowned #banking #climatechangeactionplan #sustainability